e2save problem (merged threads)

robosaver

I have received "Notice of Defence that Amount Claimed Has Been Paid" from Northampton Court with attached letter from Mason Hayes with "However, we write to confirm that the defendent has now resolved this claim with the Claimant. As far as the defendent is concerned this matter is now at an end". I have received no correspondence from either e2save or Mason Hayes, nor the payment. I will tick the "I wish to proceed with claim" box and return it.
I must send a copy of the completed form to the defendent as well as the court. Do I send it to e2save or the solicitor Mason Hayes?

I am sending it to e2save, 1 Portal Way, London.

nomdeplume

Robosaver,

If you read my earlier post you will see that I had a similar problem. No payment , but Mason Hayes had lodged a letter with my local court stating that the claim had been paid. I would ring Mr Hayes tomorrow and explain the situation. He seemed very reasonable and was genuinely surprised that CPW had not sent the cheque to me in final settlement. In my case I received a call back from the legal department within 30 minutes of my call to Mason Hayes, and the cheque was sent special delivery that evening.

Please let me know how you get on.

robosaver

Ooops!
Went to collect Special Delivery from PO today after card left (Luckily before I posted Court claim form). It was a cheque for the entire claim. Yippee. No more worrying about sending in claims.

elevonic_2

Hi, surprise surprise. I haven't received my automatic £8 cashback after 30 days. Phoned e2save yesterday told it will be sent but may take up to 28 days. Do you think I should send a LBA or take their word. If so should I claim for the whole cashback amount due over the 18 month contract as they have breached their t's and c's? Does anybody have a template LBA? Many thanks.

agsnu

Whee, no auto cashback after 2 months. Letter sent telling them to pay up or else.

elevonic_2

hi, how did you word your letter? thanks

adeal3

Hi

I've had awful problems with e2Save and have now started to write to Charle's Dunstone's Norfolk address. This address is readily available as he made a recent planning application:

The Manor
Hall Road
Burnham Thorpe
Norfolk
PE13 8HL

The latest letter from e2Save stated that although I could prove that I had sent my bill and had tracked it as received via Royal Mail this meant nothing as they sign for Recorded Delivery in bulk and don't have my claim!

They (CFW Group) really are an evil bunch.

Cheers

Ade

magic

what a load of rubbish. especially as i think they advise you to send by recorded/special delivery. you have proof of receipt from royal mail so they are talking pants imo. good luck with it.

lazza_w

lazza_w wrote: »

Interesting to note that the terms and conditions which I was sent by the post and via email in August 2007 when I started the contract differ from the terms that they are using to refuse my cashback. Even more interesting that when I right click on the terms they are applying and check out properties that the PDF document was created on 28 September 2007 (ie a month after I took out the contract)
At the same time they have killed the link to the terms and conditions that they emailed me. Fortunately I have copies of the page on my computer.

Is it possible that they are being a little bit sneaky?

What do people think I shoudl do at this point?

To summarise, I took out a Price Match Deal through OneStopPhone Shop (part of CPW) in Aug 2007. I submitted my first claim and it was refused because I sent a copy of by bill rather than an original

I have disputed this because I was sent through the post terms which say a copy is acceptable and emailed terms which state that a copy is preferable to an original. In addition I telephoned the helpline to check the details and my strong recollection is that I discussed sending a copy rather than an original.

OSPS are citing terms on the site found under 'my account' that state that an original should be sent. However, the PDF file was created 5 weeks after I took out the contract. I didn't view it before they disputed the claim (hindsight is a wonderful thing)

Having sent an LBA then issuing a court summons they have offered a settlement 'without prejudice' of £233, plus I can send claims in for a further £90. The total cashback for the year I should have received would be £495, so this leaves me £172 down if I accept this.

If this were a straight 'they're refusing to pay me and they're breaking the terms' then I would definately tell them to get lost.

The decision on whether I get paid will be down to a judge deciding if I have reasonably followed the terms indicated to me by post, email and telephone conversation whilst they will be citing Ts&Cs that may or may not have been present on their website at the time of purchase. It is not therefore clear cut.

My next step will be to contact them to demand an out of court settlement for the full amount. If they refuse, do people (especially those experienced in contesting these descisions) feel that I should persue this through court or accept the lower offer?

pjclark1

lazza_w wrote: »

Having sent an LBA then issuing a court summons they have offered a settlement 'without prejudice' of £233, plus I can send claims in for a further £90. The total cashback for the year I should have received would be £495, so this leaves me £172 down if I accept this.

No you shouldn't, as they will dispute the further claims (they have with me).
I would hold out for the full amount.
I can't believe any magistrate will rule for them.