Sainsbury's complaint

Helix

isplumm wrote: »

Helix ...

I am not sure I agree with this .... I have Microsoft Office ... Home & Student - use it for my work ... which is at home ... how will MS know ... is it not the number of PCs you can have it that makes it difficult for most businesses??

Mark

If you read the EULA that you had to agree to when you installed the software it states its for educational or home, non-commercial use only. Just because Microsoft won't be able to know doesn't mean its legal for you to use.

Nukumai

Freddie_Snowbits wrote: »

Amazing how OP comes on here just like the playground bully, demanding he is right

Puhleeze! The OP came on and asked a simple question in a polite manner. Why the needless abuse? And why should he bother to answer irrelevant questions?

The situation is simple : the OP's wife was apparently informed - wrongly, as it turns out - that the laptop had Office installed. Turns out that it only had a trial version.

So he is asking for advice.

What is so difficult about that?

4743hudsonj

Nukumai wrote: »

Puhleeze! The OP came on and asked a simple question in a polite manner. Why the needless abuse? And why should he bother to answer irrelevant questions?

The situation is simple : the OP's wife was apparently informed - wrongly, as it turns out - that the laptop had Office installed. Turns out that it only had a trial version.

So he is asking for advice.

What is so difficult about that?

The difficulty is when we advise the OP and they reject the advice looking for an answer that they want to hear. If you ask somebody something and they answer, you dont ignore it and wait for somebody else to answer something else. It's rude imo.

Nukumai

4743hudsonj wrote: »

The difficulty is when we advise the OP and they reject the advice looking for an answer that they want to hear. If you ask somebody something and they answer, you dont ignore it and wait for somebody else to answer something else. It's rude imo.

Nonsense. As early as comment#4, the OP had accepted some reasonable advice and acted upon it.

Much of the rest of this thread is whitenoise...along the lines of "why buy a pc at Sainsburys?", "get Open Office", "prove you bought a pc once that had a licenced MS Office installed" and the like.

There is absolutely no justification for the claim that the OP come across "just like the playground bully, demanding he is right"

Norant

Many people come on here looking for advice,many get excellent advice and others just get absolute i know better if you dont want to listen to me then dont.

We choose who we listen to and act on the advice that they gave.

I understand what the op is trying to say,and i also understand that a mistake has been made by someone,who exactly we cannot even begin to fathom.

What i say to OP is give sainsburys chief exec: as you were advised a try,you never know what happens,you feel illadvised so i would imagine that you have a complaint there.

Give it a go,and good luck to you.

Freddie_Snowbits

Nukumai wrote: »

Puhleeze! The OP came on and asked a simple question in a polite manner. Why the needless abuse? And why should he bother to answer irrelevant questions?

Oh

Freddie_Snowbits wrote: »

Most PCs come with a trial MS Office, when you first used the PC, you accepted these terms and conditions.

I doubt you have a case. I suggest you use Open Office instead, which is free to home users

http://www.openoffice.org/index.html

But OP wanted absolution.

Then I wanted to know where OP got his free copy.

Freddie_Snowbits wrote: »

I would be grateful if you would enlighten us all as to where these PCs could be purchased, as I have never had one that has MS Office preinstalled.

Then I will be of assistance. One suspects that OP will disappear with their absolution.

And why does he not bother to answer questions. Perchance OP is puling a fast one, not only at Sainsbury, but also with those around him.

Strange they come on this site looking for absolution and some amongst the crowd feel the poster is a victim of some horrendous crime, when the fact is clear they are a bully.

One awaits OPs correction on this matter, and the issue over a free software, until then I will stand my ground.

stand4truth

Freddie_Snowbits wrote: »

Amazing how OP comes on here just like the playground bully, demanding he is right, but does not proffer up when questioned the availability of this supposed free version of MS Office that was installed on his PC
I await OPs answer to my question so I can obtain the same valued products as I see no pre insatalled versions of Office at Staples


Nor it seems does Sainsburys


As for Sainsbury, Would you have your teeth drilled their if they offered dentistry?

well excuse me. I have cut and pasted this from page one . the last computer we got was with office 97 on it and we have not upgraded since. so for you to demand me to direct you to where you can get one now is a little childish to say the least and I am sure people will see who the school boy bully is here.

as people have stated here where the item is purchased makes no matter, the fact is you expect all sales staff in their departments to be fully able to assist and tell you what is and what is not included. here they said it was so we bought it (my wife did) so yes it boils down to a he said she said but as i asked Sainsbury's if we can not trust their sales teams to sell us a product correctly with full protection of the laws then why are they selling products? is it that they are above the law?
Freddie_Snowbits It is some time since we bought a new computer and our desktop did come with office installed. and I have on a couple of times had to reboot it to factory settings and it still has has full office on it. The point here is My wife was sold the laptop on the basis that it WAS included, thus making it not fit for purpose specified by sales woman

stand4truth

As for not coming back online and answering everyone I took the advice and contacted Mr King and will post back when get more than the we have your e-mail and will reply soon. What point is there in me coming on to people who are just looking to start a argument.

all it is here is my wife took the sales staffs advice and purchased a product based on the advice. What was said was included was not leading to this problem. that sums it up.

isplumm

stand4truth wrote: »

Freddie_Snowbits It is some time since we bought a new computer and our desktop did come with office installed. and I have on a couple of times had to reboot it to factory settings and it still has has full office on it. The point here is My wife was sold the laptop on the basis that it WAS included, thus making it not fit for purpose specified by sales woman

Just to back you here - I bought a laptop a couple of years ago - also bought Office with it - which came pre-installed ... I didn't have to do anything apart from register it.

Mark

stand4truth

4743hudsonj wrote: »

The difficulty is when we advise the OP and they reject the advice looking for an answer that they want to hear. If you ask somebody something and they answer, you dont ignore it and wait for somebody else to answer something else. It's rude imo.

If you check post number 4 I had answered saying I had taken the advice. I am sorry you feel I am being rude but I am not here as most are to have others attack my character.
Anyone whom wishes to make malicious misrepresentations about me should think about it. as that is not what this forum is for. All that has happened is a question about IF the sales of goods act could be used in this context as the sales woman had thought it was included, indeed even on the day that question was asked the store here in Preston STILL said yes it should be included, when I called to ask what to do as it was asking for product key yet none came with it.

Go through to the tech guys for Sainsbury's and he did not know for sure but "guessed" it must just be free trial.

so if they did not know how should I?