BT Connection Charges (merged threads)

Heinz

pappadruid wrote: »

Anyone seen this in T & C's?).

Yes - see below:

BT Price List
Notices 2009

06/09 Calling Plans - Line Connection Special Offer

This Special Offer is available between 1st April 2009 and 30th June 2009 (inclusive) to eligible residential customers agreeing to an 18 month contract on a new line with the Unlimited Weekend Plan, the Unlimited Evening & Weekend Plan or the Unlimited Anytime Plan.
Customers will not be charged the current standard new line connection price of £122.50Inc. VAT.
Calling Plan monthly charges, including line rental, associated with this offer are:
Unlimited Weekend Plan £11.25* Inc. VAT
Unlimited Evening & Weekend Plan £14.20* Inc. VAT
Unlimited Anytime Plan £17.20* Inc. VAT
* These charges apply if paying by Direct Debit or monthly payment plan and the customer elects for paper-free billing. Otherwise add £1.50per month for payment processing fee levied by BT Payment Services Limited, a BT Group company, plus £1.25(Incl. VAT) without paper-free billing discount.
Discounts will be by bill credit and will be shown on your bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.
Customers must remain on their chosen Calling Plan for 18 months from the date of purchase, and must make at least 30 chargeable or inclusive calls during every three month period, or 10 chargeable calls or inclusive calls per month if you are billed monthly.
If the customer decides to end the contract within the 18 month minimum term, they will incur a single charge of £7.50(on the Unlimited Weekend and Unlimited Evening & Weekend plans) or £8.00(on the Unlimited Anytime plan) for each month left of the minimum term.
Customers taking this offer would be subject to the following conditions:
1. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or inclusive calls per month if you are billed monthly.
2. Customers can only apply for this special offer once in any 18 month period.
3. Customers may upgrade their Calling Plan but they may not downgrade within the minimum term
4. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum term.
5. Customers moving home and retaining an account with BT can take the remaining minimum term of their chosen calling plan with them.
6. At the end of the minimum term customers will continue to pay the standard Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum term may do so by contacting BT.
7. Customers who are still in term with some other residential offers are excluded from this Special Offer.
8. BT reserves the right to withdraw this Special Offer at any time.
9. All prices are subject to change.
British Telecommunications plc
1 April 2009

nembot

Please excuse me as I haven't read the entire thread, but as a new subscriber to BT's services (using the term services loosely here) browsing the forum and I found i'm not the only person they've tried this on with.

Moved into a bungalow which had a BT line with dialtone, but they still charged me the connection fee.

I was naturally furious and spoke to one of the agents on the billing line who just repeated the same thing that this charge is compulsory for the work done to connect me. After five minutes of getting nowhere, I asked to speak to his manager as I did not feel his explanation was satisfactory.

Explained to his manager that if the phone had a dialtone, it was physically connected to the exchange and the only setup required would be the actual account's which would take literally seconds. The £122 charge in no way justifies the work performed and as such I demand the money is credited to my account - 5 minutes on hold and he then agreed the money should be credited back (yay!).

If you have been in this situation, with dialtone before connection I would be tempted to give them a call and demand the fee is refunded. Just ask for the manager (and his managers contact details) if they try and fob you off.

Pretty scandalous that BT have got away with this with so many people, so don't be shy, ring them and get back what is rightfully yours!

Good luck

MikeBlackman

Hi Heinz,

With regards to...

BT Price List
Notices 2009

06/09 Calling Plans - Line Connection Special Offer

This Special Offer is available between 1st April 2009 and 30th June 2009 (inclusive) to eligible residential customers agreeing to an 18 month contract on a new line with the Unlimited Weekend Plan, the Unlimited Evening & Weekend Plan or the Unlimited Anytime Plan.
Customers will not be charged the current standard new line connection price of £122.50Inc. VAT.
Calling Plan monthly charges, including line rental, associated with this offer are:
Unlimited Weekend Plan £11.25* Inc. VAT
Unlimited Evening & Weekend Plan £14.20* Inc. VAT
Unlimited Anytime Plan £17.20* Inc. VAT
* These charges apply if paying by Direct Debit or monthly payment plan and the customer elects for paper-free billing. Otherwise add £1.50per month for payment processing fee levied by BT Payment Services Limited, a BT Group company, plus £1.25(Incl. VAT) without paper-free billing discount.
Discounts will be by bill credit and will be shown on your bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.
Customers must remain on their chosen Calling Plan for 18 months from the date of purchase, and must make at least 30 chargeable or inclusive calls during every three month period, or 10 chargeable calls or inclusive calls per month if you are billed monthly.
If the customer decides to end the contract within the 18 month minimum term, they will incur a single charge of £7.50(on the Unlimited Weekend and Unlimited Evening & Weekend plans) or £8.00(on the Unlimited Anytime plan) for each month left of the minimum term.
Customers taking this offer would be subject to the following conditions:
1. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or inclusive calls per month if you are billed monthly.
2. Customers can only apply for this special offer once in any 18 month period.
3. Customers may upgrade their Calling Plan but they may not downgrade within the minimum term
4. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum term.
5. Customers moving home and retaining an account with BT can take the remaining minimum term of their chosen calling plan with them.
6. At the end of the minimum term customers will continue to pay the standard Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum term may do so by contacting BT.
7. Customers who are still in term with some other residential offers are excluded from this Special Offer.
8. BT reserves the right to withdraw this Special Offer at any time.
9. All prices are subject to change.
British Telecommunications plc
1 April 2009

Do you have a link to this on the BT website, i can't find it anywhere...

EDIT. I mean from an ordering perspective not a T's & C's one.

espresso

MikeBlackman wrote: »

Hi Heinz,

With regards to...



Do you have a link to this on the BT website, i can't find it anywhere...

EDIT. I mean from an ordering perspective not a T's & C's one.

You have to ask for this specific offer, not on website.

Heinz

MikeBlackman wrote: »

Hi Heinz,

Do you have a link to this on the BT website, i can't find it anywhere...

EDIT. I mean from an ordering perspective not a T's & C's one.

As espresso says, it's not on their website but it is a published Offer/Notice - see HERE.

pinkytots

My husband is moving into rented accommodation near his work that has no phone line and would need broadband. I came across the free sky+box offer and am wondering whether it is best to

a) go for the Free sky+ offer and pay them to connect the phone line (£25) and pay the line rental (£10) as well as whatever TV bundle cost and get broadband and free evening and weekend phone calls

b) Get BT to connect the phone line (free if you take out their phone package for £11.25) and add the TV bundle cost with Sky. I'm unsure as to whether you can do this.

C) or is the alternative to pay BT the £122 and then Sky the bundle cost.

I know there are connection charges for Sky as well, but basically just wanting the Sky+ box, broadband and phone on best possible deal.

Can anyone help?

Naykon

is it possible to just pay the £125 to get the line back up and running and then have nothing else to do with BT?

I'm thinking of getting the line installed then going with Tiscali (Broadband inc. line rental) But I don't want to enter into any BT contracts

utilitybroker

Naykon wrote: »

is it possible to just pay the £125 to get the line back up and running and then have nothing else to do with BT?

I'm thinking of getting the line installed then going with Tiscali (Broadband inc. line rental) But I don't want to enter into any BT contracts

No if you take a BT Phone Line you have to sign up for a 12/18 month contract.

Other companies can fit/reconnect lines themselves. If your sure you want to move to Tiscali :eek:, ask them to connect a line.

baldude

Naykon wrote: »

is it possible to just pay the £125 to get the line back up and running and then have nothing else to do with BT?

I'm thinking of getting the line installed then going with Tiscali (Broadband inc. line rental) But I don't want to enter into any BT contracts

If you want to go through Tiscali, then ask Tiscali to connect you why you need BT???
Contrary to BT's 122 pounds installation charge, Tiscali's line installation charge will only be 30 quids, plus if you go through QUIDCO you will also get 35 - 45 pounds cashback which pays up your installation charge of 30.

WhoKilledBambi?

That £30 is just for the dubious privilege of signing up with Tiscali. "A £30 set up fee applies for BT active lines. For non BT or inactive phone lines a £99 line activation fee will apply." - http://www.tiscali.co.uk/products/talk/?code=ZZ-NL-11EE&srccode=COD_592