TalkTalk Broadband (The Bad!!) (merged threads)

tweetiepie_3

For all those people considering joining TalkTalk, my advice is DONT. The call centres cannot handle the amount of people ringing, I spent one afternoon in ringing them. The technical helpline (dont make me laugh) is 5/10 times in Asia and the lines are really distorted and although they sorted out the problem eventually, it took over an hour. It was so frustrating. In desperation I went into a Carphone Warehouse shop in Milton Keynes (near where I live) and the lady there was very helpful and sorted out another problem for me with her direct line to TalkTalk, she even gave me her card if I had any other problems. Emails to them take about 5 days to generate a reply. We are considering leaving the broadband and going with someone else. Hope this helps some people.

SuperPinkTed

Forestlands wrote:

Hi, I left Talktalk over six weeks ago and they are still sending me bills - they don't know I,ve gone. During my time with talktalk I was charged for calls that should have been free, including calls to them, calls to technical support are charged at 50p a minute. Had to get assistance from Trading Standards, talk talk set up 4 different accounts for me all with direct debits on my bank account. Trading standards had a bad time with talktalk and big phone bills trying to contact them.

How can I stop Talktalk seting up a new direct debit on my account? Have moaned to Nat West, companies should not be able to hold onto your bank details and set up unlimited direct debits, just the one, they cannot hold onto your credit/debit card details after a transaction. I need to stop Talktalk setting up further direct debits and taking money for services I have not had! Cheers all keep up the good work!

My partner has put a 'flag' onto his bank account so it will automatically cut Carphone Warehouse off if they try to set up another DD.

the_reductionist

Pehaps direct action is the way to go. Stand outside Carphone Warehouse and leaflet those entering with a bullet-point list of why TalkTalk should not even be considered as an ISP.

I had a friend who did something similar with a local car dealership - he rigged up a large A frame sign on his roofrack pointing out the poor customer service and list of faults with his new car. Thousands of motorists saw this on carparks and streets. This became a talking point and even made the local news. In fact, the publicity in the end forced the hand of the dealership to sort out the problem.

Desperate times ............

fagun

I've just sent Charles Dunstone a final notice letter on the following e-mails: [EMAIL="DunstC@cpwplc.com"]DunstC@cpwplc.com[/EMAIL] and [EMAIL="cdunstone@cpw.co.uk"]cdunstone@cpw.co.uk[/EMAIL]

Both work. The cdunstone e-mail came back with a generic:

Thank you very much for your email. This is a courtesy response to let you know that we have received it and will be reviewing it shortly. Depending on the nature of the enquiry, it may take us a while to investigate fully. Therefore, if we don't get back to you immediately, please be assured we are still working on it.
Kind regards
Charles Dunstone
Chief Executive Officer

The DunstoC e-mail came back with a more personal

Dear Mr _______Thank you for your email, I am sorry you have had to resort to contacting me to get this issue resolved. I have got someone investigating what has gone wrong, and we will be back to you shortly. In the meantime, please accept my sincere apologies.
Regards
Charles Dunstone

I'll post details of progress with my complaint. Hope this helps any future complainors.

susi-q_2

What a fag- having been advised by one of TTdvisors, and spent HOURS on the phone, i cancelled my BT broadband account, they promised I'd be on line by the 27th august (return from holiday). waht a surprise - we're back and I'm not on-line. Had to use local library to get online.
This company is a joke. don't understand why it will take "a minumum" of 10 working days from yesterday to get online.
Thanks for your post. will try address before they kick me off the pc in here!!

fagun

Got contacted within 24 hours by someone from their Customer Liasion Dept (they are one step above the Escaltions Dept and deal with cases referred by the Chief Executives Office).

I was told told that I'd been de-queued in July. Couldn't give a satisfactory explanation for why they couldn't deal with it earlier - given that I've been in regular contact since mid August.

They'll prioritise but it will still take them a month to get me onto Broadband.

After I asked for compensation she offered to pay my dial-up costs. But was then worried that "I'd leave the compyter on" so wanted to cap it - the cheek, they screw up and then excuse you of dishonesty.

She finally offered to waive the set-up fee and £20 as compensation . I told them I wanted an offer in the region of £200 - given the amount of time wasted because of their incompetence or I was going back to BT (they "kindly" offered to waive the termination fee). The lady had to go and "investigate further" before she could provide an offer, so I have to wait until tomorrow.

More details to follow.

fagun

Success (sort of).

Talk Talk phoned me this morning with their original offer (£20 plus waiving the set-up fee). I told them I was going back to BT and would be billing them for any consequential costs. Phoned back after 5 minutes with a better offer. After some to-ing and fro-ing, I managed to get them to agree to:
- £80 credit
- transfer to the current Talk Talk 3 tariff (£1 / month cheaper, and no set-up fee - I have a router so don't need their USB modem).

Still will take 3 -4 weeks to get Broadband but at least a result against them. Only problem is that they have to put through a new order, and then prioritise it; however, their website is currently down, so they can't do it.

GOOD LUCK TO ALL OF YOU STILL FIGHTING THE TALK TALK BUREAUCRACY. I suggest going straight to the top to get it sorted.

mimi2006

At the moment I have a Tiscali anytime (dial-up) internet package. However, I've signed up with Talk Talk (hubbies fault:mad: ) We switch to Talk Talk international on monday - telephone only, broadband in October.

How can I access the internet until the end of October as you need a BT landline for any of the Tiscali packages? Also, do I need to give Tiscali notice that I am cancelling my subscription?

Mimi

crystal_clear

Hi there
I am on tiscali daytime package and have my line supplied by talktalk so its not a problem.
Fortunately I have managed to get out of my 18 month contract with Talktalk and i am in the process of going back to BT :j :j
I had my talktalk phone on since july but they failed at every level to connect my broadband or even contact me until I wrote and compained to the head honcho. I finally got a call and told them to cancel and i wasnt prepared to pay my way out as it was there lack of customer services that had forced me to take this action. I am not paying for there mistakes and not sticking around in the hopes they can ammend them some months down the road..
Good luck you may need it.
Crystal

yanman_2

I am the only person out there who has been waiting for my broadband since I registered in April. I was already on their phone service. They just don' seem to know whats going on.:mad: