Morrisons staff putting things aside.

snowmaid

MileySmiley wrote: »

Originally Posted by Tribulation

I'm not vindictive


Due to the vast number of people who think this practise is perfectly acceptable including a member of Morrisons own staff, rather than the very vague 500 letter max response form I filled in on Morrisons contact page, I have now decided to write to head office detailing exactly what went on, I have copied parts of this thread into it to show them what people who work in supermarkets think is acceptable behaviour, and ask them to address the problem urgently.

good bye


OMG!!!!!! I'm shocked at the pettyness of this!

I'm shocked by the pettiness that originated from the member of staff, followed by the abuse hurled at Tribulation for highlighting what is definitely bad customer service.

oldone_2

or D) Replenish the shelves when the store is closed, or if open 24 hours, late evening.

snowmaid

rassman wrote: »

i have to reply to this post, i have worked in supermarkets for the last 8 years and currently work for Morriosons. A lot of the posts on here do providea case for both parties.

Yes the customer does/should come first, however this stops when a customer then becomes abusive, why should shop staff accept abuse, would you like if i came to your place of work and became angry?

Why do customers stand in the way when you are moving stock onto the floor, why customers complain at the slightest thing, is it a case of as soon as people cross the front door they change?

For the OP, why didnt you ask to speak to the dept manager or in this case the cake shop supervisor and ask why the cakes were removed, alternatively the duty manager would have been available. The cakes may have been removed for other reasons that you standing there.

As one of the other posters mentioned, there is nothing worse than a reduction vulture in the store. I am sorry the OP had a bad shopping experience at this store, i imagine they have shopped there before and so i would like to ask if they have had a bad experience all the time.

As for writing to head office come on?? Everytime a customer bangs into me with thier trolley or bring their screaming kids into my dept or even their domestic issues for all to here can i write a letter to your home address and complain to you?

This is a petty post by the OP and got a petty reply.

Could I suggest that you ask your line manager to send you for further customer service training? If you don't like your job, then perhaps go re-train, go to college and further your education etc or if already studying, consider part time work away from the public. I cannot believe for one minute that Morrison's have to scratch the bottom of the barrel for this calibre of staff?

peachyprice

oldone wrote: »

or D) Replenish the shelves when the store is closed

Those days are long gone I'm afraid.

Most supermarkets no longer have much of a stock room, it's a case of off the lorry and onto the shop floor, with around 5 deliveries a day there's nowhere to store the stock until closing time.

hollydays

trickytrolleys wrote: »

Im not thick and completely saw the point of your post but when all is said and done it was a poxy box of cakes, get over it.

Maybe the shop assistant is fed up with skinflint misers who would rather hover for ages than pay for what they want, if I worked in a shop it would irritate me as I dont like cheap people. They had already been reduced for goodness sake!

If you want professionalism then shop in Harrods not a tiny little morrisons.

And the bit about a treat for your son, which was used to try and invoke some sympathy for you, doesnt wash with me - if you were that bothered about treating him you'd have just bought them.

Skinflint misers mse'ers, whats the difference?Cheap people-you are on the wrong website....:rotfl:
(ps did you ever get that bed misprice you were asking after earlier in the year.?)

jdturk

I still stand by the point that this is a petty thing for the OP to be complaining about and I don't think I have been abusive. I just have an alternate view to the OP's.

I just cannot believe that someone is getting so het up about something as minor as this. As I have said before the only time the OP would have been in the right IMO is if they had been holding the cakes and had them taken of him. If not and there was no indication he wanted them (remember he was in front of a cake stand where there would have been more than these cream cakes) then the morrisons lady probably didn't do anything wrong.

trickytrolleys

hollydays wrote: »

Skinflint misers mse'ers, whats the difference?Cheap people-you are on the wrong website....:rotfl:
(ps did you ever get that bed misprice you were asking after earlier in the year.?)

I think there's a difference between coming across a bargain and waiting endlessly to save 20p - if i'd seen the cakes reduced I might have bought them but then if I'd wanted them I would have bought them at full price too, I wouldnt have waited to see if I could save a further fraction of a penny and then cry like a big girls blouse about it.

Never got the bed, would have been great if I did but it didnt happen, I never complained or sued though, the money was taken out of my account and then put back in a few days later and that was the end of that and what is this thing on here where people trawl through your old posts :eek: - isnt that stalker behaviour ??? :rotfl:

ithinkyourcrazy

oldone wrote: »

If anyone thinks Morrisons will not care about Tribulations complaint, read this thread
http://www.consumeractiongroup.co.uk/forum/employment-problems/221580-hubby-suspended-theft.html.

Supermarkets do care, and certainly read forums such as this.

OMG I have just read the whole of the ladys thread on the forum mentioned!
Mabye the shopworker in this thread was taking the cakes back for someone else? i am sure if she was made to take the cakes back she was already told off by her supervisor?
Working in retail myself we get complaints about so many things like "ooh last week the price was £x" and you say "no sorry it's always been "£y" they complain. Sometimes we all have bad experiances in supermarkets, but i would never complain, i know my family would disagree with me there!
However there are lots of people who feel it's their right to complian and thats up to them! I would still be intresed to see what Morrisons HO say about this, but what they say and do may be very diffrent!

ben500

Most supermarkets will refuse to further reduce items taken from display. There is good reason for this, it only encourages people like the op to load up their trolleys and wander around until they hear the reduction gun going again to suddenly appear.
Having taken the item from the shelf you have deprived the shop of the opportunity of selling it at that price, had you left it, it may well have been sold at the price marked prior to next reduction being made, it is often the case that some shoppers will load up vast amount of reduced items only to reappear and present the whole lot for further reduction, it is the shops aim to sell at the maixmum price it can attain not the minimum.
I hope that is enough explanation to the op as to why he may have encountered the actions he did from the assistant, I hope he has the decency to include in his complaint the fact that he had previously removed the item and then represented it for further reduction. I somehow don't think that will be the case though.

OP get over your sour grapes you pushed your luck and if your posts here are anything to judge you by then you did so in an inappropriate manner.

If the supermarket heirachy have any balls and you supply the full details then your complaint will be taken for what it is.

Write to the papers, I can't wait to see the "cakegate" headline.

underlay_guru

oldone wrote: »

Safeway supermarkets hit trouble and most were bought up by Morrisons.

So supermarkets can and do go under.

From what I remember when I worked there during the takeover, Safeway did not hit financial trouble - they came to a conclusion its setup was simply too small to compete with Asda, Tesco and Sainsbury's, therefore the whole company was sold, lock, stock and barrel to Morrisons. Though Morrisons was a smaller organisation than Safeway at the time, they had built a strong reputation and loyal customer base in the Yorkshire and the North East: Safeway had not been able to achieve this type of reputation in any geographical area. Kwik Save on the other hand, went out of business due to a general decrease in popularity.


Oh my......all this conflict over a packet of 10p nearly out of date cakes!!