e2save problem (merged threads)

PM

can I not present the email which has the terms on it, it clearly states all the details...

Your Offer = 12 Months FREE by redemption
What appears on your bill = £30.00
How do you claim the discounted line rental?
A credit of £111.00 will be raised automatically by cheque within 2 months if you do not cancel your contract. You will receive a text message when this credit has been successfully raised.

To gain the remainder of your line rental / cash back please send your 6th, 8th, 10th and 12th monthly bills within 30 days of the date stated on the relevant airtime bill, to us and we will credit you by cheque with £62.25 each time.

This will save you £360.00 over the 12 month duration of the contract. In effect this means that your average line rental per month over the contract period is £0.00 per month.

Quentin

Not when your case is that they have fundamentally breached the contract:

E2save did not pay the automatic £111.00 after 1 month as specified on the the start of the contract as agreed

You need to show the contract you are referring to in your claim.

RabbitMad

quentin and mj you constantly refer to t's and c's and contracts etc. When I purchased my phone I downloaded and saved everything I could find. the terms and conditions pdf doesn't mention cashback at all, welcome.pdf mearly says refer to the offer sheet etc.

I noticed when I bottled it and accepted their offer of my court fee back that you mentioned the t's & c's state that the auto cashback was payable within 2 months but all I could ever find was documents that said the payment would be "raised" within 2 months and therefore I felt I would have to persuade a judge that adding the payment onto their system wasn't "raising" it.

I get the feeling that you are saying that there is a specific document that details the offer in a clear way.

Are you saying I missed a specific document?

Lynsey

Play safe and allow 2 months to raise the auto-cashback and 28 days for the cheque to arrive before jumping in. After this time it should be "plain sailing" to pursue. That's how I would do it anyway.

Lynsey

mobilejunkie

RabbitMad: not sure what you're downloading, but I never have a problem with either downloading or printing the t&c out every time I order - and I order a LOT. The cashback t&c are always there at the point of sale - though often ambiguous and in total conflict with everything else which appears later. I can only suggest that if you can't find them you really shouldn;t be ordering in the first place. I have had the odd problem with E2Save, but in fact it has worked out in my favour and I have always had my money. However, not having the back-up material would be extremely dangerous and I have always recommended strongly that if people don't know exactly what they're doing and what games this lot now play then they should never order in the first place. The information IS there when you order and I have no idea why you're having problems locating it. After the event is no good at all, since they change everything on purpose and mislead left right and centre.

I have no doubt that if and when E2Save blast away with some free deals there will be droves of people rushing in without following the groundrules - as always. Not sure how many times I can say the same old things - but prevention is much better than cure, especially when dealing with a very slippery beast. Have you noticed that an E2Save rep appeared once recently to aswer an easy question, ignoring all the difficult ones - and promptly disappeared again when the flack started flying?

As for the automatic cashback deals - they are (again) based on history with this company and Onestopphoneshop. It's complicated BUT it is and always was TWO months - and that was clearly stated at the point of sale, along with the rest (less clear but clear enough if you know how they work!).

RabbitMad

mobilejunkie wrote: »

RabbitMad: not sure what you're downloading, but I never have a problem with either downloading or printing the t&c out every time I order - and I order a LOT. The cashback t&c are always there at the point of sale - though often ambiguous and in total conflict with everything else which appears later.

Thanks for your reply

Found them; they are halfway down the giftinfo pop up. As I said I downloaded and saved everything, but I got worried I'd missed something from the way I read some of quentin's and your posts - particularly when I opened up everything and none said T's and C's at the top.

mobilejunkie

As I keep saying; now isn't the time to find them - that time is before you press the "confirm" button! The alternative is to do it first and hope you can find things like that later - which E2Save have a habit of making very difficult to do! Before any judge the thing you can prove at the point of sale is likely to be the most persuasive.

Quentin

PM wrote: »

can I not present the email which has the terms on it, it clearly states all the details...

Your Offer = 12 Months FREE by redemption
What appears on your bill = £30.00
How do you claim the discounted line rental?
A credit of £111.00 will be raised automatically by cheque within 2 months if you do not cancel your contract..............

The problem you have is that you have stated in your particulars of claim:

The Automatic Chequeback of £xxx was due in (Month).....I contacted e2save several times for the Automatic Chequeback of £xxx, but was ignored.

[FONT=&quot]e2save have fundamentally breached their TnC's of not fulfilling the Auto chequeback[/FONT]

Presumably you have stated the cheque was due after only one month, but this was innacurate, and not as shown in the ts + cs.

They could defend your fundamental breach case and if it goes all the way, then you would lose.

Your options are to press on and hope they still settle out of court, or give up on this case. (And maybe await their next breach and start again).

RabbitMad

mobilejunkie wrote: »

As I keep saying; now isn't the time to find them - that time is before you press the "confirm" button! The alternative is to do it first and hope you can find things like that later - which E2Save have a habit of making very difficult to do! Before any judge the thing you can prove at the point of sale is likely to be the most persuasive.

I saved them before buying the phone, its just 5 months since I bought the phone and I didn't label the cashback t's&c's very obviously.

RabbitMad

Quentin wrote: »

(And maybe await their next breach and start again).

Although I haven't read every single post in this thread I'm sure e2save won't breach the T's&C's again, that would just be so stupid:rotfl: .