'American Style' Samsung Fridge Freezer (merged threads)

jbean2567

Natty082 wrote: »

hmmm - due to being bored at work I typed in 'samsung fridge freezers' into the forum search.

I'm horrified at how bad the Samsung fridge freezers are. Me and my partner were going to comet tonight to order the RSA1 WTMH one with the 'Britta' water dispenser. I'm wondering if we shouldn't bother now! Has anyone got this Model? (I've scanned a few posts but its taking ages!!)

I have already posted a disaster that I am having with my current Samsung but in desperateion after having been 4 weeks without a FF we went to Currys and paid £600 (slight reduction for a shop floor model) took it home, waited 24hrs, plugged it in......nothing, straight back to Currys who then tried to put me back in a Samsung loop (ie engineer visit etc). I created merry hell and they are collecting tomorrow, full refund. the reason Im telling you this is anything to do with Samsung makes me want to scream with frustration, they have a frontline team who often cannot put you through to the dept you need, you get put on a two hour callback (they dont) and then back to the start...I am now going to avoid them like the plague.

I dont trust them or anything they say, I feel they wrote my machine off because it will soon be experiencing the same problem everone else has had with ice even though it is my compressor that is broken they have said it will be £400 to fix(you can buy the Samsung compressor online for £124) and that my water line will also be blocked now as the compressor was off???!!!

I feel we have been fed rubbish and that the lies just keep spilling forth, they are seriously deluded and must have recently done customer courses in defence of Samsung as what they spout is unbelievable, one of the "general" customer service guys told me they had an excellent customer service relationship record......! I had to ask him of he was aware of a thing called the internet and if it was something he ever bothered to look at....:mad:

cuffie

I haven't got around to buying a fridge freezer yet :rolleyes: .
Went into Comet and saw the new G series and thought it was lovely. The sales guy said Samsung had fixed all the problems (do I believe him???).
Comet only do the manhattan silver, but I want the stainless steel (Samsung RSG5DURS).
My first point...anyone got any experience of this new one (I appreciate its very new, but anyone heard anything bad...yet??!)
My second query - anyone seen it for less than £1300??!!! Why are the S.Steel ones so much more expensive?
Having read and reread most of this thread, I'm not sure I want to go down the Samsung route, but if they say they have addressed all the probs......???
It looks really nice..........
Ta for any help. x

kwatt

Hi cuffie,

The G series is too new to offer any comment on its reliability yet and I don't know what they've changed as yet either. But, given that the SRS range had issues, the RS range was the one on Watchdog and the one after that had pretty much the same problem, I shouldn't be surprised if the new series also has issues.

You have to remember that these things are built to a PRICE and not a standard IME. Samsung are fiercely competitive in this area and they are cheap, even though you may not think so. Just look at the real US ones from Amana, Maytag and even the German Liebherr and you'll see that the benchmark machines are over £2K every time. So you have to consider how Samsung and others can do a similar look and size for half the price. It isn't rocket science to work out how they do it.

Stainless steel is so expensive because the price of stainless has rocketed in the past couple of years and high grade stainless isn't cheap at all now.

It's your money of course and if you can afford to take a punt on it at that value good luck to you.

Me, I'm saving up for the Liebherr as I work in the industry and know better.

K.

cuffie

kwatt wrote: »

I don't know what they've changed as yet either.

Thanks for that. I do take what you are saying on board. My budget was about £800, then I liked some of the RS series at £1k and now I've seen this one and this really is too pricey for me. But, I do understand what you are saying.

As far as I know they have changed the internal dimensions (made it 20% bigger by using thinner plastic?I think??!), the water filter sits really neatly in the top right hand corner of the inside of the fridge (my other concern was that some of them that fit on the back at another 100mm to the depth of the appliance...am I correct in saying this?), and as well as the depth issue, the ease of it too. There isn't the push flap thingys to get the water and the ice out - its more like a push button - really neat, and not as flimsy as the flap things! And its 908mm width. I'd have to take off my skirting for some of the others at 912mm width.

The guy at Comet said Samsung had addressed all of the "watchdog" issues....not just in this new one, but the other RS models too. Not sure whether to believe him or not!

Thanks again for your reply. xx

kwatt

cuffie wrote: »

The guy at Comet said Samsung had addressed all of the "watchdog" issues....not just in this new one, but the other RS models too. Not sure whether to believe him or not!

Let's just say that the sheds sales staff aren't the most technical people on the planet. :rolleyes2

You have to wonder though how making stuff thinner makes it less prone to breaking.

All a fridge does is cool the air inside it but it also has to keep the warm air (ambient) outside it. The thinner the insulation the harder it has to work as a general rule and that means extended run times. The important part of this process is how well the air inside is isolated from the heat outside.

I'm just not convinced by any Korean sales literature as every time I've taken them to task on it they have NEVER provided a scrap of technical data to back up their claims. I don't expect this to be any different in all honesty.

Sells well though as people are taken in by it.

K.

calmspirit

Hi
thanks to gfb in post number 53 I managed to find that my RS21DCNS had frozen around fan.....defrosted and noise stopped !

Now, I bought my RS21 4years and 11 months ago so until I found this thread I thought 'oh F%^&' I need a new fridge freezer.......was thrilled to be able to find and solve problem myself...then I thought ...what have I got to lose....I phoned samsung on Friday...they arranged for an engineer to come and do a free repair next tuesday......my problem now......

will my 'self' repair invalidate the warranty ? How do I explain to the engineer that it's not making the noise any more (because I fixed it!) and when he opens it up most likely there will be no ice?

Will I now be charged for a call out as the problem is not there now....but I have no doubt it will return very soon...and as I have only a month left before their 5 year 'warranty' (not my warranty but their offer to fix upto 5 years after watchdog thing0

any advice please?

thanks in advance

calmspirit

Bump

can anyone tell me if I risk being charged for a call out if the ice has not reformed after I did as posted above?

Do I admit I took it apart and defrosted it myself?

thanks

kwatt

calmspirit wrote: »

can anyone tell me if I risk being charged for a call out if the ice has not reformed after I did as posted above?

Yes, in a word.

As soon as you touch it the manufacturer has the right to disown the problem I'm afraid if the machine has been visibly modified or repaired outside of the dealer network. The former is easy for them to prove, the latter harder.

HTH

K.

calmspirit

yikes.......scared now!

could I just say I turned it off and it defrosted by itself?

Either that or I will have to cancel engineer and re-do myself next time it freezes!

thanks for answer kwatt

kwatt

If you haven't modified it you should be okay. Just so long as there's no evidence of tampering it should be fine.

Most of the guys don't really care TBH, just make sure you offer tea and biscuits and most are on the customer's side unless you've done something really mental they can't ignore.

K.