elantan's diary

Seaxwyn

I would happily go to any of them but Pisa would be my first choice.

elantan

oh decisions decisions i have two weeks to decide (well actually alot longer but two weeks till the paperwork comes through)

Snaggles

I don't see much of my sisters...we fell out over a game of Trivial Pursuit about 3 years ago.... :rolleyes:

We still speak, but bizarrely have never been close since then! We live a fair distance from each other, so it's probably a bit of 'out of sight, out of mind' too.

Apparently they are planning to come and see the baby when she's born though, so we'll see what happens!

I was trying to think which of the places you mentioned I'd like to visit, and came to the conclusion that 'any of them' would be my answer!

elantan

snaggles congrats by the way cant wait to get a wee peek at natasha...your family sound similar to mine ...i could go on and on about mine but it aint the right place...

well phoned lawyers again ...through the receptionist this time ..she was on a call ...can i get her to phone you back says the receptionist ...well that is the 6 million dollar question replies i....if you do it will be a first but you can have a go ..and once again left all my details ...this assault will have to go up a step soon i think ...should i phone my insurance and complain?...but then the guy i'm claiming against is insured by the same mob so i dont know if that's a good idea to be honest

peb

ok; do not want to put my foot in it but so far as your lawyer is concerned repeat calls are often counter productive. The lawyer gets so that they feel they cannot deal with that file and put it off...... (I've been there when really busy - left firm as felt could not give clients a good service). Some people working at the large firms (rather than the local small ones) joke about Mr so and so calling again and put the file to the back of teh queue - I heard this at Uni and was horrified. Leave it a day or two and if you do not hear then get out your original instruction letter - may be called client care or Rule 15 - and find out who to complain to; I am sure you will have a log of unreturned calls! There is usually a pertner in charge of that department and then a client care partner. In mitigation I would say that I (as most of my colleaugues do) work on the basis that all calls made before 4.30 are returned same day and I usually manage to work within a 3 day turnover - often better.

elantan

thanks for the advice i dont want to be a pest i just wish they would return the calls, i've even sent emails i just feel like they arn't bothering their backsides ...i doubt they are getting much money for dealing with my case as i paid the extra onto my insurance but surely that is no excuse for shoddy workmanship...this case has been going on for very nearly a year now (on the 19th it will be a year) ...i spose i'm just frustrated with the seeming lack of professionalism

elantan

well the lawyer phoned and left a message on my machine for a change....she says it shouldnt be too long now but she hs been trying to get a hold of the other lawyer and cant seem to get them ...well i know how that feels lol...any way out to work ...will let you know how it goes ...

DontDoDebtKids

peb wrote: »

ok; do not want to put my foot in it but so far as your lawyer is concerned repeat calls are often counter productive. The lawyer gets so that they feel they cannot deal with that file and put it off...... (I've been there when really busy - left firm as felt could not give clients a good service). Some people working at the large firms (rather than the local small ones) joke about Mr so and so calling again and put the file to the back of teh queue - I heard this at Uni and was horrified. Leave it a day or two and if you do not hear then get out your original instruction letter - may be called client care or Rule 15 - and find out who to complain to; I am sure you will have a log of unreturned calls! There is usually a pertner in charge of that department and then a client care partner. In mitigation I would say that I (as most of my colleaugues do) work on the basis that all calls made before 4.30 are returned same day and I usually manage to work within a 3 day turnover - often better.

I'd disagree with this, as far as my experience can be useful, and would say that the client who shouts loudest usually gets "done" first.

Keep bugging them.

itsarichmansworld

Hi Elan!

Hope your well dolly!

Palma for me got friends out there

elantan

oh rich youve just reminded me ...hubby and i went to the caves of drach there (well nearby there) i always said if i was to renew my vows i would deff consider the caves as one of the places i would do it there is just something so wonderful and haunting about them ....have you ever been ?...also palma airport what is that all about ...must be one the longest walks ive ever had to get to a plane lol...any news yet? i've still got fingers and toes crossed...