J A Bathrooms

shirlgirl2004

I'd head straight to your credit card company assuming the purchase price is over the required £100. You don't have to return the pump within 7 working days just notify JA of your intent to cancel the contract and return the goods. Of course that doesn't even apply in this case because they sent the wrong goods. Good luck.

Hew_Turn

Thanks, I've spoken to my credit card company and emailed JA to inform them of the suspension of our contract. Apparently I now have to send the wrong pump back then attempt to recoup the postage costs from JA.

God help me...

shirlgirl2004

I didn't return the incorrect item to JA and was still refunded by the CC. I think (but would advise you to check) that as they sent the incorrect item the onus is upon them to arrange collection not for you to return it.

bishop_stoke

Hmm,

All this seems very familiar. Unusually for me, I didn't look them up before ordering my goods and now im paying for that lack of judgment. Will know more by the end of the week when my goods dont turn up again so will post the whole tale then right after tinkering about on the MCOL website.

Hew_Turn

An interesting observation with JA Bathrooms is that, to me at least, they have never apologised, either verbally or in an email, for their mistakes - do they think they would be admitting liability by doing this?

Another thing. In my experience when they do reply to an email the previous thread of the mail - i.e the words I've sent them and any previous correspondence - is never included. So they don't hit the 'Reply' button when it comes to getting back to you, but instead start a brand new mail. Again, do they think that by doing this they can avoid admitting any kind of liability when it comes to legal issues?

As an aside, after failing to get through to them (either via email or telephone) for 4 days to swap the incorrect shower pump I waited 2 weeks for which has now sat in my hallway for 2 weeks, I informed them that the case was now in the hands of my credit card company. They replied 26 minutes later to inform me it will arrive on Thursday.

If that doesn't tell you everything you need to know about JA Bathrooms then nothing will - 4 days of trying to communicate and nothing, but suspend payment and they'll be back to you in minutes. If the correct pump arrives on Thursday I have no doubt it will be followed by a squadron of flying pigs...

shirlgirl2004

Indeed the only time they have commented on this forum was to try and put the blame on me. It wasn't my fault they sent the wrong pump, it wasn't my fault they delivered the bits they delivered late (past the agreed date which I stipulated must be met), it wasn't my fault the shower head they sent broke and they wouldn't replace it. Shall I go on? It was also interseting that they were aware of this thread almost from the outset and yet took months to comment. You can't defend the indefensible though.

Parish

Dear J A Bathrooms Friends

I can’t believe it, every story bar the spamming of trade names on bathroom products is identical to my story. Its funny I have worked in the online arena for years preaching to my wife about using the web as a tool to research items that we wish to purchase.

So it will be no surprise to hear we did not ha ha ha. After spending 2K and having to wait months for delivery and once it did arrive, I signed for the goods that I did not unpack because I had to let my plumber go and wait until he could fit me in. When we did eventually open all the boxes we had the wrong bathroom, not one item was what we had ordered.

I wont bore you all as you have gone through the pain barrier, but because I signed for the bathroom and did not rip open all the boxes at the point of delivery, not that the driver hung around, I am now fighting for a refund, unfortunately my calls, e-mails and registered complaints have fallen upon death ears as was yours.

It seems that the consumer has no rights and the retail business can make up the rules as they go along, that is of course disgusting, not just because it has happen to us and no doubt hundreds more that do not complain, but for the poor person who J A Bathrooms catches in its spider web.

However enough is enough, I am fed up having to make excuses, beg, plead and assume the blame to retail business like J A Bathrooms just so I can get my money back and the fact they did not even admit liability and they make you feel like it is your entire fault.

I read some of the postings in reference to them using company products names, that is trade name infringement and yet they can do nothing about it. This is because the internet law is very grey and 99% of the time this needs to go to a specialist lawyer that ends up costing thousands.

So I sat in my front room, feeling like I have been robbed and abused, because we trusted J A Bathrooms and I was thinking how I can prevent other poor soles suffering the same faith and one of the comments was to use the key word ‘ J A Bathrooms’ so it can get up to the Google rankings for the Money Expert Reviews.

So it got me thinking, I have worked in the online arena since day one, I sold my business of the back of using SEO, SEM and website builds and systems and having had legal experience with the only internet law WIPO, I can confidently say that J A Bathrooms is in for a big shock.

I have am setting up a review site that I will be structuring for SEO (search engine optimisation) having done research on ALL the key words that J A Bathrooms appear under Google and local directories, I am going to build a review web site dedicated to the consumers views of J A Bathrooms and I promise that after giving J A bathrooms website an SEO health check it wont take me long to list higher than them for ALL there search terms in Google.


I will use the ‘description tag’ this is the tag you see when searching and describes the site on Google and it will be, WARNING READ JA BATHROOMS REVIEWS AND SEE WHAT CUSTOMERS SAY

Now here is the icing on the cake, the review website will be
www jabathroom.co uk that is currently being built. So my friends watch this space.
:beer:

bishop_stoke

Well,

further to my last email the goods I ordered actually did arrive eventually. Correct goods too. That said, due to the lateness of their arrival I had to get a plumber in PDQ to alter some pipework so my tiler could finish his job. I sent the infamous 'Joe' a bit of feedback about his companies 'customer service', which Ive pasted below:

Hi,

Just confirming arrival of the RAK Reserva toilet, cistern & seat in good order. A word of advice though - My 'experience' as a customer would have been greatly enhanced, and my patience and understanding retained had the people who deal with customer services been more helpful, emails and calls returned and telephones answered instead of ringing constantly or going straight to answerphone. When one call did actually get answered (Weds 3rd November) all that was said on answering by your employee was "yeah": not very professional at all.

Anyway, we got there in the end but what I saved by buying from you has been spent on a last minute plumber to alter the cold water feed to fit the toilet. Had it arrived when I was told, I could have done it myself. So whilst im happy about the initial price, it ended up being a false economy.

Yours Sincerely

bryan.steiner

I enquired about a Miller of Sweden mirror from JA Bathrooms on 17 November. They telephoned back to say that it was not in stock but that if they ordered that day the mirror would be with them on 19 November and delivered to me on 23 November. Rather foolishly, not having found this thread, I ordered it from them and they took my money from my credit card that day.

It is now the 23 November and I have made countless telephone calls to the company only to receive the BT 1571 message in the main. On the three occasions I have managed to speak with someone to confirm that the mirror will be delivered they have said that a message would be passed to colleagues who deal with follow-ups to orders and they would ring me. The first call was made some 6 hours ago and I still wait.

I have now sent them an email giving them 45 minutes to contact me or I would request my credit card company to activate a 'charge back' on the basis of non-delivery.

Yet another DISSATISFIED customer of JA Bathrooms.

Parish

Dear J A Bathroom Friends

As promised in my last post, I still have nothing, I have heard nothing, I have got nothing, so here is the first instalment of the new ‘J A Bathroom Review Website’ at www jabathroom .co. uk (sorry rightly so, i am not allowed to post a web address, so please type directly into your browser)

I am working around the clock to get the main site live, so please watch this space. cheers
:beer: