Sold iPhone Buyer wants Refund saying its faulty - Advice Please.

angel00079

cyberbob wrote: »

Remember we only hear one side of the story. If we had a post on here from the buyer about a seller who wouldn't refund a faulty iphone everyone would be saying poor buyer and what a horrible seller. All we have is one point of view

I know we only have one point of view. There is the possibly that the OP has posted the messages out of context or made up the replies. Based on the fact that most people have better things to do than make up things for a forum (there are probably a few out there) it would lead me to believe that they have given us a fairly accurate picture.

The buyer seems to have decided they wanted a refund from the beginning, they were not prepared to take the phone to the Apple shop. If the buyer brought the 'faulty' phone from the highstreet I doubt they would have got a refund so easily.

One the whole I think Paypal is fair and better than the old days when buyers got ripped off. I very rarely sell on eBay and am mainly a buyer. That does not stop me thinking that sellers get a raw deal sometimes. I suppose at the end of the day it is the seller's choice to use eBay.

elfen

If I'd bought an iPhone from ebay and it went wrong, then told to go to an Apple shop and I'd probably get a brand new one, I'da done that rather than send it back!

M_Thomson

DirtPoorGuy wrote: »

Sorry my mistake I must have stumbled in to the wrong forum I mistook this for Money Saving Expert not BNP chat.

What relevance is this guys nationality?, are you just one of those idiots that believe 'Johnny foreigners' are crooks by default.

It wouldn't surprise me if the buyer was English born and raised. The standard of grammar and spelling these days is pretty dismal.

cyberbob

angel00079 wrote: »

The buyer seems to have decided they wanted a refund from the beginning, they were not prepared to take the phone to the Apple shop. If the buyer brought the 'faulty' phone from the highstreet I doubt they would have got a refund so easily.\.

If i had bought a faulty phone from ebay and was told to go to the apple shop to check it out I would have refused. Not my problem. They sold faulty goods

Any decent retailer on the high street you would have got a refund or replacement far easier so not sure what shops you go to

M_Thomson

cyberbob wrote: »

If i had bought a faulty phone from ebay and was told to go to the apple shop to check it out I would have refused. Not my problem. They sold faulty goods

Any decent retailer on the high street you would have got a refund or replacement far easier so not sure what shops you go to

Have you actually read this thread? The whole point of it is that this character was trying it on. There was nothing wrong with the iPhone at all.

angel00079

cyberbob wrote: »

If i had bought a faulty phone from ebay and was told to go to the apple shop to check it out I would have refused. Not my problem. They sold faulty goods

Any decent retailer on the high street you would have got a refund or replacement far easier so not sure what shops you go to

It wasn't faulty. If I had the phone I would have gone to the shop. I would then be able to rule out that I was not using it incorrectly and hopefully get a replacement. That would have been better than the buyer going to the trouble of sending it back and being left with no phone.

I doubt a retailer would refund/replace as easily. In my experience (Argos) dealing with a faulty phone is not easy as retailers have been stung in the past with mystery faults just because the buyer has changed their mind. I doubt the retailer would take it back just because a buyer said it was faulty.

Seller did not have any choice but to refund.

mikey72

Haven't seen the op back on saying he has re-sold it yet.

pulliptears

I've been looking for a broken 3g one recently (need parts!)and was amazed to see listings offering "No Service" iphones for sale that will only work out of the UK....
For anyone not familiar with that term "no service" phones are basically IMEI blocked in the UK so are either stolen or reported as lost.

tiamai_d

mikey72 wrote: »

So after all that maybe the phone really does have poor reception, and you just live in a strong signal area?
Bet the buyer is relieved to have got his money back, he's probably thinking he was lucky he wasn't scammed after all.

Funny that, his mates iPhone apparently worked better so can't say it was reception. And the phone works fine. So more like the buyer was a return-it-twit?

mikey72

tiamai_d wrote: »

Funny that, his mates iPhone apparently worked better so can't say it was reception. And the phone works fine. So more like the buyer was a return-it-twit?

Quite funny, his mates iPhone apparently worked better so can't say it was reception. But when you try the phone somewhere else entirely the phone worked ok?
So maybe the phone is marginal on reception.
Waiting on the op's re-sale really.