Avon Hints and Tips (Part 4)

shirerose

Must say I do not like spotlight either but sold 2 this campaign,awaiting the fergie one to see what it smells like
having week of from avon paid me back with a stinging cold:( ,then to top it all my del due monday and I looked on line and have roomsprays and jill dempsey concealer missing b/order no stock,these are all new customers ,nothing like been made to look an idiot,:eek:bad planning on Avon`s part me thinks

johanne

shirerose - the jill dempsey concealers will not be coming at all due to some unknown problem nobody is being sent them. They are going to substitute them with invisible light concealers from what ive seen on my invoice info. (which is interesting as in camp 9 they are discontinuing the invisble light concealer! :think:)

I hope i didnt exhaust stock of room sprays :rotfl:i ordered 44 this time! Let customers who ordered over £5 pick one for free and had quite alot take me up on the offer


Lolly - re the storm bag, id contact avon and ask them what you should do, if what the lady is saying is true (you cant doubt her really - customer is always right and all that) avon as a guesture of goodwill MAY be able to organise a refund. Cant promise it... but it worths checking so you possibly dont end up out of pocket

MissyTheCat

Oooh I am on C7 now and have done an incentive for customers who spend over £20 get a free gift. Anyway I was going to order the roomsprays as the gifts. Do I get to know before my order is submitted whether an item is out of stock, giving me chance to order something else? I don't want to not give my customers the free gift having promised it!

Noglet

MissyTheCat wrote: »

Oooh I am on C7 now and have done an incentive for customers who spend over £20 get a free gift. Anyway I was going to order the roomsprays as the gifts. Do I get to know before my order is submitted whether an item is out of stock, giving me chance to order something else? I don't want to not give my customers the free gift having promised it!

A day or so before your order deadline your online order shows up with a red/amber/green system what is in stock/at risk of being out of stock/definitely out of stock. However until the order is picked you can't be absolutely certain. So it may be worth ordering something else as well - if both come you can always use the 2nd item for a future promotion.

lozza1985

MissyTheCat wrote: »

Oooh I am on C7 now and have done an incentive for customers who spend over £20 get a free gift. Anyway I was going to order the roomsprays as the gifts. Do I get to know before my order is submitted whether an item is out of stock, giving me chance to order something else? I don't want to not give my customers the free gift having promised it!

If you get caught short could be worth asking your sl if they have any items in stock that you could buy from them

MissyTheCat

Thanks Lozza, feels like I'm always asking my SL for stuff. Hope she doesn't mind

deanos

lucyclare wrote: »

Sticky point that one really.
Avon's returns on the back of the order forms clearly states, return within 90 days of delivery.

As we are now into April, her time has passed for that.

I suppose it depends what type of customer she is really, if she orders every camp and regularly spends a bit, then it might be worth biting the bullet and refunding her personally. 'As a gesture of goodwill' if you think that she will be iffy and stop spending.

Storm is a well respected brand, I doubt that their bags fall apart that easily and i dont remember anyone complaining about faulty/poor quality storm bags on here or the SL forum on Avon. Is she swinging the lead?

SOGA covers the customer tho the 90 days is a satisfaction guarantee isnt it , , really they are entitled to a refund/repair and nothing to do with a "jesture of goodwill".

Depends if they know there rights i guess, not sure where it puts the reps as ultimately we are responsible.

lozza1985

I'm sure she doesn't mind missy

Aesop

lolly1981 wrote: »

a quick question for you ladies, my OH customer ordered a storm bag b4 xmas, she has returned it saying shes only used it a few times and its 'falling apart' she wants a refund, where does she or he stand with that, what should he do?

thanks x

I can answer this one ladies and gents.

Under the Sale of Goods Act, the item should be repaired or replaced.

I know this to be true, as I contacted Avon about my Storm Messenger Bag, which I bought last year, when they first came out, or at least when I first started doing Avon. Then around November time, the strap came apart completely from the bag. I emailed Avon and they arranged an instant replacement for me under the SOGA, at no extra cost to me, only asking me to return the faulty bag to them, which I did.

Also a customer bought one of those gorgeous satchel bags in November, from the Sale mag, used it twice, and the popper came right off, leaving a big hole in the material. Emailed Avon and they gave me a full credit refund for the bag to give back to the customer and asked for the bag to be returned, as this design was no longer being stocked.

Email Avon with the campaign number where your customer bought this bag, they need this information to check you purchased it, and the item code number from that campaign, and if the customer wants a replacement, tell them, and they will arrange for it to be sent to you and you need to return the faulty Storm bag to them.

smileycaz2005

LucyClaire - Thanks for that hon... I'm really tempted to give it a go! I feel a bit guilty about how much time I spend with the baby in the pram at the moment - but hopefully it'll be worth it in the long run for us

I'm wondering whether until I get properly established is it 'acceptable' to sign up my Husband, mum and maybe my stepdad and complete their rounds myself (I wanted extra territory anyway!) so that I have a better chance of having 5 team members placing orders??? If I don't have 5 members do I not earn commission on any of their orders?

I'm feeling cautiously optamistic - but 'selling' isn't my strong point so not 100% I can pull it off...

I'm so impressed with those of you who reach £1000 sales!!! Is that just from your area - in which case how big is it???

Was planning to pocket my earnings this campaign - but am tempted to try the money maker hearing you all discuss it !

Cx