e2save problem (merged threads)

hotchokl8

Just a quick update, I've just made a claim for my dad. I sent online bills (the contract started in January this year) and posted the claim on Wednesday 23rd July by RM recoreded delivery to the new cash back address. The cheque arrived yesterday!! Is this a record for E2save??

I must be one of the lucky ones then as i have completed a whole years contract with e2save and recieved all cheques on time...i also sent off my bills on time!:A

Del_Boy_Gupta

Quentin wrote: »

As agsnu says, you cannot now alter the claim to add in expenses you forgot about when originally submitting your claim, but there is no reason why you cannot start a new round to claim these amounts as a separate amount (following the LBA then MCOL route), as long as the amount involved is worth the effort!

There are some costs you can ask for after a successful MCOL (eg all court fees, any travelling expenses and a contribution towards loss of earnings for attending a hearing.

The original claim could have included an amount for out of pocket costs associated with trying to get paid, as well as a claim for interest accrued on any late payment being chased. As far as interest is concerned, then this would be updated to include the further interest accrued between the date of the claim and the date of the judgement/enforcement.

There is no need to pass the details of your dealings with the court on to e2save, and really would just add to your own costs as well as adding to the wasted time devoted to them.

Thanks Quentin for your comments. What I meant to say was could I ask for further costs which were not in relation to the original claim which i submitted my MCOL but to do with the hearing fee, costs of post subsequent to the MCOL and attending the hearing thereby missing work?

I merely wanted to know if I could claim this when do I make a claim by? ie do I put it on the allocation questionnaire and I hoped that by informing E2save (by email and not letter I hasten to add) that if I was to claim this extra it might make them sit up and make a settlement offer to me before it gets to a hearing as ideally that is what I want.

Again I presume that I should answer no to the question on the allocation questionnaire about using the free small claims mediation service provided by Her Majesty's court service.

Also are people faxing across their allocation questionnaires to the court, hand delivering them or posting them. If the latter is it safe to assume that recorded delivery will be safe?

Quentin

You can't now add ony any misc. costs (eg the postage costs since the claim - but there is no reason why you can't ask e2save to reimburse you if they have involved you in extra expense by writing to them and asking for it). If they unncessarily write to you and a response is required, you can always save postage by not putting a stamp on the reply. (Depending of course on how important you consider the reply to be to your case!)

The allowed extra costs I already posted about get incorporated automatically into your claim as they arise. Your next expense will be the hearing fees, though they are not required at the questionnaire stage. You ask for your expenses for attending hearings once the case has been decided. (Be ready in court with the amounts you want to claim for when the judge asks you if you have any out of pocket expenses for the court day).

It's your call whether there is anything to be gained sending e2save - they are well aware of what is involved should a hearing take place (and they lose it), as evidenced by the number of out of court settlements reported here.

Answer no to question A (regarding the mediation service).

You can save a little by just sending the form back ordinary mail (second class is ok). The courts don't use any recorded service when sending out documents. Their mail doesn't seem to go astray like e2saves! And if it should you can always cros that bridge later, though obviously keep a copy.

As they have seemingly not answered your specific claims in their defence, just simply denied owing you anything at all, you could request (in G - "other information") that the CPW group explain why they say they deny owing you any money when they clearly do and (as they know) you have a contract to prove it!

Del_Boy_Gupta

Quentin wrote: »

You can't now add ony any misc. costs (eg the postage costs since the claim - but there is no reason why you can't ask e2save to reimburse you if they have involved you in extra expense by writing to them and asking for it). If they unncessarily write to you and a response is required, you can always save postage by not putting a stamp on the reply. (Depending of course on how important you consider the reply to be to your case!)

The allowed extra costs I already posted about get incorporated automatically into your claim as they arise. Your next expense will be the hearing fees, though they are not required at the questionnaire stage. You ask for your expenses for attending hearings once the case has been decided. (Be ready in court with the amounts you want to claim for when the judge asks you if you have any out of pocket expenses for the court day).

It's your call whether there is anything to be gained sending e2save - they are well aware of what is involved should a hearing take place (and they lose it), as evidenced by the number of out of court settlements reported here.

Answer no to question A (regarding the mediation service).

You can save a little by just sending the form back ordinary mail (second class is ok). The courts don't use any recorded service when sending out documents. Their mail doesn't seem to go astray like e2saves! And if it should you can always cros that bridge later, though obviously keep a copy.

As they have seemingly not answered your specific claims in their defence, just simply denied owing you anything at all, you could request (in G - "other information") that the CPW group explain why they say they deny owing you any money when they clearly do and (as they know) you have a contract to prove it!

Thanks Quentin once again- you are an absolute star.


I just noticed as I have started filling in the questionnaires for mine, my wife and my mum's claim that they all have to be returned by 11 August 2008.

Now the surprise is that whilst mine and my mum who lives about 3 miles away have been told to return it to her local county court in North London, my missus has been told to return it to the county court in Brentford!

Should i try answering question B about the location of hearing in her case and say that as my one is due for a hearing at another venue closer to home and it will possibly clash with hers that I request it be moved to the same venue?

BiggaThanBen

stolt wrote: »

logged in today under mycashbackclaim.com

how did you log there, when I go to this address in browser it opens main e2save page ..is that something they changed recently ?

Quentin

Del_Boy_Gupta wrote: »

Should i try answering question B about the location of hearing in her case and say..............

I wouldn't go on about the cases clashing (each claimant is responsible for their own hearing), but put in B that you would like the case to be dealt with by your local court which is xxxxx, not Brentford.

This will alter the time scales anyway, as that case should get transferred to the local court.

Make sure the forms are returned by the deadline, but hopefully there will be more contact from e2save before you actually get to the hearing stage (as has always happened to everyone else who has posted their progress here).

The next stage (around 3 weeks) will be the court getting back to you with the Judge's decision on the questionnaire - if the rubbish defences are thrown out, they will be told to submit proper defences, otherwise hearing dates will be set (around 3 months away). You then get get around 14 days to pay for the hearing - this money is refunded if you cancel the hearing, (at least 7 days prior to it taking place), should they settle directly with you in the meantime.

The court will also be corresponding with e2save, letting them know that you are carrying on with the claim, and telling them the date and location of the hearing etc, so (providing you remain confident of winning), sit back and wait to see if they come back to you - when they see you are going for a hearing, the ball is definitely in their court!

StockportGerbil

BiggaThanBen wrote: »

how did you log there, when I go to this address in browser it opens main e2save page ..is that something they changed recently ?

It's hxxp://www.mycashbackclaim.co.uk/

When you do log in, print out the offer and times of sending in the redemption forms as I've found out the things do change mysteriously! :rolleyes:

Regards

Kevin

gillette147

I think they've stopped sending me bills.
Is this another clever way of stopping me claiming?

gillette147

gillette147 wrote: »

Quick question.
My original email explaining the cashback rules states send vouchers to Crewe. The online forms say send to Loughborough

Where are people sending them to?

Anyone else want to share which address works and which is the phoney?

Quentin

Always comply with the ts + cs, then if they don't pay up you have them on breach of contract.

If you send your claim to a different address to the one in the ts + cs, then you are the one in breach.

Lots of advice on this if you read/search through the thread.