Report Bank Charges successes and failures

dabdab_3

wondering if you are able to claim back charges on planned overdrafts if you're in financial hardship or is it only on unplanned?? my partner lost his job over a year ago, Im working but on min wage and we have a child. my partner no longer gets any benefits so we are basically a family of 3 living off 1 min wage.
my overdraft had been £2300 for past 3 or 4 years and haven't really been able to get out of it. It used to be charged at £1 a day up to £2500 but they changed it recently to £1 a day up to £2000 and £2 a day over £ 2000 so I'm now paying double, anything up to £64 a month. I just don't see a way out with all these extra charges

MeanExpat

Applied for a refund of charges of over £800 on the grounds of account holder's mental health problems and financial hardship. Got £40.00.

Involved FSO which found that Halifax had done nothing wrong therefore were entitled to rip off someone living on £50/week.

The mighty banks' lobby wins against a vulnerable individual. Is that fairness and justice?

Has anyone been to court lately to reclaim bank charges?

AfterDark

Halifax Charges / Daily fees over the last 6 years

Claimed - £3564
Refunded - £3782

Result :j

dunstonh

MeanExpat wrote: »

Applied for a refund of charges of over £800 on the grounds of account holder's mental health problems and financial hardship. Got £40.00.

Involved FSO which found that Halifax had done nothing wrong therefore were entitled to rip off someone living on £50/week.

The mighty banks' lobby wins against a vulnerable individual. Is that fairness and justice?

Has anyone been to court lately to reclaim bank charges?

Bank charges are not unlawful and not in breach of any rules. It is not the bank's fault that someone is living on £50. It publishes it's terms and you agree to them or you dont borrow the money without permission.

No-one goes to court any more on bank charges as the banks won the court case. The only successes you see now are about incorrect application of charges (unusual) or financial hardship goodwill refunds.

spottyscarf

Devastated ..complained first to Nationwide then Ajudicator (at the ombudsman) and finally an Obudsman on the grounds of financial hardship.
N/wide said I had enough money coming in to cover my outgoings (I proved I didn't with account statements and a financial statement compiled by the Citizens Advice Bureau) - I also paid off a £2,000 overdraft with them during this time.
After direct debits started to bounce and I would go overdrawn I asked them to let me have a £50 overdraft to avoid charges that were crippling and leaving me with even less money the following month.
They refused, refunded one month of charges as a "gesture of goodwill".
I had a Stroke last year, contacted the ombudsman to tell them of my ongoing financial problems and serious health issues. They said they only received one letter and no-one seemed to know why this had not speeded up my case.
Amazingly the o.man decided n.wide had "acted fairly".. The charges I tried to claim were in excess of£3,000 plus interest.
Good luck everyone else !
Stroke brain still doesn't pick up every grammer error etc to please bear that in mind x

meer53

spottyscarf wrote: »

Devastated ..complained first to Nationwide then Ajudicator (at the ombudsman) and finally an Obudsman on the grounds of financial hardship.
N/wide said I had enough money coming in to cover my outgoings (I proved I didn't with account statements and a financial statement compiled by the Citizens Advice Bureau) - I also paid off a £2,000 overdraft with them during this time.
After direct debits started to bounce and I would go overdrawn I asked them to let me have a £50 overdraft to avoid charges that were crippling and leaving me with even less money the following month.
They refused, refunded one month of charges as a "gesture of goodwill".
I had a Stroke last year, contacted the ombudsman to tell them of my ongoing financial problems and serious health issues. They said they only received one letter and no-one seemed to know why this had not speeded up my case.
Amazingly the o.man decided n.wide had "acted fairly".. The charges I tried to claim were in excess of£3,000 plus interest.
Good luck everyone else !
Stroke brain still doesn't pick up every grammer error etc to please bear that in mind x

Sorry to hear of your stroke

What i don't understand is how you managed to pay off a £2k overdraft if you were in financial hardship ? Being in financial hardship means not having enough coming in to cover essential living costs only, how did you pay off the overdraft ?

spottyscarf

Very slowly over time - more than 3 and a half years in the end . Each time I couldn't make a payment on the overdraft I got slammed with charges. I had been a customer for over 20 years. Sometimes the payment took me overdrawn and I was charged twice, once for going overdrawn and once for the payment bouncing.
Thanks about the Stroke -I was 44 non drinker non smoker so look after yourselves !

meer53

spottyscarf wrote: »

Very slowly over time - more than 3 and a half years in the end . Each time I couldn't make a payment on the overdraft I got slammed with charges. I had been a customer for over 20 years. Sometimes the payment took me overdrawn and I was charged twice, once for going overdrawn and once for the payment bouncing.
Thanks about the Stroke -I was 44 non drinker non smoker so look after yourselves !

My friends daughter had a stroke, she was just 2.

spottyscarf

Hope she fully recovered and won't remember what happened

meer53

spottyscarf wrote: »

Hope she fully recovered and won't remember what happened

Thank you, she's 13 now, just slight mobility problems thankfully.

Can't imagine what a shock it must be for something so serious to happen so young, even at 44.