Fresh mobile closing

redux

They told me credit would not be transferred, but on another thread yesterday someone was promised a refund

I'll send a message to a Board Guide asking to merge the threads

Yorkshire_Pud

Look up Fresh Mobile closing in the search and you will see the other thread.

I was promised a refund after a bit of haggling.

-TangleFoot-

Yorkshire_Pud wrote: »

The only reason I racked up that much credit was because of a 90 day top up or we close your service rule.

That's not quite how it works. Here's what it says in the booklet that came with my SIM:

Stay connected

If you're using our pay as you go tariff and don't make any calls during a 90-day period, we'll assume you no longer require the Fresh Mobile service and may disconnect your account. A £10 administration fee will be charged if you want to be reconnected, so remember to make at least one call every 90 days!

Yorkshire_Pud

-TangleFoot- wrote: »

That's not quite how it works. Here's what it says in the booklet that came with my SIM:

It also says "Your credit is only valid for 90 days from the date you top up".

My understanding was that to maintain/keep any existing credit a top up had to be made no longer than 90 days from last top up.

I know they can disconnect if a chargeable call is not made for a period of 90 days which is the condition you referenced.

That would mean two things happen if the phone is not used for 90 days.
1 Phone disconnected.
2 Credit lost.

In this event a customer would have to pay a £10 reconnection fee and pay for new credit?

If a chargeable call was made within a 90 day period but no top up bought 90 days after last top up, service would be maintained but all credit lost?

-TangleFoot-

Yorkshire_Pud wrote: »

It also says "Your credit is only valid for 90 days from the date you top up".

Where does it say that? I top up very infrequently and don't recall ever losing credit.

Yorkshire_Pud

our charges..........[/B
Remember....
page14.

It may be that in practice they didn't wipe put credit even if the top up wasn't made or it may be that the condition is ambiguous. I never risked finding out.
I know asda mobile definately don't require top ups at specified intervals.

-TangleFoot-

Hmm... that clause doesn't appear in my copy. Not that it matters now, eh?

[Deleted User]

I really appreciate all the info. It sounds good. I'm going to phone on the freefone number and ask for my money back. I've priced Asda, looks good. What order should I do it in? Should I get new sim first then if I ask Fresh for £ back will they give me PAC before cutting me off and then can I go to Asda? I've never moved before and I don't want to lose my number or be without any phone.
Many thanks for help.

judy7007

'The only reason I racked up that much credit was because of a 90 day top up or we close your service rule'

I have been with Fresh for 4 years and have never heard of this rule. They had a '90 day chargeable event rule' but that was easy - just make one phone call and you were covered. I have never topped up every 90 days - but too late for you to worry about it now. Guess I will go to Asda.

judy7007

[quote=[Deleted User];29646503]I really appreciate all the info. It sounds good. I'm going to phone on the freefone number and ask for my money back. I've priced Asda, looks good. What order should I do it in? Should I get new sim first then if I ask Fresh for £ back will they give me PAC before cutting me off and then can I go to Asda? I've never moved before and I don't want to lose my number or be without any phone.
Many thanks for help.[/QUOTE]

Yes, I'd like to know the logistics of it all too. I'm not quite sure how to go about it all as I have never moved before and don't want to be without a phone for a few days. I hope someone answers you soon with the details.