Free Computer & Internet Access for Children aged 7-14 of Low Income Families

wazza

Sister wants me to add/remove programs on her laptop when she gets it. Are we restricted to what we have on the laptop due to the fact it is provided from the grant people?

joannecawthra

pinkmum wrote: »

OMG i am going through exactly the same thing as u!!! I paid the extra 4 the pack as well and wen i placed the order the man said theres an error on the comp so he dnt no if its ordereed or not, he sed he wud ring straight back. 2 days later i still dint have a call so i foned back n was told sum1 would call me back 2 more days later still no call back so i called agan this time the man sed your orders not gone down to dispach and we cant find you on the system. i said but i foned barcley card and they said the money has def gone of the card 2 u. so now they r gunna have 2 look through the whole system 2 find the payment. sooooooo frustrated and annoyed no1 will giv me a straight answer. I will neva order frm them again!!!!!!

Its a joke, they make you feel like you dont have a right to kick off because your not actualy payin for it! well paid extra for educational pack so i suppose i am, finally got in touch said they were waiting for delivery of free carry case for laptop that was causin delay i stated that an email keepin there customers up to date would have been nice but was informed they have over 200 to dispatch at the moment which i replied if you cant handle the volume of orders dont allow them to checkout and be placed then!! been advised i will receive it before next fri now, 4 weeks to the day i ordered it!! free educational pack??? this alone has been a very educational experience haha

rich_shot2003

How long does it take to hear if you have got or not got a Grant? because we sent our form off on Feb 1st and had our CB letter back from them and they still have not done it.

prowla

wazza wrote: »

Sister wants me to add/remove programs on her laptop when she gets it. Are we restricted to what we have on the laptop due to the fact it is provided from the grant people?

The machine is yours, as surely as if you'd walked into a shop and handed over a bundle of used fivers.
If you had to get them to do a repair, it could come back re-initialised to what was on it originally, but otherwise there are no stated restrictions and (AFAIK) no checks.

seert

I have read a good part of this thread and there seems to be a number of teething problems but also a lot of ungratefulness. You should thank your lucky stars that there is such a scheme for England, there are many others in the rest of the United Kingdom who would only be too glad to have the opportunity that has been aforded to yourselves.

looby75

seert wrote: »

I have read a good part of this thread and there seems to be a number of teething problems but also a lot of ungratefulness. You should thank your lucky stars that there is such a scheme for England, there are many others in the rest of the United Kingdom who would only be too glad to have the opportunity that has been aforded to yourselves.

Ungratefulness? I think you must be reading a different thread.....I can only think of one post that I would consider to be ungrateful, I think the vast majority of posts express say thanks!

only_mee

looby75 wrote: »

Ungratefulness? I think you must be reading a different thread.....I can only think of one post that I would consider to be ungrateful, I think the vast majority of posts express say thanks!

I think they are bitter tbh, no other reason for their post.

karen2

Well ordered the zoostorm computerfrom Misco on tuesday and it arrived here today at 10am! Set up is ok though there really isn't much to do BUT I am having major problems with netintelligence. Changed my password from their own and now it won't let me log on!!! Phoned the helpline and they told me to email them. Got to wait for them to email back. Can't even uninstall it as you need a password for that too..lol
Hopefully the helpline will sort it all out for me, fingers crossed

karendb

Hi - I received my card this morning but haven't yet had the award entitlement letter. I phoned Home Access and they said it's on its way. Anyone else had this problem?

I just applied for the computer but no internet so have been given up to £400. Hoever, does anyone know if there's some flexibility in Comet, for example, to choose your own laptop up to the £400 grant?

I would prefer less software and perhaps a bit more RAM, if possible, than is currently being offered on the standard packages.

Thanks for your help

prowla

seert wrote: »

I have read a good part of this thread and there seems to be a number of teething problems but also a lot of ungratefulness. You should thank your lucky stars that there is such a scheme for England, there are many others in the rest of the United Kingdom who would only be too glad to have the opportunity that has been aforded to yourselves.

This was replied to a few pages back, but to summarise, everybody is grateful, but sensibly want the best deal and for the things to work.
In my case, we got a nice laptop, promptly, and it works, and my kids are using it to do school work.
Fantastic!
However, I've reported back that for me the 3 wireless internet is a bit flakey, but others are happy with it.

karendb wrote: »

Hi - I received my card this morning but haven't yet had the award entitlement letter. I phoned Home Access and they said it's on its way. Anyone else had this problem?

I just applied for the computer but no internet so have been given up to £400. Hoever, does anyone know if there's some flexibility in Comet, for example, to choose your own laptop up to the £400 grant?

I would prefer less software and perhaps a bit more RAM, if possible, than is currently being offered on the standard packages.

Thanks for your help

The answer is no - the amount buys you one of a set of pre-defined packages. I guess the companies have invested time and effort into setting up their working systems and are not prepared to customize them.
I think some will add memory for an extra charge, or you can add your own. This was discussed earlier in the thread, so you may need to go back a few pages.