BT Connection Charges (merged threads)

BT_company_representative

Hi LuBo

If you use another supplier for calls your 18 month commitment will remain in place. You must make at least 30 chargeable or inclusive calls within a three month period, or 10 chargeable or inclusive calls per month, if you are billed monthly through the BT network.

Hope this helps.
Linda BT Support

LuBo

BT_company_representative wrote: »

Hi LuBo

If you use another supplier for calls your 18 month commitment will remain in place. You must make at least 30 chargeable or inclusive calls within a three month period, or 10 chargeable or inclusive calls per month, if you are billed monthly through the BT network.

Hope this helps.
Linda BT Support

Can you clarify whether that is in EVERY 3 month period or just A 3 month period.
Also will 18185 calls suffice?

Lubo

Heinz

It's every three months.

Calls via 18185 do not count (18185 charge you for them, not BT).

LuBo

Heinz wrote: »

It's every three months.

Calls via 18185 do not count (18185 charge you for them, not BT).

Oops, I of course meant 1280. That way I can use Virgin for my calls.

Lubo

Heinz

LuBo wrote: »

Oops, I of course meant 1280. That way I can use Virgin for my calls.

IIRC, Virgin (non-cable - i.e. CPS) have changed to WCLI - so the 1280 prefix no longer works.

LuBo

Heinz wrote: »

IIRC, Virgin (non-cable - i.e. CPS) have changed to WCLI - so the 1280 prefix no longer works.

I have found this on the Virgin Media site.

What happens to any existing BT services (e.g. 1471 and 1571) that I have already set up on my line and what will be billed by BT?

The following BT services will operate alongside Virgin Talk: 141, 1471, BT Call Minder (1571), Plus and Premier, BT Ring Back when Free, Home Highway, BT Call Forwarding, BT Call Diversion Call Waiting, Call Sign, Caller Display, Reminder Call, Three-way Calling.
The following will be billed by BT as normal: Your standard quarterly line rental and any calls made by dialling 1280 before making your calls.

Lubo

Heinz

If they've changed to WCLI, they've obviously forgotten to update that last part.

rjp_2

I'm pleased to see that there is a free connection offer! I'm moving to a new build, and I'm completely out of contract with BT on both broadband and line rental, so I thought I might be able to get a deal.

I thought perhaps:

1) Free connection + a cheaper deal for renewing my contract with BT as broadband provider, or
2) Free connection + cancel BT broadband anyway so that I can get cheaper broadband elsewhere

Think I can get some kind of deal like this? Anyone tried?

Heinz

rjp wrote: »

Think I can get some kind of deal like this? Anyone tried?

Not at the same time as moving but I did manage to negotiate half price BT Total Broadband Option 1 a few weeks ago by asking whether I was out of contract and suggesting that the Talk Talk offering (TT had recently LLU'd my exchange) was looking attractive.

After about 5 minutes I was offered BB for about £7.50/month (12 month contract) and £2/month off line rental.

rjp_2

Heinz wrote: »

...I did manage to negotiate half price BT Total Broadband Option 1 a few weeks ago by asking whether I was out of contract and suggesting that the Talk Talk offering (TT had recently LLU'd my exchange) was looking attractive.

That's useful to know...

I just went to look at whether TalkTalk is available in my area. There's no number at the new address so I couldn't check online, but it turns out that they offer a connection charge of £59.99 at the same time as getting a broadband package. Then there are free installation offers with some Virgin packages and only a £30 connection charge normally.

So I've got two alternatives to threaten leaving BT with, if they don't like offering cheaper broadband with the free connection :cool: