Tesco misprices discussion area part 6

sandybrag

Hey_Dude wrote:

Dudes,

Meat can sometimes be a tricky one - sometimes CS Staff genuinely can't see the R&R - I once had to talk a fairly bright CS chap through how the SEL and meat sticker were wrong in a step-by-step process - with an emphasis on the price per kg.

But some CS Staff know exactly what the score is and will squirm around and try and not honour the Price Promise.

Personally I tend to only go for meat when there is a big wrongly priced SEL - white or yellow - that is promoting the offer and price per kg - the recent Minute Steak is a good example.

I then advise CS Staff of the mis-price and during my walk to the offending aisle explain how it was the "excellent price on the big shelf sign" that had caught my eye.

I find that this approach causes less problems - but that said I have never had a R&R on meat refused - including the ones with normal SELs - but I have had to really take a firm stand from time-to-time.

Duder

Duder,

Do you still do the R&R?. I ask because I remember reading a few posts back that you had problems with them recognising you or something similar?.

Whats the situation now?

sandybrag

Clasics wrote:

The Tesco I went to at the weekend hadn't taken the Beefsteak £5.99/kg SEL down - however, they HAD turned it round so it couldn't be read. Clever. I also noticed a worrying thing - there were lots of prepacked stuff with NO prices marked on them. Just the SEL to tell you how much the product should be. Seemed to be most of the bacon was like this?? What gives?

I think they are legally obliged to tell you how much you are being charged for the product per lb/kg or whatever. This is something you could take up with the manager, or Head Office anonymously I guess if you wanted.

Hey_Dude

sandybrag wrote:

Duder,

Do you still do the R&R?. I ask because I remember reading a few posts back that you had problems with them recognising you or something similar?.

Whats the situation now?

Hey Dude!

Yes I'm still out there - work and play gets in the way but when I can I go for a trot to Mr Ts.

Well - my local store where I had the PSP dispute - I've kept clear of R&Rs - my profile is too high.

2 other bigger localish stores - had some success there today.

Store number 2 - where I was sort of banned 12 months ago - a R&R today with an apology and a smile.

Store number 3 - where I rarely shop (no price checker) - my ugly mug was remembered by a tall CS lady - she remembered me from a pork dispute - who whispered furiously to her colleague and started making phone calls.

Still - had the R&R without hassle and made a sharp exit.

How you doing?

Duder

spa2k

Hey_Dude wrote:

Hey Dude!

Yes I'm still out there - work and play gets in the way but when I can I go for a trot to Mr Ts.

Well - my local store where I had the PSP dispute - I've kept clear of R&Rs - my profile is too high.

2 other bigger localish stores - had some success there today.

Store number 2 - where I was sort of banned 12 months ago - a R&R today with an apology and a smile.

Store number 3 - where I rarely shop (no price checker) - my ugly mug was remembered by a tall CS lady - she remembered me from a pork dispute - who whispered furiously to her colleague and started making phone calls.

Still - had the R&R without hassle and made a sharp exit.

How you doing?

Duder

Duder, is it your poster that we have blown up to A1 size in all the staff canteens with the slogan "Beware the R&R Fraudster"??? :D:D

spa2k

Clasics wrote:

The Tesco I went to at the weekend hadn't taken the Beefsteak £5.99/kg SEL down - however, they HAD turned it round so it couldn't be read. Clever. I also noticed a worrying thing - there were lots of prepacked stuff with NO prices marked on them. Just the SEL to tell you how much the product should be. Seemed to be most of the bacon was like this?? What gives?

Clasics, if i remember correctly, all the bacon is actually a single weight, ie 250g, 454g etc and not variable weight. Therefore the price on the SEL is what you should be charged at the checkout.

rockpeblar

Next time you're in Tesco's doing your shopping, spare a thought for some of the poor creatures offered for sale by Tesco in China!!

http://www.timesonline.co.uk/article/0,,2095-2069860,00.html

spa2k

rockpeblar wrote:

Next time you're in Tesco's doing your shopping, spare a thought for some of the poor creatures offered for sale by Tesco in China!!

http://www.timesonline.co.uk/article/0,,2095-2069860,00.html

You can imagine the response at the CS desk....

"Well it's not our fault that the turtle swam behind the wrong label"

or

"The toad must have hopped behind the wrong pos...did you check that the number of spots matched the barcode?":D

Clasics

rockpeblar wrote:

Next time you're in Tesco's doing your shopping, spare a thought for some of the poor creatures offered for sale by Tesco in China!!

http://www.timesonline.co.uk/article/0,,2095-2069860,00.html

Will the customers in China be able to claim a L&L on their overcharges??

Hey_Dude

spa2k wrote:

Duder, is it your poster that we have blown up to A1 size in all the staff canteens with the slogan "Beware the R&R Fraudster"??? :D:D

Spa2k Dude - didn't know you were a member of the Gerard Penalty Taking Appreciation Society.......

Nah - I've changed my disguise recently - I now shop wearing a syrup, 3-piece suit and a name badge 'Sir Terry'.

Open all conversations with CS staff -"Hello and what do you do then?"

Duder

Karb

Went to Tesco's for the first time in months today.

All the steak and lemon sole was correctly priced, but I did get two pavlovas, marked on the SEL at 2 for £3 but charged at full price. CS paid up quite happily, once they'd been to check the SEL.

Only problem is when I opened one up to defrost it for tea tonight, the meringue had totally disintegrated. Do you think it'd be too cheeky to write to CS for a refund?