Will pre-paid mispriced hotel room be honoured?

starrystarry

sittinpretty wrote: »

Once they've taken your money and confirmed the purchase/booking is it binding?

I think your particular situation is a bit more of a grey area legally. DMG will be able to help on that question, I'm sure. (Hope you get lucky by the way.)

dmg24

sittinpretty wrote: »

Once they've taken your money and confirmed the purchase/booking is it binding?

starrystarry is correct, it is a grey area. This issue is that it is an obvious mistake, and TR's t&c's do cover this situation:

Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.

I have known of several pricing mistakes like this being honoured (I have benefited from a fair few myself ). However, if TR were unwilling to honour it, personally I would not take my chances at small claims.

As noted earlier, you could report the error to Trading Standards, but it does appear to be a genuine error, and TS are unlikely to take action unless there was intent to deceive. Also, even if they did take action it would be between TS and TR, this would not help you in any way.

Dr.Shoe_2

If I was the hotel owner I would honour the price with good grace and throw in a bottle of champagne too just for the goodwill factor but make sure the story was leaked to the press...

...then make sure the same mistake was never made again!

Nothing like a bit of cheap publicity!

triggerhappy_2

dmg24 wrote: »

I have a Law degree. There is no need for me to check my facts!

Ha ha ha, typical lawyer right there! I appreciate that you're right in this instance, but I do hope you don't apply this attitude to all your work

dmg24

triggerhappy wrote: »

Ha ha ha, typical lawyer right there! I appreciate that you're right in this instance, but I do hope you don't apply this attitude to all your work

I don't practice, but I do agree with you! I'll only state something like that when I am completely confident in my facts, but this is A Level stuff.

JamieT1977

Right I return

Excuse any delay in posting my evidence to back up my comments, there is alot to go through

JamieT1977

lol at A Level student V's a practising lawyer hehe

dmg24

JamieT1977 wrote: »

Right I return

Excuse any delay in posting my evidence to back up my comments, there is alot to go through

But I thought you knew the information already?

dmg24

JamieT1977 wrote: »

lol at A Level student V's a practising lawyer hehe

Where did I say I was an A Level student? You appear to have misread my post. I do not practice because I am now doing postgraduate research.

dmg24

sittinpretty wrote: »

Once they've taken your money and confirmed the purchase/booking is it binding?

Going back to this, the courts tend to recognise a difference between where the transaction is in a shop or online, and are much more willing to enforce a contract in the former instance.

In a shop, the retailer can ensure that the price is correct before offering to sell the item to you (contrary to what JamieT says, see starrystarry's case law for clarification).

Online, it is recognised that the process is largely automated and therefore there is no chance for the retailer to ensure the information is correct (though there is an expectation that this should be done at input stage).