Leaving Pipex?

gongoozler

I have had the letter too.
I am not surprised as I feel that Pipex is now really only interested in Business Broadband, not domestic, as they are now part of Tiscali.
I am moving house this year, so will stick it out for a while, avoiding a new 12 month tie in.

catlou

Yes I suppose they are aiming at businesses - but Tiscali have now been taken over by Talk Talk! So I am suprised that they are not trying to move people onto a good deal to keep them within the company!

MsRed1

I left Pipex about 5 years ago and it was bad then. How come they've still go customers? I thought everyone would have left by now.

amyface

MsRed1 wrote: »

I left Pipex about 5 years ago and it was bad then. How come they've still go customers? I thought everyone would have left by now.

Maybe broaden your thinking to believe that no everyone in life has exactly the same life experiences as yourself?!

I've not got my MAC code yet - clearly everyone else will be in the same position...

La_escocesa

Hi guys,

I too left Pipex because of the cheeky letter! I called Customer Services, they said they couldn't give me a MAC code as I had to speak to cancellations team first...I hung up, rang back and said I had spoken to cancellations (lie) and that meant Customer Services had to give it to me as it was my 2nd request (which technically it was, only twice to customer services and not to the cancellations team at all).

Does everyone have the free phone number too? 0800 912 1649

MsRed1

amyface wrote: »

Maybe broaden your thinking to believe that no everyone in life has exactly the same life experiences as yourself?!

I've not got my MAC code yet - clearly everyone else will be in the same position...

:rotfl::rotfl::rotfl::rotfl:Better late than never.

So, amyface who's your next broadband provider?

1-0totheArsenal

hth offers are available you need to tell them what you want to pay.:D
i decided to stay after they accepted my offer of a 1 year deal which means over 1 year i will pay less than before.lol:rotfl:some increase.lol

mexpman

I got the Letter saying they are putting me on 8mb broadband for £18.99 - this includes line rental- however I am on FREE broadband for Life !!!!! YES FREE BROADBAND FOR LIFE- some 2 years ago i got a phone call offereing me FREE broadband for life if I moved from ORANGE- I was already on Pipex for phone- this was a nobrainer as Orange were rubbish anyway- I have been very happy with this getting 6mb speed , and good service except sometimes at busy periods-
Does anyone know if there is a way I can make them honour this pachage they gave me for life!! I suspect not??
Also who is the best to change to ?

mexpman

Anyone on Orangemax- £6.99 ( if you have orange phone) 20mb - and what speed can you get

FJSRiDER

FJSRiDER wrote: »

Asked yesterday morning. Nothing yet.

Finally got an automated call this morning (Saturday @9:30!) telling me my MAC code and that there would be a letter coming...

So that is exactly the '5 days' they said it would take for me to get it - almost to the hour! I wonder if they holding on to customers as long as they can or it is that they are overworked getting these things out?