e2save problem (merged threads)

mobilejunkie

Thanks for the update. It shows how dishonest and disorganised they are. You can breath easy - but are now well aware of their new wonderful apprioach to their customers and if they ever have a decent offer again are better placed to decide whether to use them again. I am still getting my money but am very aware directly of others who are having to sue through absolutely no fault of their own. If it was partly their fault I wouldn't offer too much sympathy - but it plainly isn't and E2Save are usually absolute sharks when they select a particular claim to wrongly reject.

thor

It makes you wonder how these cheating companies can get away with it. There must be some organisation who can put a stop to all this? What the hell are Trading Standards being paid to do if not protecting consumers from these sharks?

mobilejunkie

I'd never use Trading Standards, Watchdog or the regulator. It costs them a lot of money to mess you around and all you endure is a slight inconvenience - provided you follow all the groundrules. Something for nothing still has a small price - but not as great as they pay in the end. Funny - just answered a post by someone else on another E2Save thread which defends them!

Doc_N

thor wrote: »

It makes you wonder how these cheating companies can get away with it. There must be some organisation who can put a stop to all this? What the hell are Trading Standards being paid to do if not protecting consumers from these sharks?

Everybody having difficulties should send details of those problems to Ofcom, using both of the two email addresses below.

Whatever others may think of Ofcom (and I don't think that much of them myself), they do have some powers, and they do occasionally even use them, as they have done with Phones 4U over mis-selling. What e2Save/CPW are doing here does fall within their definition of mis-selling, and they already have a number of complaints. Every additional complaint increases the chances of a formal investigation into CPW, and whilst that would be very bad news (and very costly) for CPW, it would be very good news for consumers.

Miriam Martin is the Case leader for the Phones 4U investigation, incidentally.



[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL] [EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]

http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ocases/open_all/cw_985/

Here's a link to the Phones 4U outcome - not a good one for them:

http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ccases/closed_all/cw_985/


Send your complaints about e2save, as outlined above. The same outcome can be achieved with enough complaints.

mobilejunkie

What a coincidence; someone encouraging people to complain to Ofcom about E2Save practices appears a short while before they themselves make another "helpful" intervention on here.

Doc_N

mobilejunkie wrote: »

What a coincidence; someone encouraging people to complain to Ofcom about E2Save practices appears a short while before they themselves make another "helpful" intervention on here.

Happens time and time again. They really do not want complaints to OFCOM! Just to repeat (apologies, but it is important that people complain to OFCOM so that this lot get a formal investigation):

Everybody having difficulties should send details of those problems to Ofcom, using both of the two email addresses below.

Whatever others may think of Ofcom (and I don't think that much of them myself), they do have some powers, and they do occasionally even use them, as they have done with Phones 4U over mis-selling. What e2Save/CPW are doing here does fall within their definition of mis-selling, and they already have a number of complaints. Every additional complaint increases the chances of a formal investigation into CPW, and whilst that would be very bad news (and very costly) for CPW, it would be very good news for consumers.

Miriam Martin was the Case leader for the Phones 4U investigation, incidentally.



[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL] [EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]

http://www.ofcom.org.uk/bulletins/co...en_all/cw_985/

Here's a link to the Phones 4U outcome - not a good one for them:

http://www.ofcom.org.uk/bulletins/co...ed_all/cw_985/


Add your complaints about e2save, as outlined above. Ofcom are logging these complaints and watching the situation - once it hits a certain number of complaints (as it did with Phones4U) the investigation WILL follow. Let's make sure it does - send your complaint to Ofcom now.

chris_topher97

I've had my first run in with e2save, just need to wait on a reply now, before i decide whether to escalate it to ofcom

Sent to; forumsupport@e2save.com
"I would like to make an official complaint against e2save.

I have always followed the exact rules outlined in order to claim my cashback, and for almost two years have not had to make a sigle complaint.

I sent my third cashback claim for £84 at the end of october to the address which is printed at the bottom of my claim form, the same address with which i have sent all other claims.

After allowing the correct time period to pass, i called up to query my claim to be told that my claim had not been recieved, and as i had not sent it recorded delivery there was nothing that could be done about it.

I have just got off the phone to your helpline having found out my fourth claim was also not recieved, given my previous trouble this one was sent recorded delivery and the parcel located on the system from the barcode. I was told the reason for this was that the cashback address in crewe was no longer in use and that my claims should now be sent to Loughborough.

To change your claims address without making your customers aware of the change, and then penalising those that send their claims to the address printed on the form, is completely unacceptable business practice.

Surely you must be aware that this is an issue, and so should have practice in place to forward claims sent to the old address.

Please could you address this complaint promptly, Thankyou"

chris_topher97

I think a bit of research next time is in order, before i renew my contract. I hadnt realised they'd gone so downhill from there impressive reputation since the first contract i took out.

mobilejunkie

Well now; I HAVE been warning everyone about that for 18 months (and still am!). Perhaps you'll understand why I get a tad peeved when others not yet selected for an E2save special STILL rush to defend them! I don't rate your chances on the first claim (failed to follow the groundrules or at least have a back-up plan to use before it was too late). All mine sent to Crewe have safely arrived - but then I've had "run-ins" before a long time back and suspect they aren't so keen to take me on after I forced them to pay up. Go to mobiles2yourdoor instead; currently they are superb (BUT keep a closer eye and follow the ground-rules!).

chris_topher97

The first claim isnt going to happen, basically because its not recorded they know i havent got anything to fight them with, they can just stick by their claim that it wasn't recieved.

I've sent a reply..

"Hello,
Could you please send me an email with written confirmation that my month 10 claim is being processed and you intend to honour it.

Given that i was told it had not been recieved, after i had sent it to the same address as the previous one, and then you were able to immediately locate this letter which you had not recieved when i produced a recorded delivery barcode. It would just make me feel a lot better to have it in writing that you are processing the claim.

Concerning my 12month cashback claim, could you please confirm the new address with which you want the claim to be sent.

Thankyou "

just need to make sure i get my final two cashbacks, £84 quid each, and forget about the missed one.