Free Computer & Internet Access for Children aged 7-14 of Low Income Families

joannecawthra

mummy2three wrote: »

oh dear not filling me with confidance, i also ordred from them for anyone wanting to beware homeaccesscomputers.com or Bli education there doesnt seem to be any communication with theses ppl unless there taking your money, i ordred from them on the 17th feb and told 10 working days which i admit i havent reached the 10 working days yet, but i have tried calling and been told they will ring me back as the number can only take orders, so it seems there happy to keep taking orders but not doing anything about the people whos money they have already taken, now im the first to admit yes they do provide 99% of the money but ive still put £20 and i should still be treated like a full paying customer, and £20 is alot out of my weekly budget, i certainely cant afford to just throw it away, i just have the same concerns as ''alfchild'' in thinking if they cant even give a straight answer on delivery how are they going to be able to deliver a t
ech support service?

I ordered from these to, ordered on the 14th feb i finally manged to get through to someone and was informed the laptops were all ready to be dispatched but the free laptop bag you get with it the supplier had let them down and as soon as they had stock of the bag they would be dispatching them, I was only told i had to understand they had over 200 to dispatch to which i said if you cant handle the volume of orders dont take the money off us in the first place, got told DEF be here by end of next week so fingers crossed...

mummy2three_2

well thanx for that joannecawthra i did see your earlier posts i hope you get yours soon hun, they neednt bother giving me the excuse of a laptop bag as i ordred the pc, which im assuming wouldnt come with one,

hope it all turns out alright for everyne that orders, these schemes almost too good to be true cant wait to till we have access at home again, just leaving the gilrs with me mum again. better go home now and do that painting.

keep us updated on progress on orders from bli guys as will probabyl check the thread again tomrrow at my course,

alfchild

Just this moment had a call from the place BLi after contacting home access yesturday shes now told me should get monday as been despatched friday. i told her was told that had gone out weds (was told this after finally getting through friday) but she didn't know why was told this as no record of this been said????? The reason for delay waiting for laptop bags - but then told her well its not a laptop --- she didn't know what to say just that had been sent..... I'm gonna send a letter to home access as they're not happy, bli were supposed to get a manager to ring to explain and listen tothe complaint obviously not happened.

joannecawthra

Just had this email
We are pleased to advise that your Home Access computer has been scheduled for delivery tomorrow Tuesday 2nd March. Delivery will be by DHL. If you are not in at the time of delivery, they will leave a card with a contact number for you to arrange a more appropriate delivery time.
Best wishes
BLi Education
Home Access Team

so fingers crossed and will keep you informed

Apmcm

I've been reading the posts with interest, especially the ones about who's having problems with whatever supplier..I ordered the Toshiba from XMA yesterday and just received a text telling me it will be delivered today between 11:01 and 12:01. It would seem that XMA are the highest performing supplier (imo).

bestpud

andrea.mcmillan wrote: »

I've been reading the posts with interest, especially the ones about who's having problems with whatever supplier..I ordered the Toshiba from XMA yesterday and just received a text telling me it will be delivered today between 11:01 and 12:01. It would seem that XMA are the highest performing supplier (imo).

Misco are just as good - they seem the best two by far when it comes to service.

There is pros and cons to the packages both offer though - mostly depends which ISP people need.

Apmcm

bestpud wrote: »

Misco are just as good - they seem the best two by far when it comes to service.

There is pros and cons to the packages both offer though - mostly depends which ISP people need.

Absolutely. I'm taking up the option to have sky broadband.. We already have the tv and phone at home, so it's a good, cheap option. My son attends a school for autistic kids and they have wifi, so he'll have internet access at school and home.

Really happy to say that the laptop was delivered within the hour time slot i'd been given. My son will be over the moon :j

Really great work MoneySavingExperts, thanks to all for the information.

bubbleyboo

hey glad to see some of the companys are sending them out quickly. been lurking for a while

i sent my form last monday so i have my fingers crossed.

how long did it take for you to hear back after the form was sent back?

bestpud

bubbleyboo wrote: »

hey glad to see some of the companys are sending them out quickly. been lurking for a while

i sent my form last monday so i have my fingers crossed.

how long did it take for you to hear back after the form was sent back?

It was less than a week but seems to be taking longer now - I guess more claims are going through as people hear about it.

Shouldn't be too long - thay say about three weeks in total.

maureenwindsor

Sorry this is my first post so sorry if I don't get everything write. I am using my sons laptop which we got through the scheme from homeaccesscomputers.com. Unlike other correspondents we had good service from them but I am writing to let you know that they also provide you with good packs of software that is the same as the software used in schools. I don't know if it is really worth the £500 they say but there certainly seems to be a lot in there for children of all ages. I have nothing but praise for this scheme.