e2save problem (merged threads)

halil

same here, sent it on the 29th june via recorded to the w210 7 jn, and they havent recieved it, phoned up Rm and they said to put a claim that its lost.

showders

Just spoke to their customer services regarding my first claim. Only 10 mins on hold so not too bad! The 1st question she asked was how i sent my claim and did i have the tracking number. Im sure all she did was type it into the royal mail site and seeing though it says delivered on there, she informed me they had recieved it and would be processed. By the way, i send mine by special delivery as i had 2 claims in one envolope and had heard horror stories regarding normal recorded delivery

Pwillo1

Hi,
as the original e2save thread has been removed(why????) I thought I'd give you my advice as an 'expert' on e2save.

I have two contracts with them taken out at same time.
I have now made 4 claims.
I have had to jump through hoops to get each claim.

Excuses List.
Claim not received. (Not one of 4 claims sent recorded delivery have been signed for!)
They only received header page of fax - not the copy bill.
I sent "wrong" month bill. (I did not!!!)

Tip - fax your claims to 0871 2226505

Keep a copy of all correspondance and a written record of any phone calls you make to customer services.

At the end of the day I just mention the words 'small claims court' and my cheque appears in the post a few days later. Amazing!!!

It is quite obvious that the 'standard' procedure for these claims is to deny them and only pay when the customer kicks up a fuss. Scandalous!!

payless

My 3 cheques turned up last week... al around 6 weeks after sending in claim .. none had been logged by RM as delivered, no text

halil

i asked about a fax number and they said they dont have the equipment.
in

MickKnipfler

can you check status online?

shockingmoment

keep on at them. got my £60 cheque today - nearly 4 months late! next bill is due to go at the end of this month.
they claimed cheque had been sent and they would have to do a cheque trace.... which takes 28 days - but got the money in the end.

JeanieM

My problem has been with the RM Recorded Delivery not being shown as delivered.

Sent first copy on 24th June first class recorded but when I had not heard from e2save by 11th July, and the RM website showed not delivered, I sent all the details again with a request that they contact me when they got the second letter. I worried about e2save not getting the claim form within their specified time frame.

On the 12 July got a text from e2save confirming my cashback (presumably from my first letter) and the next day a nice text saying they had got the second letter and that the cheque was being sent.

Needless to say RM website still shows no record of the items being delivered.

Really makes you wonder about the Royal Mail 'service'!!!

mr_sharma

Pwillo1 wrote:

Hi,
At the end of the day I just mention the words 'small claims court' and my cheque appears in the post a few days later. Amazing!!!

It is quite obvious that the 'standard' procedure for these claims is to deny them and only pay when the customer kicks up a fuss. Scandalous!!

It's true. I did this with Just 3G Communications and they called my bluff right up until they received a CCJ notice!

It's actually a very easy thing to do (provided you've tried everything in the first instance without resorting to drastic action)

https://www.moneyclaim.gov.uk/csmco2/index.jsp

p1an0player

It is ridiculous, the efforts that some people are having to go to, to get their cashback. I'm sure the original advertisements which attracted these customers quoted a very low monthly cost on the basis of the cashback being given.

What can be done to stop these unscrupulous companies?
Why has the main e2save thread been removed?
What's going on?!