e2save problem (merged threads)

RabbitMad

Obviously they would, as they are such a caring company that wishes to rebuild its reputaion.

Thats a good point but one could also say that it will cost them more than £25 to repsond and enter a defence.

Also I want to put up all the defences that they might use that I can think of for others to rubbish so that I am prepared if ever it did make it to court.

Quentin

Their defence to the court runs along these lines:

It is denied we are indebted to the Claimant at all

The grounds the Claimant has used in the Particulars of Claim are denied.

Then they sign to say they believe the facts stated in the Defence are true!!

arti_3

e2save must have real muppets working for them. I say avoid them. I put in 2 cashback claims, one gets rejested and the other is authorised. they claim the one rejected had the wrong bill even though i hve never had problems before.
I will be taking legal action against e2save as it is their word against the customers.
I would recommend anyone in the same shoes to take the same action

amz84uk

lazza_w wrote: »

Just a bit of feedback incase anyone is interested. My problem wasn't a simple case of them refusing to honour a perfectly valid claim as there was the added complication that the terms that they were claiming applied were not made explicit to me at the point of purchase.

If an original bill was specified in the terms at the time (I don't know if it was or not, as the terms on their website were created AFTER I took out the contract) then I was at best mislead by the terms that they posted to me, emailed to me and discussed over the telephone.

After submitting my court claim I was emailed by e2save with an offer of £233, which I rejected. Today they offered me £396 which i rejected and 10 minutes later they offered the full £500 (without prejudice) by cheque without needing to send in any further claims.

If anyone wants to contact e2save they might want to try

Emma Holloway
Administrator
e2save.com
Direct Line 01509 615474
Customer Service Telephone: 08712 225 522
Customer Service Fax 0871 222 6505
[EMAIL="emmah@e2save.com"]emmah@e2save.com[/EMAIL]

Lazza_w, I had the same offered (different amounts though) and same strategy experienced from them, in that they offered to settle the MCOL claim with the amount that they failed to pay first, then bumped up their offer, and then finally agreed to pay the full amount (including future payments).

However, this was agreed by email (another Administrator at e2save) on 16 May 2008 and it was stated that the cheque would arrive within 7-10 days. 10 days have passed, and I emailed the woman on Tuesday, but she hasn't replied.

What I have received is a letter from Mason Hayes Solicitors defending the full claim, and the courts have given me until 5 June 2008 to complete a form. I think I have to send a cheque for the court hearing too, which I have warned e2save that I will reclaim this from them aswell as further costs.

I think their strategy is to get customers like us to get happy that it's resolved, and we miss the legal court deadline to file form for the court hearing, and then there's nothing we can do about it, as the cheque doesn't turn up, and the court assumes the matter has been settled.

I'll be filling out the court form over the weekend, and claiming approximately £40 for further inconvenience experienced, and compensation for their constant lies. Hopefully in court, the judge will see how incompetent they are in keeping to their word, as I have the email proofs! :-)

Quentin

amz84uk wrote: »

I think I have to send a cheque for the court hearing too, which I have warned e2save that I will reclaim this from them aswell as further costs...............

I'll be filling out the court form over the weekend, and claiming approximately £40 for further inconvenience experienced, and compensation for their constant lies. Hopefully in court, the judge will see how incompetent they are in keeping to their word, as I have the email proofs! :-)

The cost of the court hearing will get added to the claim which they will have to pay when they eventually lose. Though from other posts they do seem to settle out of court. Whatever their motives for doing all this, we will just have to guess! Presumably the numbers who just give up and abandon their claim make it worth their while.

Although you have the e-mail "proof" of their lies, note the use of "Without Prejudice" - meaning not for use in hearings.

lazza_w

I've already submitted my claim to the court along with copies of all emails, terms and conditions (including screenshots showing that their terms and conditions were created 5 weeks after I took out the contract). The judge has thrown out their defence (we refute this claim with no details) and they have until 2 June to submit a full defense otherwise a default ruling will be given.

I've not contacted the court to say I've agreed an out-of court settlement so if I don't have a cheque by next week I'm proceeding as before.

I spoke to a solicitor about it and his advise was to persue it to the end - the solicitors who submitted the defense are based in Manchester (from memory) so I was told that it would cost them more than the claim to either send a solicitor to my court to defend it or retain a local solicitor

pjclark1

You should never stop any court claim until you have the money in your hand.

nicole136

claim 2 (6 months after connection) sent off,
day 180 - 5/5/08
bill dated 13/05/08 sent to crewe on 15/5/08 by SD
cheque received 28/05/08
yippee

mulerider

nicole136 wrote: »

claim 2 (6 months after connection) sent off,
day 180 - 5/5/08
bill dated 13/05/08 sent to crewe on 15/5/08 by SD
cheque received 28/05/08
yippee

Seems like they are trying to clean up their act.

dov

I suspect e2save are picking and choosing which ones to refuse. I have had all my Price Match contract cashbacks very quickly as well, so far at least. With no 12 month free deals on e2save atm maybe they are changing direction or maybe they'll come back next week...