Would Rather Take the Hit - Advice Pls?

mikey72

Nex0 wrote: »

Well unless im reading this wrong the op has offered a refund but not until the 6th of jan but the dispute was opened on the 23rd of December so the item must of been brought a few days before that at the very least.

Now I dunno about you but if I had to wait that long for a refund regardless of the cost I would also be leaving a big fat neg and 1 stars.

Apologies if I have read it wrong but that's how I read it.

Must have paid on at least the 15th or 16th even if the dispute was raised as soon as possible.
Waiting to the new year with the post strikes backlog and christmas could have been a reasonable request, being told to wait until the RM would consider it for a claim wouldn't have sounded quite as reasonable.

CatValou

Also shocked by the unfriendliness.

It is entirely reasonable, fair and acceptable in most people's minds to ask a buyer to wait a little longer than the seven days allowable by eBay before they can open an item not received thingie - particularly in the run up to Christmas.

The country grinding to something of a halt in the recent extreme weather conditions is also relevant in my opinion.

Personally, I think that anything bought on eBay during the week to ten days before Christmas and during the snowy and icy weather could still be stuck in a backlog somewhere - particularly if it was sent Second Class.

It seems that your buyer is missing the empathy gene and is unable to understand that you have a valid point of view in this as well. Obviously it would not be prudent for any seller to refund after 3 days just because the buyer has a paddy!

I'd have worded it differently OP. I would have asked the buyer to wait a little longer until the post got back to normal after Christmas, and then tried to hang it out a teeny bit longer with talk of snow and bank holidays.

Unfortunately some people are determined to be aggressive and unreasonable.

I'd be like you though OP. I would prefer to take the hit, even if I had to open up a new eBay account and start again rather than take crap from bullies so Kudos to you for standing up for yourself.

PS Recently has an item not arrive from QVC and it took 6 weeks to get a refund. Just sayin...:D

cyberbob

Nex0 wrote: »

Well unless im reading this wrong the op has offered a refund but not until the 6th of jan but the dispute was opened on the 23rd of December so the item must of been brought a few days before that at the very least.

Now I dunno about you but if I had to wait that long for a refund regardless of the cost I would also be leaving a big fat neg and 1 stars.

Apologies if I have read it wrong but that's how I read it.

Exactly and the seller sees nothing wrong in it which I think says a lot about the seller, As soon as sellers start quoting RM claim times its obvious that they are pretty clueless. Nothing !!!!es me off more than sellers who try an abdicate there responsibilities to RM when they are responsible. If the item doesnt arrive in a reasonable time. I think 2 weeks is adequate they should refund no question. Any claim is between them and RM it has nothing to do with the buyer,

I'm sure if the OP had quoted a sensible period for a refund they could have avoided the dispute and the neg that is coming there way. Even if they had had the common sense to reply to the dispute there is a chance they could have retrieved the situation

The problem is Sellers who act in such a stupid way make it worse for the rest of us. They make buyers think that all sellers are out to con them and make them trigger happy regarding disputes

DaveAshton

cmathews wrote: »

I ignored. <snip> I have ignored
<snip>
What I want to do is completely ignore this moron

I'd love to see your communication DSRs. I'd be surprised if you're above 4.

cmathews wrote: »

and I'm off.

Hopefully off ebay as well.

Considering your total lack of respect for your buyers (and considering some of your replies on here, the ebay community in general), ebay would be better off without you. You give sellers a bad name, if every seller was like you (and if it's a new buyer's first purchase, how would they know any different), there'd be no buyers left, they'd be too put off from their first experience to buy anything else.

[Deleted User]

DaveAshton wrote: »

I'd love to see your communication DSRs. I'd be surprised if you're above 4.


Hopefully off ebay as well.

Considering your total lack of respect for your buyers (and considering some of your replies on here, the ebay community in general), ebay would be better off without you. You give sellers a bad name, if every seller was like you (and if it's a new buyer's first purchase, how would they know any different), there'd be no buyers left, they'd be too put off from their first experience to buy anything else.

Actually, each and every one of my DSRs is 4.9.:rotfl:

moneypooh

I was given a neutral at Christmas as an item didn't arrive in 3 days from item being posted. The item was won on Friday (I posted same day) and they left feedback on Tuesday saying item was late, despite being the weekend before Christmas and they paid for 2nd class. Some buyers really don't get it do they? Fortunately with 100% on 3500 feedback it doesn't make any odds to me, just annoying.

GhostWarrior

I would give negative feedback in this situation mainly because it sounds like a refund won't be given until the seller is sure that he can receive compensation for his loss which is through no fault of the buyer. On the other hand, I wouldn't have sent numerous emails demanding a refund so it's hard to say who's in the right as both parties have a valid point.

I think completely ignoring the open dispute might be a mistake but I'm sure you're already aware of this as you asked about the implications of receiving a neg.

emweaver

do you really want to tarnish your 100% feedback over £3.99!??

stone7

What would happen if the OP refunded the impatient buyer much earlier as cybernob suggests (despite the Christmas post, strike backlog & raod chaos caused by weather) only for the item to arrive at the buyers home the very next day after refunding?

By soolin's own stats, only one in a thousand of her items goes astray, but the advice is to assume the OP's item has gone forever and to refund post haste. Statistically this item is not lost...on the balance of probability, it will turn up.

The only thing lacking in this transaction is patience on the buyer's part.

soolin

stone7 wrote: »

What would happen if the OP refunded the impatient buyer much earlier as cybernob suggests (despite the Christmas post, strike backlog & raod chaos caused by weather) only for the item to arrive at the buyers home the very next day after refunding?

By soolin's own stats, only one in a thousand of her items goes astray, but the advice is to assume the OP's item has gone forever and to refund post haste. Statistically this item is not lost...on the balance of probability, it will turn up.

The only thing lacking in this transaction is patience on the buyer's part.

If it turns up and buyer declares it has arrived then they can repay the item. If it doesn't turn up, or indeed the buyer is a bit dishonest and doesn't bother to tell seller that book has turned up then seller is none the wiser and will still get their RM refund.

There has to be a time limit for refunds, an RM claim can't be started until 15 working days and probably won't be paid out until at least another 3 weeks after that, I cannot see any buyer waiting that long, can you?

I would never neg a seller for an item lost in the post, I would however neg them for quoting RM policy at me, which is nothing to do with the buyer, and/or ignoring my contact through paypal.