When is O2 Home Phone coming?

Searcher2

mrochester wrote: »

BT write to you to inform you that another 12 month contract will begin, and that is your chance to cancel if you don't want it to happen. Also, when you chose that contract, you would have known it was a renewing contract. There was a slightly more expensive option that is 12 months, and 12 months only, turning into a 30 day rolling contract after this period. Sorry, it just bugs me when people blame companies for their lack of understanding what contract they signed.

I think you mean that BT SHOULD write and tell you. They didn't tell me - but then again when my 12 months was up the just put me on a more expensive tariff. When I spotted it and rang to ask why they told me that the increased charge was because I had had a rebate the previous October and in a couple of months the monthly rate would drop again. Like I fool I believed them. I waited and the monthly charge remained £3 more than it should. I rang again and they said it was my 12 months had run out. Anyway to cut a longer story short I eventually got refunded for the excess they charged me.

On the other hand my mother was put on the rolling contract after 12 months. I am pretty sure they didn't write to her either as whenever a company writes to her she shows it to me to see if it is important and I would have seen it - unless they put it on the back of a letter looking like it was an advert of their wonderful services.

So - in response - it bugs me that BT appear to be incompetent and their staff seem poorly trained.

Searcher2

CharlieBilly wrote: »

I know they have Indian call centre but who doesnt? From my experience many do, BT, Talk talk etc

O2 don't for broadband and mobile so I am hoping they won't for landline.

Madasafish and Post Office landline offering advertise the fact they use UK call centres. So at least some companies are realising a UK call centre is something most customers prefer.

Inactive

Searcher2 wrote: »

Madasafish and Post Office landline offering advertise the fact they use UK call centres. So at least some companies are realising a UK call centre is something most customers prefer.

I actually prefer no call centres, I prefer a direct line to a technical expert, one that gets answered in a few rings;)

alun4

We have been offered OPAL Telecom at £10 line rental and £10 unlimited broadband + £6 unlimited datime + £6 unlimited evening and weekend - 01, 02 and 03. Told the broadband will be faster than now; 24 month contract(now on BT line and eclipse internet). Is this good ?

Inactive

alun4 wrote: »

We have been offered OPAL Telecom at £10 line rental and £10 unlimited broadband + £6 unlimited datime + £6 unlimited evening and weekend - 01, 02 and 03. Told the broadband will be faster than now; 24 month contract(now on BT line and eclipse internet). Is this good ?

Part of Talk Talk ..,

OldGreyFox

alun4 wrote: »

We have been offered OPAL Telecom at £10 line rental and £10 unlimited broadband + £6 unlimited datime + £6 unlimited evening and weekend - 01, 02 and 03. Told the broadband will be faster than now; 24 month contract(now on BT line and eclipse internet). Is this good ?

Opal ! are we talking about a business line here.

£6 for inclusive daytime + £6 for evening and weekend calls + £12 a month, its not good for a residential phone service.Only £4.99 with BT.

Jemma-T

Interesting so many people on that blog mention the caller ID 'charge'.

I think it's sad there's such a large disconnect between whomever thought O2 Homephone was a good idea and what absolutely everyone I know would expect for "free". Especially since most O2 customers have a mobile phone and they don't charge separately for caller ID on that (they do charge of course but it's a hidden part of the service). BT and others will use these charges as a weapon against O2 too.

O2 might be as well to start selling gas and electric and they'll make nothing from that too. Just another no-name brand to the masses. ASDA Home Phone, ASDA Electricty, ASDA Gas, ASDA Mastercard, ASDA Insurance -completely meaningless to most people with very very costly administration costs. Yes, many ASDA -at the shopping till- customers fall for it but I reckon mobile phone customers are a different breed of person and consume services quite differently.

If they O2 rethink the caller ID they'll get my increased business. Not sure how they'll make any money (I already have loads of minutes on my O2 mobile contracts) but it will be nice to get someone from their customer service phone lines who can understand me. Although I'm not sure these call centres will be able to cope.

And O2 should also consider their market. My granny, auntie and I reckon everyone else older than me has never heard of O2. That's a lot of ground to cover to sell a service.

I wonder if O2 has been naïve?

alun4

Hi,
Yes this is OPAL for a business line. They tell me that gives preference on high demand times (when the children get home from school etc). It is a business BT line now. I am very much at the mercy of what I'm told!

I've only just seen that I can get an email notification if someone replies!

Inactive

alun4 wrote: »

Hi,
Yes this is OPAL for a business line. They tell me that gives preference on high demand times (when the children get home from school etc). It is a business BT line now. I am very much at the mercy of what I'm told!

How does that work with a telephone?

Calls get through at any time of day surely?

Whichever supplier you use.

Heinz

alun4 wrote: »

I am very much at the mercy of what I'm told!

If so, I'd say you should consider coming here before you make decisions. Either that or insist on getting everything in writing and letting your solicitor advise thereon.

At the moment, you're a cold callers dream!