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BT Connection Charges (merged threads)

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  • deklan99 wrote: »
    I think BT must bear the first £3400 ish cost of installing a line, anything over that the customer pays. http://www.ofcom.org.uk/consult/condocs/uso/statement/ is old but I presume still stands.

    I could understand if we were half way up a mountain in a new build with no services but the old BT line which was in use a year ago is still physically there and our property is an annex to one that has fully functioning phone and Broadband.
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    charlysez wrote: »
    just need to work out why i am being charged to disconnect now
    Breach of the previous contract?
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • utilitybroker
    utilitybroker Posts: 2,207 Forumite
    charlysez wrote: »
    just need to work out why i am being charged to disconnect now

    http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_adp.php?


    "Ceasing your BT line before the end of a 12-month contract means you would still be liable for the remainder of the 12-month line rental charge, or £70, whichever is the lower. "
  • alrhios
    alrhios Posts: 21 Forumite

    Dont know if this will help anyone, but you could try yourcalls.net. If a new circuit needs to be installed the charge will be £106.37 plus VAT.
    I dont know any terms and conditions, so please dont shoot the messenger, but their line rental id £10.25 per month, and all calls for £3.99 per month.

  • :T :T 25/08 Calling Plans - Line Connection Special Offer

    This Notice replaces Notice 21/08
    This Special Offer is available to eligible residential customers between 1st July 2008 and 30th September 2008 (inclusive) who agree to take Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, or Unlimited Anytime Plan for a minimum period of 18 months.
    Customers taking this Special Offer will receive a discount of £95.00Inc. VAT off our current standard new line connection price of £124.99Inc. VAT.
    Calling Plan monthly charges including line rental are:
    Unlimited Weekend Plan £10.50* Inc. VAT Unlimited Evening & Weekend Plan £13.20* Inc. VAT Unlimited Anytime Plan £16.45* Inc. VAT.
    The saving will be shown under the Rental Charges section of your bill, or if you have paper-free billing, this will be shown on your e-bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.
    Customers taking this Special Offer must remain on a Calling Plan for 18 months from the date of purchase.
    Customers ceasing service during the minimum period of the special offer will be asked to pay, as a single payment, a sum which is equal to the total of the standard line rental charges (currently, £11.75inc. VAT per month) left in the 18 month minimum period.
    This special offer is only available to residential customers on:
    Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, Unlimited Anytime Plan BT Working Together (for residential lines) BT Working Together Talk (for residential lines) or BT Pay&Call.
    Service is provided under the Conditions for BT Telephony Services and the additional conditions set out below:
    1. BT Together - Local Calls Option, BT Working Together, BT Working Together Talk, are no longer available for new supply, so existing customers taking this special offer will not be able to return to these packages.
    2. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or chargeable inclusive calls per month if you are billed monthly.
    3. Customers can only apply for this special offer once in any 18 month period.
    4. Customers may upgrade their Calling Plan but they may not downgrade within the minimum period.
    5. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum period.
    6. Customers moving home and retaining an account with BT will take the remaining minimum period with them.
    7. At the end of the minimum period customers will continue to pay their Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum period may do so by contacting BT.
    8. Customers who are still in term with some other residential offers are excluded from this Special Offer.
    9. BT reserves the right to withdraw this Special Offer at any time.
    10. All prices are subject to change.
    * For customers who have paper-free billing (otherwise add £1.25inc. VAT) and pay by direct debit or monthly payment plan and who spend at least £10.49 on rental charges per month Not all of our services are available for paper-free billing.
    If you do not pay by direct debit or monthly payment plan you will be charged a payment processing fee of £1.50per month or £4.50for every three month period by BT Payment Services Limited, a wholly owned subsidiary of BT. This fee is not subject to VAT. This fee will be deducted from any money paid before any payment is allocated against charges for your service. All amounts due which are not paid by direct debit or monthly payment plan will be collected by BT Payments Services Limited.
    British Telecommunications plc
    1st July 2008
  • billsavings
    billsavings Posts: 2,015 Forumite
    Bee786

    You must have missed the seperate sticky http://forums.moneysavingexpert.com/showthread.html?t=878915
    re the £29.99p offer.
  • Bambers
    Bambers Posts: 99 Forumite
    hi all, can someone please advise me,

    i got the keys to my first house today! i intend to have a bt phoneline.
    there is bt phone boxes thoughtout the house, but the line is dead.
    what will i have to pay to be connected? is it the £29.99 or is it free as the line is already installed?

    thanks
  • OldGreyFox
    OldGreyFox Posts: 1,403 Forumite
    Bambers wrote: »
    hi all, can someone please advise me,

    i got the keys to my first house today! i intend to have a bt phoneline.
    there is bt phone boxes thoughtout the house, but the line is dead.
    what will i have to pay to be connected? is it the £29.99 or is it free as the line is already installed?

    thanks

    To get Free Connection the line has to be working.Phone BT up and ask for the £29.99p connection discussed here.

    http://forums.moneysavingexpert.com/showthread.html?t=878915
    Its worth noting the T&C for this offer.
  • What a great post? I've been waiting for this or Virgin media to come along. Glad I don't have to pay that £124.99 which I have been avoiding every since I moved into my new flat.

    Ta:T
  • I managed to pursuade BT to do this installation for £29.99 on the 4th attempt after getting put through to the options team. I was told that I could get broadband at the address where I was having the line as the engineer would need to install brand new lines from the exchange to my property hance the original £125 cost and it was not as simple as flicking a switch at the exchange.

    Had the line reconnected - no new line from the exchange. Called BT to arrange for broadband but they told me they could not provide a service on the line as the speed would have been to low and un-reliable. I asked to cancel and they informed me that I would need to pay for the installation and the remaining 18mnths line rental - although I was only connected for 2 days. In the end (after 5 more phone calls) I managed to get them to cancel for free as I believed I had been miss-sold the product and it was not fit for the purpose I required - which had been explained to the call centre bloke when I arranged the installation.

    If you have the option, use Virgin Media.
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