e2save problem (merged threads)

amz84uk

StockportGerbil wrote: »

Folks :-
Just about to fill in MCOL, but have a couple of questions as to how much I can claim for.

a. Since I've been having problems with e2save I've sent them five recorded delivery letters in addition to the claims - can I claim for that cost?

b. I've got one cashback claim to go - the previous three have been wrongly refused, can I claim for all four or do I need to wait for the fourth one to be bounced?

Thanks

Kevin

Kevin,

A: You can claim whatever you wish for really, but don't go overboard as you will fight your case in court (if it gets there), and justify why you are claiming the amount you have stated.

B: Need to elaborate on why the previous 3 have been refused. Is it your fault, or their fault?

Summary: Personally, if you believe B is their fault, and you can prove this, then submit a claim for the FULL amount. Include P&P charges of the 5 Recorded Delivery letters that you have sent, and a bit on top of that for hassle writing and going to the Post Office during your lunch hour, etc. In addition to that, I'd advise to claim at least £25 for compensation for the inconvenience caused, and if you really REALLY want to be an a*se with them, claim for loss of interest (need some sort of calculation though).

Quentin will be able to provide with a more accurate response though, but hope this helps.

Quentin

The only thing to add to the above is that if you are wanting to claim the full amount (ie for claims not yet due) then you need to give their fundamental breach of the contract (if they have breached fundamentally) as your reason for claiming in excess of the late payments. There is no point issuing a MCOL unless you have strictly stuck to the ts + cs, as amz84uk says, you do need to elaborate on why 3 claims have been refused.

As far as interest is concerned, this is the claimants right!

When you complete a MCOL it automatically offers you the opportunity to claim this.

planetf1

I almost got to opening up a case with e2save, but whilst I was writing my final email/7-14 day warning to them I got an email saying c/b was on it's way.

The bad thing is that each c/b payment so far (3) has initially not been acknowledged or refused. The T&Cs were never disputed.

The good thing is each time after speaking/emailing a couple of people (in regular CS) the issues have been sorted and payment made.

They also tell me they're improving the cashback setup from now on for new policies?

So good and bad points. But ultimately there is value in dealing with a well established company...

sec79

I took out a 12 month contract with e2save on 30 March. I have to claim for the cashback from bills 6, 8 10 and 12, and they also issue £110 chequeback automatically after 1 month. I have not yet received the cheque, do you think if I ring on Monday they will say I should have chased it up before and hence not be able to claim any of the cashbacks? I have read all of the paperwork and nowhere does it say what happens if you don't receive the cheque? Many thanks

StockportGerbil

Quentin wrote: »

The only thing to add to the above is that if you are wanting to claim the full amount (ie for claims not yet due) then you need to give their fundamental breach of the contract (if they have breached fundamentally) as your reason for claiming in excess of the late payments. There is no point issuing a MCOL unless you have strictly stuck to the ts + cs, as amz84uk says, you do need to elaborate on why 3 claims have been refused.

Quentin & Amz84UK - thank you very much for your replies.

The first three claims were refused because (according to e2save) they were submitted too early. It was a 12 month cashback deal taken in august 07 and the email sent by e2save said I should submit the sixth, eighth, tenth and twelth bills within 30 days of the day on the bill. Similarly (at the time) the mycashbackclaim website said I should submit the January, March, May and July bills. I received the first bill of that contract in August.

The january bill initially got bounced because I hadn't specified I'd ported the number, so when I spoke to E2Save I was told resubmit the claim (with a note explaining I'd ported the number) and everything would be fine. No money appeared and I left it until things had gone badly wrong with a different E2Save contract. I was then told the first claim had been rejected as I should have submitted the February bill and I was too late to do that. A look on the mycashbackclaim revealed they'd changed the claim dates!

Whilst arguing about the other contract I submitted claims on March and May as per the original instructions and they've both been rejected for being too early.

Quentin wrote: »

As far as interest is concerned, this is the claimants right!

When you complete a MCOL it automatically offers you the opportunity to claim this.

From what point in time do you start calculating interest? I'm claiming for wrongly refused cashback claims submitted in December 07 and Feb 08 (the other contract) and January, March and May 08

Thanks again

Kevin

Quentin

You calculate interest from the day the payment should have been received up to the date of the claim. Then if you win judgement you add on any further interest accrued since the claim was first issued.

Make sure you have stuck properly to the ts + cs before proceeding with your MCOL, as it seems you have had a number of claims rejected (rather than they have simply not paid you).

Quentin

sec79 wrote: »

I took out a 12 month contract with e2save on 30 March. I have to claim for the cashback from bills 6, 8 10 and 12, and they also issue £110 chequeback automatically after 1 month. I have not yet received the cheque, do you think if I ring on Monday they will say I should have chased it up before and hence not be able to claim any of the cashbacks? I have read all of the paperwork and nowhere does it say what happens if you don't receive the cheque? Many thanks

Their late or non payment of the automatic cashback doesn't affect you claiming your cashbacks.

But if you want to sue for the full amount (read through the thread for advice), then don't waste time and money ringing them. Go straight to LBA and MCOL for the lot, (if they ignore the LBA), saying their failure to pay you is a fundamental breach of your contract.

Plenty of advice on this if you read through this thread.

Del_Boy_Gupta

Del_Boy_Gupta wrote: »

Sorry that i didn't elaborate it but deal taken out 24 march with autocashback within 2 months (the terms say raised but i know there has been debate re raised or sent to you as anything can be raised and left dormant and not sent for a number of years!)

anyway i contacted them twice just outside the two months and got a text message on 9th saying cheque raised and will be with you within 21 days.

Those 21 days haven't expired but as i have already waited outside their terms should i just mcol it now following the lba i sent them last Friday giving them 7 days to pay.

What happens if I MCOL it tomorrow and the cheque arrives to me on Tuesday say? Is this a gamble on my part for the MCOL fee or if it arrives after the MCOl is filed tomorrow then tough I shouldn't be accepting anything but the whole cost?

Thanks for your help.

Got a letter yesterday morning saying that for the missus claim in relation to the autocashabck for which 2 months would have been up on 1/6/08 saying

'We can confirm that the outstanding automatic cheque has been raised for £111. Please allow up to 28 days for this cheque to reach you in the post.'

For my one where on 9th June they had sent a text saying the auto was raised and would be with me within 21 days they wrote to say

'We can see from our records that you have recently contacted us regarding this issue has been resolved by one of our experienced advisors, therefore no further action will be taken through our correspondence team?
We can confrim that the the outstanding cheque has been raised for the amount of £111. Please allow up to 14 days for this cheque to reach you in the post.'

I presume others have had these letters and this response to the LBA shouldn't stop my MCOL's esepcially as i asked for the monies to be recieved in hand by this date (friday 20th June).

FYI

Just checked the paperwork that came with the missus phone (mine wasn't included with my contract ) and the paperwork states autocashback within 1 month!)

Quentin

This is hardly a "new delaying trick".

If they want to extend the time to send out a cheque, but you don't want to accept the delay, then (as always) LBA and MCOL.

jicms

Chambeli wrote: »

the free phone number is for sales which is 08000496060 there is a geographical number which is 01509615993.

Is this number for Sales or Customer Service? The freephone number agent refused to transfer me to Customer Services which makes me livid as why should I pay a premium rate to sort out problems caused by their incompetence!!! The first time I called they transferred me so they are lying when they say they can't. Guess it's a case of keep trying until I find a helpful agent!