BT Connection Charges (merged threads)

keep_calm_and_carry_on

Anyone know if there are any magic codes to give BT to get a discounted reconnection? They're trying to charge me £122 and naturally, I'd rather not pay it! I got through to someone who said there may be some offers in 'the future' but wouldn't specify further. GRRRR!!!

System

Try and negotiate an 18 month contract with them or simply say ask if they are offering the 29.99 reconnection offer. Look at some recent posts ^^^^^^ for more info

Paul.S_5

Be careful anyone who agrees for BT to add the connection fee to their monthly direct debit!!

When I was told this would happen, what some div in BT managed to do was switch my account to Quaterly, with the install charge to be taken at the next payment.

I'd just moved house and rather stupidly didnt't realise that BT were not taking payments, next thing I get a letter saying that the next bill would be over £200. So I rang them up and pointed out it was their fault and that I couldn't afford that much going out of my account, so they said no problem, it'll cost £44 a month until its cleared instead, which I was fine with.

What happened the next week? They take £200 out of my account!

keep_calm_and_carry_on

To make BT give me the £30 reconnection charge you have to ask specifically for it and claim you are moving from virgin....

They tie you in to an 18 month contract at £11.50 a month. You have to pay £2.64 extra for the free weekend and evening calls package.

Hope this helps!

TomsMom

keep_calm_and_carry_on wrote: »

You have to pay £2.64 extra for the free weekend and evening calls package.

Hope this helps!

According to their website this package is £0 LINK HERE.

We got the weekend package for £0 with an 18 month contract when we reconnected for £29.95 - didn't know about the evening/weekend one at the time, just asked for the cheapest and they didn't mention the E/W one.

Sponge

I signed up to the anytime package and as I was also getting the special offer of £30 installation (with 18 month contract) they wouldn't give me the special offer price of £4.85 pm (as on that web page). It's their 'normal' price of £5.82.

I'm now having second thoughts about the unlimited plan and may drop it to the (hopefully) free evenings and weekends.

Heinz

Sponge wrote: »

I signed up to the anytime package and as I was also getting the special offer of £30 installation (with 18 month contract) they wouldn't give me the special offer price of £4.85 pm (as on that web page). It's their 'normal' price of £5.82.

I'm now having second thoughts about the unlimited plan and may drop it to the (hopefully) free evenings and weekends.

I don't think you can downgrade while you're still in the contract.

Sponge

Has the contract actually started though? I have until 24 hours before installation date to cancel it and surely any contract doesn't officially start until the day they provide the service? In my case, the 5th of March.

Is it true that the free 0845 and 0870 calls are only during the same time as whatever plan you're on. So, if eve & w/e, then during that time and not the middle of a weekday? So if I want free calls to those numbers during the week, I need to go on the anytime plan?

Not to worry. Found it:

If you're on the Unlimited Weekend Plan, these calls will be free at the weekends, if you're on the Unlimited Evening and Weekend Plan, they're free evenings and weekends and if you're on the Unlimited Anytime Plan, they're free 24/7.

Pyjamarama

Can anyone help, is the £30 reconnection offer still on; if so could someone post a link or give a Tel. number. :beer: Cheers in advance.

Sponge

Just call BT and ask for the £30 installation. You should get it no problem. No special code or phone number required. At least, that's how it worked for me.

BT

Telephone number
0800 800 150
Opening hours
Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 9am to 6pm

Calls to 0800 numbers are free from a BT line. If you need to call us from abroad, you can reach us on +44 179 359 0308; the cost of the call will depend on which country you are calling from