Mark Hill Hair sets bargain

luvvlyjubbly

Also for anyone ringing, this is the alternative cheaper number 01430 433605

cookiemonster25

have to say i will be happy with whatever i get, as long as there is at least 1 full sze product, looking at the prices in boots this am, these are stll a bargain, thanks op

Princess_Vix

ooo - wish I'd thought of asking that luvvlyjubbly, can you post on here what they say please?
If there's no shampoo I might ring and ask for a refund - does anyone know if they would refund me the full amount as it hasn't actually been despatched yet?
xxx

Perranlady

Princess_Vix wrote: »

Ok - Just spoke to them.
It's a complete luck dip - though the guy said that I should receive two large, two medium and two miniatures. He also said because I'd ordered 5 that they would all contain different things.
Not really sure what he is classing as a medium though???? Wednesday seems such a long while to wait to see what I'm actually going to get....
xxxx

I ordered 3 of the ultimate shine sets and all of the contents were identical as were the 2 colour sets!

Princess_Vix

Perranlady - that seems to be the case with most people looking at the posts on here. I don't think the guy really knew what he was talking about, I knew I shouldn't have gone mad and brought 5 sets, does conditioner have a BBF date on it???
xxxx

nanatopsy

Called and spoke to a customer service person who was polite but not overly helpful I would say, telling me if I wish to cancel I could. I said that I understood some folk were disappointed in the selection they received and could she tell me what I'd get since delivery isn't until next week. To cut a long story short her 'products manager' said I'd receive 2 shampoos and 2 conditioners in each pack. Wouldn't pass me through but said that I would reluctantly accept that but pointed out the review did say 2 other smaller items. She didn't really have an answer to that!

lil_tiger

nanatopsy wrote: »

Called and spoke to a customer service person who was polite but not overly helpful I would say, telling me if I wish to cancel I could. I said that I understood some folk were disappointed in the selection they received and could she tell me what I'd get since delivery isn't until next week. To cut a long story short her 'products manager' said I'd receive 2 shampoos and 2 conditioners in each pack. Wouldn't pass me through but said that I would reluctantly accept that but pointed out the review did say 2 other smaller items. She didn't really have an answer to that!

Im (planning on) saying
I purchased XXX off your website....as you had not outlined what was in each pack I took the description by the only review you have allowed to be published on your website that claims the pack contains;
Full size (250ml) shampoos and coditioners (x2 of each), spray in conditioner and travel size conditioner. What a fantastic bargain!!

I have now recieved my boxes and Im shocked to see this is not what I have got in my box
((note nowhere in the item description posted in the 1st post (in OP) does it mention the '6 of the following items' thing))

If they say it said the '6 of the following' thing, I claim it didnt (because on that screen it didnt)

Go on to say that I relied on the description given by the previous buyer when deciding to purchase the item....and as the product is not as described it is against both Office of Fair Trading guidelines with regards to false advertisement and Sales of Goods Act (s13) sale by description. Regardless of what they say they HAVE neglected to remove the misleading review OR add to the description that the contents may vary (which I am yet to find out if my 9 boxes do vary at all!!!! If they dont then its doubtful they are random!)

If they suggest I post them back at my cost then Ill refuse saying that would cost me money for their false, misleading advertisement
Will consider telling them to arrange a courier for it (hoping they see the logic that it will cost them more in hassle and courier than to just refund me or gimme my shampoo!!!!!!!)

then see what they say

main arguments: false advertising (OFT) and mis selling by description (SOGA S13) as they have left the misleading review on the item and not informed the buyer contents may vary (on that page)

HTH's someone.....Im defo going to give it a go

and in the event I get a moody person I will be asking for a direct email to their manager and the general complaints department and will be writing the above in an email

wow...long post :j

3_cheeky_princesses

lil_tiger wrote: »

Im (planning on) saying
I purchased XXX off your website....as you had not outlined what was in each pack I took the description by the only review you have allowed to be published on your website that claims the pack contains;
Full size (250ml) shampoos and coditioners (x2 of each), spray in conditioner and travel size conditioner. What a fantastic bargain!!

I have now recieved my boxes and Im shocked to see this is not what I have got in my box
((note nowhere in the item description posted in the 1st post (in OP) does it mention the '6 of the following items thing))

If they say it said the '6 of the following' thing, I claim it didnt (because on that screen it didnt)

Go on to say that I relied on the description given by the previous buyer when deciding to purchase the item....and as the product is not as described it is against both Office of Fair Trading guidelines with regards to false advertisement and Sales of Goods Act (s13) sale by description.

If they suggest I post them back at my cost then Ill refuse saying that would cost me money for their false, misleading advertisement
Will consider telling them to arrange a courier for it (hoping they see the logic that it will cost them more in hassle and courier than to just refund me or gimme my shampoo!!!!!!!)

then see what they say

main arguments: false advertising (OFT) and mis selling by description (SOGA S13) as they have left the misleading review on the item and not informed the buyer contents may vary (on that page)

HTH's someone.....Im defo going to give it a go

and in the event I get a moody person I will be asking for a direct email to their manager and the general complaints department and will be writing the above in an email

wow...long post :j

Have you received your's lil_tiger ?

lil_tiger

3_cheeky_princesses wrote: »

Have you received your's lil_tiger ?

nope lol.....hence the (planning to)

But I like to feel prepared and the recent accounts of what people have recieved doesnt sound too good.....posted my ideas here incase someone else thought the same and wanted a way to word/link things together

The tracking number shows my delivery is out to be delivered so should be here before 7...so we shall see :j

mookie

Lil tiger the photograph also shows 1 shampoo (full size) 1 conditioner (full size) and a treatment spray which is of more use as a pack than a selection of conditioner and erm more conditioner. I don't mind not getting 7 products per pack, but a selection of items that can be used alongside one another would be useful.