Will pre-paid mispriced hotel room be honoured?

Call_Centre_Guru

You could always give the hotel a ring a few days before you go to confirm the booking and the fact that it's fully prepaid in their system, if yes on both counts have a great stay!

sittinpretty

JamieT1977 wrote: »

and the fact other agencies had it at the same price, seems in your favour

I took a printout of the original results screen, which was:

Hotelconnect £17.53
1 800 Hotels £19.10
Travel Republic £19.33
Asda £20.96

Once I booked the room the prices for all four went up to about £200.

JamieT1977

sittinpretty wrote: »

I took a printout of the original results screen, which was:

Hotelconnect £17.53
1 800 Hotels £19.10
Travel Republic £19.33
Asda £20.96

Once I booked the room the prices for all four went up to about £200.

Do not think any of them are connected in a business sense, so I would not worry.

JamieT1977

Plus if you went to a shop and picked up a top labelled £9, went to the till and it came up £12, legally they have to charge you £9 (unless its proven you changed the label lol).
So guess it would be the same in this case when purchasing a hotel room online.

I once got a room worth £99 a night for £32, via lastminute.com so deals do assist.

sittinpretty

Needless to say, I have very lightly pencilled in this hotel in my diary. I fully expect to be staying in my usual Travelodge. But you never know.

JamieT1977

I once had a chat with one of the founders of lastminute.com, and things like your deal happen for one of two reasons

99.9 % of the time to fill up otherwise empty rooms. The other is due a mistake. Either way I would guess you have a nice hotel to look forward to, you have paid, money has been taken, you have the voucher, so all is legally bound.

If you look at this way:

All four agencies have cheap but different prices.........if indeed this is a mistake in pricing it was a mistake generated by the hotel. They all get their prices from the hotel instantly via computer, then each add their mark up.
So any mistake in pricing is the fault of the hotel, meaning you pay the price you have (their mistake = their loss).

You would have reason to worry if the following was the case:

Hotelconnect £177.53
1 800 Hotels £199.10
Travel Republic £19.33
Asda £210.96

As this would then be a mistake by TR, meaning their T&C's would kick in. Though to be fair not sure how legally that stands.

sittinpretty

JamieT1977 wrote: »

I once had a chat with one of the founders of lastminute.com, and things like your deal happen for one of two reasons

99.9 % of the time to fill up otherwise empty rooms. The other is due a mistake. Either way I would guess you have a nice hotel to look forward to, you have paid, money has been taken, you have the voucher, so all is legally bound.

If you look at this way:

All four agencies have cheap but different prices.........if indeed this is a mistake in pricing it was a mistake generated by the hotel. They all get their prices from the hotel instantly via computer, then each add their mark up.
So any mistake in pricing is the fault of the hotel, meaning you pay the price you have (their mistake = their loss).

You would have reason to worry if the following was the case:

Hotelconnect £177.53
1 800 Hotels £199.10
Travel Republic £19.33
Asda £210.96

As this would then be a mistake by TR, meaning their T&C's would kick in. Though to be fair not sure how legally that stands.

I hope that you are right JamieT. I have checked the hotel's website and the rack-rate for the 'superior' room I have booked is £320 for the Saturday night I am staying. Strangely they still charge £6.95 an hour for Wifi, that works out at £168 for 24 hours! If I was paying £320 I would expect a couple of Ipads scattered around the room..

JamieT1977

Woo careful they might charge extra for walking on their carpets lol

Seems like you found a good deal.

starrystarry

JamieT1977 wrote: »

Plus if you went to a shop and picked up a top labelled £9, went to the till and it came up £12, legally they have to charge you £9 (unless its proven you changed the label lol).

That's not correct Jamie. The label, or any part of the display, is an "invitation to treat" and as such is not binding. The inviter can change their mind when you get to the till.

Most stores would honour it, but there's no legal obligation to.

JamieT1977

starrystarry wrote: »

That's not correct Jamie. The label, or any part of the display, is an "invitation to treat" and as such is not binding. The inviter can change their mind when you get to the till.

Most stores would honour it, but there's no legal obligation to.

There is a legal obligation, my history is from retail operations. This area made up a large part of my duties.