BT Connection Charges (merged threads)

slenderkitten

lol seams a lot of people are picking on home owners what about those who are RENTERS especially from the council which is what i am being faced with. i don't see why a renter should fork out for this, especially those on benefits who are struggling more than most.

People should not forget the ridiculous £4.50 charge for not paying by direct debit. BT make their money very easily and very quickly. especially when you need to have a bt line to get another service such as internet from a none cable company. which is what i have to do i struggle but i am glad i do have internet at the moment.

MissMuppet

slenderkitten wrote: »

lol seams a lot of people are picking on home owners what about those who are RENTERS especially from the council which is what i am being faced with. i don't see why a renter should fork out for this, especially those on benefits who are struggling more than most.

People should not forget the ridiculous £4.50 charge for not paying by direct debit. BT make their money very easily and very quickly. especially when you need to have a bt line to get another service such as internet from a none cable company. which is what i have to do i struggle but i am glad i do have internet at the moment.

Completely agree with this... I am only signing a 6 month tenancy, the landlord could serve me notice after 4 which means I would have paid £125 for what?!! And possibly have to pay it all over again for a new place... :mad:

I still haven't worked out what to do, mobile broadband is rubbish, that's going back this week... I'm now considering getting Sky as someone mentioned they might refund the connection charge... can anyone confirm that?

viz

I rang 0800 800 030 pressed option 1...I confirmed I was talking to the custmoer options team about setting up a new landlilne ( when you call th enumer it bangs on about broadband etc)

the two people i talked to yesterdya and today were fully aware of the 29.99 deal and the 18mth contract commitment at no time did they mention the minimum calls that need to be made...


ps...i can cancel a set up upto 24 hours before connection date- so i presume anyon epaying full price cal pull out and start again ?

Heinz

viz wrote: »

the two people i talked to yesterdya and today were fully aware of the 29.99 deal and the 18mth contract commitment at no time did they mention the minimum calls that need to be made...

Welcome to the MSE forums viz.

Beware, just because it wasn't mentioned doesn't mean the requirement is not one to which you are bound.

2. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or inclusive calls per month if you are billed monthly.

http://www.serviceview.bt.com/list/public/current/Notice08_boo/SNL21-08.pdf

viz

yes heinz I note your concern...I did ask them repeatedly o the phone if there where any other clauses comitments etc re calls to be made and they said no!

but again that doesnt mean they are 'right'!

krishna

Can we still sign up to Primus during this minimum contract period? i.e. use a CPS provider? 10 BT calls per month is not a problem if we use them at weekends.

billsavings

krishna wrote: »

Can we still sign up to Primus during this minimum contract period? i.e. use a CPS provider? 10 BT calls per month is not a problem if we use them at weekends.

Yes you can sign up to Primus or any other CPS Provider as soon as you like.(Takes about 14 working days to set up).

You can also use the likes of www.18185.co.uk as soon as you register with them.

steghayward

MissMuppet wrote: »

Completely agree with this... I am only signing a 6 month tenancy, the landlord could serve me notice after 4 which means I would have paid £125 for what?!! And possibly have to pay it all over again for a new place... :mad:

I still haven't worked out what to do, mobile broadband is rubbish, that's going back this week... I'm now considering getting Sky as someone mentioned they might refund the connection charge... can anyone confirm that?

I phoned Sky yesterday (28/05/08) and they confirmed that they would refund the connection fee (up to £125) as long as you take out a sky deal, alert them to your situation, then connect to BT. I think if you pay for BT first you will struggle to get sky to refund you.

I am moving to a house with an active phone line but BT are still trying to charge £125 for set up as the line is not currently with BT. If this is the case is there an easy way to find out who currently controls the line and can I just take out a contract with them rather than moving the line to BT?

Heinz

steghayward wrote: »

I phoned Sky yesterday (28/05/08) and they confirmed that they would refund the connection fee (up to £125) as long as you take out a sky deal, alert them to your situation, then connect to BT.

Beware though - don't then hand over your line rental to Sky because that will involve you breaching your 12 month contract with BT and incurring a £70 fee for doing so.

steghayward

Heinz wrote: »

Beware though - don't then hand over your line rental to Sky because that will involve you breaching your 12 month contract with BT and incurring a £70 fee for doing so.

From what I understand, if you want sky phone package you have to keep paying BT line rental anyway. As such I dont see that you would be terminating the contract early. I might be wrong.