Orange Itemised Billing - £1.50 (merged threads)

MarkyMark_2

reehsetin wrote:

as far as we've been told also it doesnt affect people on the old plans untill they upgrade then when they upgrade they are signing into the new conditions

Im not sure about that cos since april this year i havent recieved a paper bill from orange and my contract was taken out last year (oct)

Agent47

Can you get this on PAYG as well or just contract?

fiish

Isn't the summary page the one showing the amount of minutes and texts used? Or are they just going to give the first page (showing the total only) from now on?

virgo17

reehsetin wrote:

as far as we've been told also it doesnt affect people on the old plans untill they upgrade then when they upgrade they are signing into the new conditions

We have just received this notification on two contracts that have been running for two years.

This is the last straw. Time to leave this pathetic company.

V.

mumpy!

Yes, you got it - check the bottom of your June bill for the info

mumpy!

no sure about this one, sorry.

reehsetin

MarkyMark wrote:

Im not sure about that cos since april this year i havent recieved a paper bill from orange and my contract was taken out last year (oct)

thats what we've been told, on upgrade sheets it gives the new t+cs for people to sign into :S hmmm thats a bit crap

k750man

I've just phoned orange and like many people I was hoping to cancel my contract early due to this unsolicited change to the t+c's of my contract. I didn't press them too much but was told that this change will apply to all contract customers (old and new), therefore I cancelled the intemised billing just now and won't be charged for it next month. Like many of you I'm p***ed off with orange in many ways and this is just the latest in a long line of disappointments and cons from them. Roll on the next six months until my contract expires.:(

MyUserNamesTaken

To cancel the itemised billing, just text the word BILL to 2018, or call Orange Customer Services on 150 from your phone within the next 10 days.

cepheus

Yes I have just received this, there does not seem to be an obvious option to obtain the free bill on the 150 menu (or at least a confusing one with different terms such as statement) or a chance to speak to an operator, so I just typed a text with the word BILL to 2018 and got back a confirmation.

It's a dirty trick though, they know most people won't be bothered to battle through the menu or text, it should be illegal to change anything by default.