Will pre-paid mispriced hotel room be honoured?

dmg24

triggerhappy wrote: »

I don't have time to trawl through. Can you quote where they say they have access to internal booking systems?

This would imply that they do not.

It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking. Because we are making live reservations with travel providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider. If unexpectedly in the short time between your payment and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product. You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.

http://www.travelrepublic.co.uk/TermsAndConditions/AgencyTerms.aspx

triggerhappy_2

Had a quick look:

It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking. Because we are making live reservations with travel providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider. If unexpectedly in the short time between your payment and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product. You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.

What about this suggests that Travel Republic have access to booking systems? If they did, they wouldn't have to confirm with suppliers.

triggerhappy_2

dmg24 wrote: »

This would imply that they do not.



http://www.travelrepublic.co.uk/TermsAndConditions/AgencyTerms.aspx

Ha, beat me to it. Great minds and all that!

JamieT1977

The whole area is a grey one (including our disagreement) as there is the "offer of invitation" side and the criminal offence side. Both sides would have an arguement in court.

Likewise with the OP query, the contract has been completed, so she and TR agreed on the price given. However TR's T&C's do have that clause on price accuracy. They could highlight that fact in court (again not that this is worth taking to the courts) and argue you agreed to that clause (guessing you had to tick as agreeing to complete the transaction).

The fact that 3 other agencies also had prices around £20, either means it is a mistake or the real deal via the hotel, or all 4 agencies made the same mistake at the same time, then corrected it at the same time (very unlikely)

JamieT1977

triggerhappy wrote: »

I don't have time to trawl through. Can you quote where they say they have access to internal booking systems?

In their T&C's

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. This is because the information which you are shown is being transmitted effectively live from the relevant travel provider’s IT system.

I admit that I am assuming in this case the "travel provider" is the hotel.

dmg24

JamieT1977 wrote: »

The whole area is a grey one (including our disagreement) as there is the "offer of invitation" side and the criminal offence side. Both sides would have an arguement in court.

Likewise with the OP query, the contract has been completed, so she and TR agreed on the price given. However TR's T&C's do have that clause on price accuracy. They could highlight that fact in court (again not that this is worth taking to the courts) and argue you agreed to that clause (guessing you had to tick as agreeing to complete the transaction).

The fact that 3 other agencies also had prices around £20, either means it is a mistake or the real deal via the hotel, or all 4 agencies made the same mistake at the same time, then corrected it at the same time (very unlikely)

There is no such thing as an 'offer of invitation'. If you are referring to an invitation to treat, this would only be relevant to a civil matter. Therefore your suggestion that it could be argued against the criminal statute you have mentioned is absolute nonsense.

You still have not specified how the OP could assert the rights that you say they have?

JamieT1977

dmg24 wrote: »

How would you suggest the OP asserts the rights that you say they have, if not through small claims?

There is seperate reg's on holiday booking (which include overnight hotel accommodation) not up to speed on these so will not comment.

starrystarry

JamieT1977 wrote: »

There is seperate reg's on holiday booking (which include overnight hotel accommodation) not up to speed on these so will not comment.

Oh don't hold back now Jamie, you've not refrained from commenting on other things you're not up to speed on

dmg24

sittinpretty wrote: »

There is no way I would take this through the criminal or civil courts, it isn't worth the hassle. I'm a pretty chilled out guy and like I said it's worth a punt. However, not wanting to becoming too clich!d, if 'in law' I am in the right and I can quote the relevant act/s of Parliament to 'scare the horses' then I might become a bit of a Rottweiller.

Unfortunately there is nothing in the law that would really back you up. However, I would be tempted to contact the hotel directly to confirm your booking (I would only leave it until the day if you can make alternative arrangements easily), maybe mention that this has caused some interesting debate on a well known consumer website , and ask if they are willing to honour the rate?

sittinpretty

JamieT1977 wrote: »

The whole area is a grey one (including our disagreement) as there is the "offer of invitation" side and the criminal offence side. Both sides would have an arguement in court.

Likewise with the OP query, the contract has been completed, so she and TR agreed on the price given. However TR's T&C's do have that clause on price accuracy. They could highlight that fact in court (again not that this is worth taking to the courts) and argue you agreed to that clause (guessing you had to tick as agreeing to complete the transaction).

The fact that 3 other agencies also had prices around £20, either means it is a mistake or the real deal via the hotel, or all 4 agencies made the same mistake at the same time, then corrected it at the same time (very unlikely)

Not wanting to be ungrateful for all this hubris, but I am a He not a She! :kisses3: