Nedd some advice with regards to IP address and credit card fraud

stolt

kwikbreaks wrote: »

I already explained how O2 IP addresses work many posts back. If the same IP was used for all those transactions check it against your current IP (easiest way - http://www.whatismyip.com/ ) if it is the same then the orders were placed using your ADSL connection. If they vary then it almost certainly wasn't your connection.

If your connection made the transactions then there are 3 possibilities..

Someone with physical access to a computer on your network placed the orders.
Someone hacked into your WiFi.
Your machine has some malware on itand is being used remotely.

sorry, i will phone them and check against the one its just given me,

thanks

pitkin2020

stolt wrote: »

I tried contacting one of the stores (amazon) and they wouldnt give me any details about who it was delivered to saying that if we gave you an address i could go round there and do something and they cant be held responsible, how stupid is that!

amazon are correct they cant just go giving out peoples info regardless of the situation, but i would contact them again stating that your credit card has been used without your permission through their store, give them the last four digits of the card used and your home address and just ask them to confirm if the delivery address of the order placed using that card matches your address. Hopefully they will give you a yes or no answer and hopefully it will be no and that maybe enough to get the CC to investigate it again.

As already said using a public computer for online purchases is a definate NO NO, it is so easy to get someones credit card details, passwords and address that even a five year old could do it, never use a public computer for such things.
Your credit card company saying the IP addresses were the same for all the purchases is feasible as you said you used a public domain computer for atleast one of those purchases so the other fraudulent purchases could have easily been made after you left the coffee shop using the same PC. Maybe get in touch with the coffee shop and see if they keep any logs that maybe able to confirm. (unlikely but still worth a shot)

Once you get this sorted i'd tell egg where they can stick there card as they obviously take fraud very seriously

pitkin2020

peter_the_piper wrote: »

Why on earth would someone break into your house to order from woolworths? If someones got in they nick the computer instead of ordering a dvd. The mans an idiot imho.

thats the cc company being polite and saying we cant be arsed to look into it

stolt

just spoke to the credit card fraud team, apparently they cant give me the IP address over the phone!! feel like i'm banging my head against the wall.
How can I ask 02 to check it when they wont let me know what it is. They are posting a liability letter to me and on the bottom is a appeal process. Apparently there decision was made on the fact that the IP addresses matched for two of the bad transactions and also for a sainsburys online and a additions direct transaction both were mine, coupled with the fact that the.hut said that the only address on there system was my home address.
She did mention that some of those transactions were done earlier in the year and normally fraudsters would use the details straight away but they didnt. And they said they didnt change the verified visa password and when I mentioned why would they if they have it, and they just couldnt grasp the idea that someone could get that password without trying for it, its crazy.

So now i probably have to go through weeks of back and forth letters to get the IP address. Will draft a letter of complaint later ready to send off. Will also issue a dispute for those transactions aswell. Just feel like they want to make you round around in the hope that you give up.

maxtweenie

One other thing to consider is that someone close to you may have had a hand in all this. Is there any possibility that someone has been intercepting the mail before delivery? There was a case here of someone doing just that, waiting outside for the postman, and helpfully taking the mail in (but pocketing the loan they'd taken out in their neighbour's name!)

I agree with pitkin2020 that you should look at changing card providers after all this has been sorted. It seems as if they aren't convinced that it is an outside fraud and they're intent on getting you to pay up.

zax47

Having read all the posts here I would be pretty confident that this originates from the on-line order done in the internet cafe - BAD IDEA!!

The DVD is a red-herring, the fraudsters didn't want the DVD so wouldn't care where it was delivered, they just wanted to know that the transaction wouldn't fail and that details they have work. Following that they have then gone on to order more stuff. Very often online traders will only ship to the card holders address for the first order - but WILL ship elsewhere for subsequent orders.

Stolt - you should speak to your CC company, dispute these transactions and be firm! Just because they were all (allegedly) connected to the same IP address, it doesn't mean it is YOUR IP address. Have you told them you used an internet cafe to do the Sainsburys order (this is IMPORTANT information!!) - coz if they are using that IP address to legitimise these other transactions then they are WRONG. It's not proof YOU made these transactions at all - it just means that were all done from the same IP address, nothing more.

If you have a router then your IP address remains pretty constant unless the connection drops or the router is re-booted (even if your ISP uses "dynamic" IP addresses), check what it is on the router status page. The "root" (first couple of sets of numbers, 83.17.xxx.xxx as an example) of the IP address will be common to your ISP, if the root of the IP address they are saying was used is nothing like yours then obviously it wasn't your ISP (or your connection) being used for these transactions.

They are fobbing you off big time - DON'T LET THEM!!!

stolt

zax47 wrote: »

Having read all the posts here I would be pretty confident that this originates from the on-line order done in the internet cafe - BAD IDEA!!

The DVD is a red-herring, the fraudsters didn't want the DVD so wouldn't care where it was delivered, they just wanted to know that the transaction wouldn't fail and that details they have work. Following that they have then gone on to order more stuff. Very often online traders will only ship to the card holders address for the first order - but WILL ship elsewhere for subsequent orders.

Stolt - you should speak to your CC company, dispute these transactions and be firm! Just because they were all (allegedly) connected to the same IP address, it doesn't mean it is YOUR IP address. Have you told them you used an internet cafe to do the Sainsburys order (this is IMPORTANT information!!) - coz if they are using that IP address to legitimise these other transactions then they are WRONG. It's not proof YOU made these transactions at all - it just means that were all done from the same IP address, nothing more.

If you have a router then your IP address remains pretty constant unless the connection drops or the router is re-booted (even if your ISP uses "dynamic" IP addresses), check what it is on the router status page. The "root" (first couple of sets of numbers, 83.17.xxx.xxx as an example) of the IP address will be common to your ISP, if the root of the IP address they are saying was used is nothing like yours then obviously it wasn't your ISP (or your connection) being used for these transactions.

They are fobbing you off big time - DON'T LET THEM!!!

Funny you say that about the dvd, my boss said that at work it was a test purchase. I agree about the IP address being the same and therefore they are trying to use that as a case that they all must be made by my home, i will check the IP address of my router when i get home, without that IP address from EGG card i cant really do anything with the one i get from my router page, but i will put all this in my letter to them.
they are suppose to be helping me!
thanks for your help.

fiddiwebb

"The DVD is a red-herring, the fraudsters didn't want the DVD so wouldn't care where it was delivered, they just wanted to know that the transaction wouldn't fail and that details they have work. Following that they have then gone on to order more stuff. Very often online traders will only ship to the card holders address for the first order - but WILL ship elsewhere for subsequent orders."

The dvd from Woolworths may possibly be a red herring but if online traders will only ship to the card holders address for the first order but will ship elsewhere for subsequent orders that does not explain why no other orders were made with Woolworths and any first orders with Hut and other online traders who the OP has not dealt with before have not been sent to their address also I would have thought recieving an order which you have not made would alert you to something that was going on, why not just order an digital download ie. mp3s so the cardhoder is not aware?

OP, are you sure no one has access to your computer at home, for instance a babysitter?

stolt

fiddiwebb wrote: »

"The DVD is a red-herring, the fraudsters didn't want the DVD so wouldn't care where it was delivered, they just wanted to know that the transaction wouldn't fail and that details they have work. Following that they have then gone on to order more stuff. Very often online traders will only ship to the card holders address for the first order - but WILL ship elsewhere for subsequent orders."

The dvd from Woolworths may possibly be a red herring but if online traders will only ship to the card holders address for the first order but will ship elsewhere for subsequent orders that does not explain why no other orders were made with Woolworths and any first orders with Hut and other online traders who the OP has not dealt with before have not been sent to their address also I would have thought recieving an order which you have not made would alert you to something that was going on, why not just order an digital download ie. mp3s so the cardhoder is not aware?

OP, are you sure no one has access to your computer at home, for instance a babysitter?

Hi definatley nobody has access to the laptop other than my wife and I, to be honest i first thought it was somethign i had one in online competition and then I just assumed an error had been made, i have an account with woolworths but it doesnt show in my history of orders on there so another account must have been created, stupid but i just thought woolworths had made a mistake.

There were bigger transactions of about £400 but they were stopped by the security team but that was only after a day or two of all transactions about £20-30 at places like amazon and another dvd shop I cant remember the name of it but i did check it out online.

aliEnRIK

No disrespect mate, but id be seriously questioning the wife at this stage. Ive known quite a few friends now who never questioned their wife/husband and lived to regret it.

Everything about this case suggests it was done by a family member to me