BT Connection Charges (merged threads)

jhp

raaboo wrote: »

The charges you get depend on work involved - even your phone supplier usually does not know until the charges come through on your invoice!

The charges will be based on the new suppliers price list,not on the work involved.

EG:http://www.madasafish.com/talk/new-line-installation.shtml

https://www.thephone.coop/documents/linerental/residential_line_rental_price_list.pdf

https://www.productsandservices.bt.com/btbusinessOrders/control/termsandconditions?docId=25017&pageTitle=%20New%20line%20connection%20charge

mabing

I had this problem with BT and pointed out that 'legally' they cannot charge me the £101.19 Cancellation charge when I vacated the property before the one year contract expired.

I explained that I knew a new tennant had moved in (within weeks) they could not prove loss of income (other than the several weeks). They have ceased correspondence on the matter, no amounts have been taken from my account and no negative impact has been recorded on my credit history. They were trying to "double-dip" at the same location for the same period of time. This is probably quite widespread and likely not allowed.

keletubbie

Well, success is mine. After skimming through this thread, I rang up BT to try my chances.

Flirted outrageously and got free reconnection for Wednesday. It does seem to be luck of the draw - I tried to order online and they insisted on charging me 125 quid for reconnection...

townleh

I agree that the fee should be paid in a new property but not when the hardware has already been installed in a property ie tenants moved out and the new occupier has to fork out another £125.00!!

mcgsp

I have a dial tone in my new flat which was vacated about a week ago by the previous tenant but BT are insisting that I pay a £125 reconnection fee.

At first BT said (despite the dial tone) there was no line in the flat! Then when I managed with some difficulty to get the previous phone number via the letting agents, who told me it was a BT line, BT mentioned that they did have a record of the number but then said something about it not being a recent BT line. The previous tenants had SKY so that would confirm that there had been a BT line.

After spending nearly two hours (3 calls) phoning BT and getting past all around the BT organisation with different comments from each part I decided to stop for today.

What I would like to know is: what grounds can BT use to justify £125 reconnection when there is a phone with a dial tone in the flat?

jhp

mcgsp wrote: »

The previous tenants had SKY so that would confirm that there had been a BT line.

The fact they had Sky is no guarantee its a BT Line. Sky will provide service if your using an alternative landline supplier.

Have you tried dialling 150 to see what customer services answer.

mcgsp

I started off at 150 on all 3 calls to BT but was passed to various departments!

SKY Talk reckon the flat did not have a phone connected to them.

I thought you had to have a BT line to get connected to Sky. Can you be using something like Talk Talk and be connected to SKY?

JohnnyC_2

Hi,
We recently (last week) moved from Bournemouth to South Wales and wanted to take our phone and Broadband with us. The property we moved into has a BT line but it has not been used for over a year. We have all the details from previous usage as the last occupants were my sister and her husband. We were expecting to pay the £125 re-connection charge and also to expect some reduction of Broadband quality as the property is in the countryside but after BT had sent engineers out as part of the re-connection procedure we were informed that we would have to pay £1600 to reconnect as the old line had been re-allocated and some new poles would need erecting/replacing. The original charge would have been £2600 but as we were existing BT customers it had been reduced to £1600. Needless to say we were shocked and cancelled our accounts.

Is this legal/right? I can only find references to a £125 re-connection charge to cover engineering, even for new builds.

Cheers.

deklan99

I think BT must bear the first £3400 ish cost of installing a line, anything over that the customer pays. http://www.ofcom.org.uk/consult/condocs/uso/statement/ is old but I presume still stands.

charlysez

BT is having a laff at the moment, i have just moved between rented houses, the one i am moving into apparently didnt have a line, that will be £125 connection fee madam. oh and £80 to disconnect from your previous address................WHAT????

thanks to this site i found the £30 connection fee offer, which only took 98mins to organise via several BT departments. engineer arrived ten days later but couldnt fit the line without permission of neighbours to access their gardens.........still waiting.......

just need to work out why i am being charged to disconnect now, any one know of any special offers on that one?