mobiles.co.uk's terrible service - where do I stand?

Mobiles.co.uk_company_representative

delosfive wrote: »

So Ben, if you want these 'nay sayers' to be quiet and stay out of it - perhaps a more pragmatic and productive process could be engaged, beginning with your responding to emails.

Whilst I admire your optimism I do not share it. I could cure the sick and raise the dead and 2 or 3 users would still claim I was doing it wrong, or for nefarious reasons.

I have replied to your email,

Regards

Quentin

delosfive wrote: »

So Ben, if you want these 'nay sayers' to be quiet and stay out of it - perhaps a more pragmatic and productive process could be engaged, beginning with your responding to emails.

Give up on emails - you need to get all this down in hard copy in case the matter escalates, and you need !!!!!! of your actions.

Write to them regarding your cancellation, stating the calendar of events so far and request their confirmation they will take the action you want and send it to them by recorded delivery.

Silk

Mobiles.co.uk_company_representative wrote: »

Silk,

Personally identifying people is against the forum rules, please edit your post so I do not have to bother an MSE moderator (again).

Ah yes sorry Ben I forgot you don't like to use your name on here do you, although it's not surprising realy is it
So you will no doubt be releived to see I have edited the post for you.

Originally Posted by Mobiles.co.uk company representative
Interpreting my (relatively meaningless) job title is fun for you I'm sure, but I'm beginning to become concerned about just how obsessed you are with me and us. You weren't even a customer of ours, your partner was, as I understand it.

I'm surprised how selective your memory can be considering the occasions when you couldn't remember who I was or what it was about and yes it was my partner you are correct however if you also remember it was passed over to me to deal with because the company was not responding to her
As for being obsessed you could be right although I will admit to having a strong vested interest in your company at the moment.
As for yourself it is my intention to clear the smoke and remove the mirrors from you posts because it's in the interests of fellow members on here to realise the pitfalls of falling into the traps that we and others on here have done in the past.

Originally Posted by Mobiles.co.uk company representative
If you think I'm here for damage limitation and nothing else then you have the wrong end of the stick. I'm here to spot problems with the company, help anyone affected and prevent future re-occurence. My actions do nothing but confirm this.

It's obvious that it's damage limitation by your presence and posts here and elsewhere on the WWW it's not a case of thinking it because your posts and actions just enhance the fact.
The facts speak for themselves I'm afraid Ben and the sooner you realise that the better

Silk

Mobiles.co.uk_company_representative wrote: »

Whilst I admire your optimism I do not share it. I could cure the sick and raise the dead and 2 or 3 users would still claim I was doing it wrong, or for nefarious reasons

I don't share it either Ben !
You have been given many many chances to solve problems on this forum and 99% of the time you have failed to do so.
The thread where I became involved with your company and you specificaly is testament to that
http://forums.moneysavingexpert.com/showthread.html?t=1848579

(It's a very long and probably boring thread to most people)
It is well documented example of your company with your broken promises,excuses, lies and inability to solve problems.

Silk

Quentin wrote: »

Give up on emails - you need to get all this down in hard copy in case the matter escalates, and you need !!!!!! of your actions.

Write to them regarding your cancellation, stating the calendar of events so far and request their confirmation they will take the action you want and send it to them by recorded delivery.

Good point Quentin,
When the fiasco happened to me I had faxed hard copy details of my cancellation to O2.
Ben kept promising that the contract had been cancelled but they never did ...later on when I received the bill from O2 because mobiles.co.uk had not cancelled I was able to refer them to the Fax and the account was cleared within 2 minutes of contacting O2 and confirmation received in writing from O2 within a couple of days.
I was very impressed by O2's help in this matter

Quentin

Mobiles.co.uk_company_representative wrote: »

Personally identifying people is against the forum rules....

This enforcement of the site rules would be fine, were it not for this so called company rep's scant regard for the forum rules on etiquette.

He was happy to call me a "liar", (though never responded to my polite requests to substantiate such an outrageous statement), dealt out false accusations of rudeness at me, and posted derogatory (and unneccessarily inflammatory) comments about me (and another poster):

Originally Posted by Mobiles.co.uk company representative
Trust me, I've met more knowledgeable potatoes

But I suppose we do at least get an insight into the standards set by the company for how they are to be perceived by both customers/prospective customers visiting these threads.

Mobiles.co.uk_company_representative

Silk wrote: »

Ah yes sorry Ben I forgot you don't like to use your name on here do you, although it's not surprising realy is it
So you will no doubt be releived to see I have edited the post for you.

If you want to abuse MSE's hospitality to pursue your vendetta then go for it, but I'd rather respect the rules.

Is there a single post I can make that you won't try to use to abuse me? Can you see how actually you're nothing more than an obstacle to those who would like or need my help? This is a recurring theme from OPs who are simply looking for answers, including this one. Maybe you should consider finding a new hobby?

Regards,

Silk

Mobiles.co.uk_company_representative wrote: »

If you want to abuse MSE's hospitality to pursue your vendetta then go for it, but I'd rather respect the rules.

I can never understand why you don't want to put your name to anything Ben other than embarresment of course.
The information is freely available on the net as I have shown and whilst you may wish to carry on hiding and not putting your name to anything on here the situation will continue.

Originally Posted by Mobiles.co.uk company representative
Is there a single post I can make that you won't try to use to abuse me? Can you see how actually you're nothing more than an obstacle to those who would like or need my help? This is a recurring theme from OPs who are simply looking for answers, including this one. Maybe you should consider finding a new hobby?

You seem to miss the point of my posts because they are intended to point out to other members who do not know the track record of you and your company.
All I do is give people the facts and show them the posts you make ! the rest is down to you.
The situation is one that you and your company have brought on yourselves by your attitude and lack of ability so it would seem as long as that continues the situation is not going to improve.
I've seen your posts on other forums about you complaining about MSE members and passing the blame onto others yet again.
Trying to pass the blame for your lack of ability doesn't wash on here I'm afraid. It's results that count as far as a Company Rep goes which is what at the end of the day earns them respect and praise.

Quentin

Silk wrote: »

I've seen your posts on other forums about you complaining about MSE members and passing the blame onto others yet again.

Which other forums does he visit? Maybe their members would benefit from hearing some things and getting some links to get a more balanced view!

Silk

Quentin wrote: »

Which other forums does he visit? Maybe their members would benefit from hearing some things and getting some links to get a more balanced view!

Hi Quentin,
Quite a few HDUK AV Overclockers etc etc when I get some more time I will post a few links but this one would be an example of the type of thing I was talking about .....http://forums.overclockers.co.uk/showthread.php?p=14985790