BT Connection Charges (merged threads)

joel10873

just thinking about my last post and wondering if they said £107 + vat which would be the same as BT??

utilitybroker

joel10873 wrote: »

just thinking about my last post and wondering if they said £107 + vat which would be the same as BT??

Its £107.66 inclusive of vat to be precise.;)

http://www.postoffice.co.uk/portal/po/content1?catId=19300217&mediaId=87900748

PO Homephone/Broadband is provided by BT Wholesale.

FannyHill

Does a renewable 12 month contract mean that after 12 months you have to renew for a further 12 months or can you cancel any month after the 12 months are up ?

If it's the former why would you want to tie yourself into renewing in 12 month blocks ?

Ypaymore

FannyHill wrote: »

Does a renewable 12 month contract mean that after 12 months you have to renew for a further 12 months or can you cancel any month after the 12 months are up ?

If it's the former why would you want to tie yourself into renewing in 12 month blocks ?

After 12 months, your contract will be automatically renewed for another 12 month minimum renewable period unless you tell them otherwise. They say they will write to remind you when your contract is nearing the end of a renewable period.

Why go for it because its cheaper.;)

TWR88

I have just had an extremely bad experience with BT. Despite there being a BT landline, with a dialtone, and a 17070 check has given me the number of the line (although I cannot dial in or out) BT still want to charge me £125 for reconnection.

Their system shows no active line in the property, I spoke to the sales persons manager who told me the line is not connected to the exchange. It obviously is otherwise I wouldnt have been able to do a line check. After I did the 17070 check when he was on the phone he went away and then said the number it gave me is a business number and therefore he would still have to charge me to connect it to a residential service.

This is absolutely disgusting as there is an active line there, they just need to assign a new number to it.

I asked to escalate it from the manager but I then got cut off, wether this was intentional or not I dont know. What do I do next?! They seem to trust only their database saying no active line despite me being in the property with a phone and a dial tone.

The property will be vacant for the first 3 months so I cannot make the 10 monthly calls required for the free reconnection offer.

utilitybroker

TWR88

This what BT actually say.

"Connecting a new BT line costs £122.50 (incl. VAT). This charge only applies in some cases, but before we can confirm this we need to check your property. Most of our new customers find they don't need to pay this charge.
If your home has had a telephone service from BT in the recent past, and the wiring and socket is undamaged and the line still has dialling tone, it's likely you won't need to pay this charge. But where there's no suitable BT line available in your property, no dialling tone on the line, or if you have been disconnected for non-payment in the past, the standard connection charge will apply.
Please note that some properties, for example new property developments, may have a white BT socket installed that hasn't been connected (ie no dialling tone). In this case the standard connection charge will still apply.
The connection charge covers engineering work in your exchange or your property in order to connect the line and is subject to survey.
If you order a new line online, we'll let you know if the connection charge applies once we've checked your property and before we complete your order.If the charge does apply it will be added to your first BT bill."

All that gotta do is transfer it from Biz to Res. Their would not normally be a connection charge as nowt needs connecting.

TWR88

Yes thats as I expected. But what should I do next considering BT are refusing to progress with the order? Hopefully the BT representative will see this post.

WhoKilledBambi?

TWR88 wrote: »

.......and a 17070 check has given me the number of the line (although I cannot dial in or out) BT still want to charge me £125 for reconnection.

Make sure the 17070 check also gives other options, not just the CLI (number) otherwise it's not a BT line and there may well be an activation charge.

PEARL

I passed on the info re free installation to a friend who had allready booked to get their line installed. They phoned and requested the free installation and will now get the installation free of charge saving £122

TWR88

WhoKilledBambi? wrote: »

Make sure the 17070 check also gives other options, not just the CLI (number) otherwise it's not a BT line and there may well be an activation charge.

Yes it did give other options so is BT.