Get 12 Bottles of Wine free when you sign up for Smile Current Account

likesabargain_2

Hmm they charge you £7.50 a month for this account, not such a bargain then!

stormCat99

I've not seen the offer details myself, but only the smilemore account charges you per month, the smile account is free.

Even if it is the smilemore account that you need to open, just open it and then either close it or downgrade to normal smile account (which you can do online very easily) after the first month. Worst case scenario you'd still get 12 bottles of wine for £7.50!

GlennTheBaker

Whirlwind wrote:

We signed up in December (one account each) and EVENTUALLY got our wine in April and May after much hassle! We had to ask and remind them repeatedly. The wine was fine, a mixed case all very drinkable. Ordering it signs you up with Virgin Wines but that's not a problem. I had a slightly "iffy" red which Virgin credited me for without arguement. We moved £1501 into one account then transferred it to the other. Using the Smile Account is NOT straight forward - we have closed one already and are in the process of closing the other.

I had similar experience with delays in getting my order code but got it eventually. I didn't order the 'Smile' case but mixed my own and was pretty impressed with what I got. Mind you, free wine is always going to taste better than paid-for wine! :beer:

phil7445

I signed up for this last night. You do have to give bank details but you don't have to do any transfers, or at least not yet. I went for the free standard account. From what Martin says and what is on their website it looks like this will give the free wine.

I am also planning to do the RBS free £100 deal that Martin has talked about, I hope when they do a credit search, they won't say no as I have just applied for the Smile one, as I'd rather have £100 than the free wine!

Has anyone done both yet?

mgalvan

moosefoot wrote:

I know i'm asking a potentially silly question, but when you set up a new current account with smile and they ask for your current current account details, will they transfer things ie wages, DDs to smile? If they don't then I will apply, If they do, I won't. Is is as simple as transferring £1500 in and then taking it straight out or does it have to be left there until 3rd Sep? Just worried because they ask for all those details in application ????

thank you

Not a silly question at all - I tried asking Smile pretty much the exact same question (about transferring direct debits) by e-mail, but they refused to respond because of "security" issues. They asked me to 'phone instead. This, frankly, seems bizarre - I wasn't going to discuss individual direct debits, just whether or not they can transfer them en masse automatically! I can only assume that they want to give me some hard sell on the phone. Sorry, Smile, I'm not falling for that - and you've just lost yourself a customer.

Palm_2

Open an account with co-op at your peril.

I have opened an ordinary account with them by transfering from HSBC.

The experience was awful. They at least pay £15 per error - so far they have paid me £90.

Their method of transferring money through the post (they have admitted this) is not working properly and they "lost" a stack of my money and could not find it for two weeks!!!!!!!!!!!!!! When I got my statement it was there but their call center sait it was not. I called at my nearest branch and the Manager there could not find it either. They compensated me with £30. This did not cover the lost interest.

Stay away from them.

BexTech

I've had no problems in the few years I've been with them they have been excellent, the best bank I have ever dealt with.

jimieee

Well I've signed up, but I got a secure message via their website to tell me that I need to call them (on an 0870 number) to confirm my address details. I spent ages in a call queue before giving up. When I looked on the website, I found that there isn't a way to reply to secure messages. A bit frustrating!

I'm not really too impressed with the customer service so far. I hope the wine is better!

malcolmwilliamson

I e-mailed both Smile and Virgin requesting details of the contents of the free case of wine.

I found Smile's reply amusing but unhelpful:

Hello

I'm afraid I can't help with this matter by unsecure e-mail. Please contact
our service centre on 0870 843 2265 to discuss this further.

Thanks

Andy

After an initial automated response Virgin Wines sent me this reply the following day:

Dear Malcolm,

Thank you for contacting Virgin WInes.

We do run the promotion with Smile and the case includes:

1 x Miller's Grove Chardonnay Semillon
2 x Las Ramas Campo de Borja Garnacha Tempranillo
1 x Volcanic Hills Kiralyleanyka
1 x La Cima Bonarda Barbera
2 x Piccolo Demonio Trebbiano
2 x El Tesoro Jumilla Monastrell Shiraz
2 x Oakland Ridge Rose

The cost of the case is worth £59.88 without delivery.

I do hope that this is of help to you but if you need to get in touch with us, please reply to this email or if you prefer, you could call us on 0870 164 9593, Monday to Friday, 8am to 7pm and Saturday to Sunday 10am to 5pm and we will be very pleased to help.
Thanks again.
Amy Fulcher


Customer Services
Virgin Wines Online Ltd
0870 164 9593

I haven't dealt with either company before and found the replies a contrasting insight into their customer care.

The Smile guy clearly couldn't be bothered to find the info. that I had requested. Its strange that their marketing dept. hadn't informed him of the details of the offer which, unlike some 'freebies', is actually well worth while with the bottles averaging £5. This insight into Smile seems to be consistent with what others have said in their posts above.

On the other hand Virgin had their act together.

I don't need tell you which company I feel better about doing business with.

I've decided to go ahead with a Smile application but am holding my breath until the account is set up and the wine arrives.

Chuffy

phil7445 wrote:

I am also planning to do the RBS free £100 deal that Martin has talked about

Can you provide a bit more info on the RBS deal please - I've tried to search the site, but couldn't find anything.