Sainsbury's complaint

Mankysteve

Its really your wife word against that of the store its gonna be very difficult unless she recorded the convo. I would give up personaly and install OpenOffice. You could try takeing them to court but it would be a hard one to win.

tbw

If I had asked if certain stuff was installed on a computer and was told , Yes, its definetly there, then I would be B***** well incensed if I then found that whatever it was was either NOT there or would only work for a short trial period! Its misrepresentation /sharp practice. You pay the asking price for an agreed spec and, if you don't get it, then I reckon you have every right to be put out.

I would certainly be arguing the case further up the chain of seniority. Don't let them fob you off.

stand4truth

Mankysteve wrote: »

Its really your wife word against that of the store its gonna be very difficult unless she recorded the convo. I would give up personaly and install OpenOffice. You could try takeing them to court but it would be a hard one to win.

The customer support called the head of the department in the store (person with whom I had been talking to and they were told that it comes installed, they said it did come installed until four people along the line said maybe it sounds like it is only a trial. I was on the phone for almost three hours as they passed the call round asking tech dept. then waiting for compaq and local store. I told them i do not want refund, just want product to be as sold.

maybe I should have went into more detail in opening post. but they tried telling me i was doing all sorts of things wrong and may need to reinstall from discs that came with the computer, i told them no discs came with it and i had to make rescue disc when first started. then they claimed i must have lost a booklet that could have had the sticker with the key on it. etc etc. all indecating they believed the programme WAS included. even the tech guy had me typing things in to look at regedit to find some things out

now I am not one bit tech but do run my own business and my server needs word and excel to work thats why it is such a big deal.

no idea if this open office would be able to work with my server or not but i would guess not, plus as it is open and others add layers to this it would to me seem to be a risky thing to rely on when bank details, etc are used.

for me it is taking me forever to even be able to get this to use the printer that is wireless, never mind getting this and the desktop to work together sharing the same business files saving me having to store them on a stick to swap between whatever one i am on at that time. but for me Honesty is what my business is built on and all I am after here is Sainsbury's to do same. the fact that store, customer service and tech department did not know answer from beginning but only came to conclusion at end seems proof enough that the product is sold misleadingly to say the least. and to ask them to provide what was told to be included as I am not asking for refund is not excessive request

jamespir

stand4truth wrote: »

A product is not there is my point, if you have to spend more for it to be used for the life of the laptop then you are not getting the full product. you should be told on any product if further ppurchase is nessesery to use it. trialware is not the full product by deffination, so you should be told it is trialware as she was told the anti virus was.

maybe the staff werent sure

if you want an IT expert you go to pc world if you want to know about whats in your shopping go to sainsburys

and your complaint is with microsoft not sainsburys

jamespir

stand4truth wrote: »

just think if you bought say a movie dvd and it said you had to pay every time you view it, you do not have a movie you have a rental. same thing here in my view

yes but you're not paying for the office software your paying for a laptop and unless its a packet of spaghetti that's what you got

Sunshine12

jamespir wrote: »

maybe the staff werent sure

if you want an IT expert you go to pc world if you want to know about whats in your shopping go to sainsburys

and your complaint is with microsoft not sainsburys

Surely if they are selling the product, supermarket or not, then the staff should be fully conversant with what they are selling?

Helix

stand4truth wrote: »

now I am not one bit tech but do run my own business and my server needs word and excel to work thats why it is such a big deal.

This is exactly why they don't preinstall office anymore. The licencing becomes too complicated if people buy business use computers through consumer channels (not saying there is anything wrong with this).

If any version was to be included it would be Home and Student and I'm guessing thats what the trial is for. You cannot use this version of office for commercial use.

And i'm not sure what your on about needing to be compatible with a server. Unless you mean Sharepoint word and excel don't have anything to do with servers.

Freddie_Snowbits

stand4truth wrote: »

We bought the Desktop from Staples on our business account and it was preinstalled and we got the disc with it but this is MS office 2003 and has excel etc too. this is why we asked if this was also included with the new laptop but as we have not upgraded for 5 or so years we did not know anything had changed and took the sales womans advice.... or my wife did.

ToZer, whats wrong with being organised for Christmas.

Did you pay extra for this, as I also run a business and have had a PC with MS Office installed and the disk. This cost extra. as it did in 1997, and 2003.

Pleas enlighten me as to your route to a supposed free version of this software

4743hudsonj

jamespir wrote: »

if you want an IT expert you go to pc world i

PAH!

i just wet my self a little!

Experts? if there is anyone in those stores that knows what RAM actually is or how computers actually work then its by coincidence. They are just pushed the drivel that more is better. Which is not always true.

isplumm

Helix wrote: »

If any version was to be included it would be Home and Student and I'm guessing thats what the trial is for. You cannot use this version of office for commercial use.

Helix ...

I am not sure I agree with this .... I have Microsoft Office ... Home & Student - use it for my work ... which is at home ... how will MS know ... is it not the number of PCs you can have it that makes it difficult for most businesses??

Mark