MONEY MORAL DILEMMA: Would you take an eBay buyer at face value?

MSE_Jenny

Here's this week's hypothetical situation for you to cogitate on:

Would you take an eBay buyer at face value?

You’ve flogged a computer game on eBay for £20. Six weeks later, you receive an email from the buyer saying he just got back from holiday and the case arrived but had no disc in it – he wants a refund (the 45 day deadline for eBay complaints has gone). You’re pretty sure the disc was in there. Would you give a refund?

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Previous MMDs: View All

lolarentt

I'd know for sure if the disc was in there, always check before sending CDs DVDs etc out!
In my early days as ebayer managed to cross pack 2 different VHS films so they went to the wrong guys, luckily one of them got in touch and I was able to persuade them to swop with each other, for a small PayPal credit to cover their post costs. Since then I ALWAYS check what's going out!

So...the answer's NO REFUND

GregtheHammer

No refund, it if was a used game then I would have checked first. I would be suspicious of any first contact after 2 months

twotimes

MSE_Jenny wrote: »

Would you take an eBay buyer at face value?

You’ve flogged a computer game on eBay for £20. Two months later, you receive an email from the buyer saying he just got back from holiday and the case arrived but had no disc in it – he wants a refund (the 45 day deadline for eBay complaints has thus gone). You’re pretty sure the disc was in there. Would you give a refund?

"Pretty sure" - either it was in there or it wasn't!? Why would you ever sell something without checking what you were selling?

If the suggestion is that a Royal Mail worker has opened the parcel, opened the case and taken the disc from the case, why would they not just steal the whole thing? It's an unlikely explanation.

I probably wouldn't give a refund as I would know for certain that the disc was in there. The only reason I might give a refund is because I know that I would get a negative feedback from the buyer if I didn't.

milfhunter

Of course not. As a business or private seller there is no obligation to after that length of time.
If they can afford a 2month holiday, then they can afford to buy a new game.

DirtPoorGuy

It's not really hypothetical given this recent post.

http://forums.moneysavingexpert.com/showthread.html?t=2175071&highlight=dvd

milfhunter

Also thinking on a bit... 60 days is also the feedback cutoff. I wouldn't even concern myself with the threat of a negative.

Bongedone

What about the post on here the other day. The game box was sealed but the disk was not in the box.

milfhunter

twotimes wrote: »

It's 90 days, so longer than the two months.

it changed about 18 months ago to a 60 day limit. Same time as negs were stopped for buyers.

twotimes

milfhunter wrote: »

it changed about 18 months ago to a 60 day limit. Same time as negs were stopped for buyers.

Sorry, yeah, I did know that, don't know what I was thinking of.

tallgirld

Yep I would give a refund but I would make it clear that I think they are TAKING THE MICK and I would not deal with them again!!!

I would also report them to ebay as a possible fraudster.