mobiles.co.uk's terrible service - where do I stand?

LeeSouthEast

Ah yes, it could well have referred to that... I stand partially clarified.

delosfive

Well, given the failure to adhere to previous requests, acknowledgements and attempts at reasonable contact, you could be forgiven.

delosfive

To Mobiles.co.uk company representative :

You're welcome to message me privately. I have attempted to contact you, however it seems your signature is blocked and I am unable to write to you off-forum.

Thanks.

Silk

delosfive wrote: »

I have contacted the service provider for this package to illustrate the absolutely terrible service you offer and the ludicrous promotion of 'Best mobile seller 2008' (or whatever it is) as a) it's out of date and b) my experience is otherwise.

Hi Delosfive,
You are correct it is out of date and one of the claims to fame that Ben keeps banging on about :rolleyes:
It's rather worthless however when you look at the winners and the relationship to winning an award and sponsoring the evening or purchasing tables for the evening :eek: £4k and £6k for a table for 10 :rotfl:
http://mobilenewsawards.net-genie.co.uk/General/7163/table_prices_and_floor_plan.html

Originally Posted by delosfive
In the interests of fairness & clarity, I think the 'too late to cancel' was more referring to 'cancel the despatch/delivery' and not the contract, as that's not referred to explicitly.

I think thats very generous of you to give them the benefit of doubt, however as Ben has pointed out in his post it would have been quite easy to contact the courier straight away and recall the item etc before it was delivered means they were trying to lead you to believe it was too late to cancel
It is standard practise by them to make it as difficult as possible to cancel an order which is why unlike most firms they don't include returns instructions with the delivery and make you spend hours trying to get instructions on the phone etc etc.

Originally Posted by delosfive
To Mobiles.co.uk company representative :
You're welcome to message me privately. I have attempted to contact you, however it seems your signature is blocked and I am unable to write to you off-forum.
Thanks.

Yeah it's strange isn't it although whenever he got a PM it was hit and miss as to whether he would reply and then we would get excuses such as he deleted them or thought he had replied or lost his cig packet he wrote it down on :rotfl:
The same applied to emails so it was a waste of time
Theres lots of history on lots of threads but heres a few if you haven't read them yet .....
http://forums.moneysavingexpert.com/showthread.html?t=1881471
http://forums.moneysavingexpert.com/showthread.html?t=1948587
http://forums.moneysavingexpert.com/showthread.html?t=1946585
http://forums.moneysavingexpert.com/showthread.html?t=1952517
http://forums.moneysavingexpert.com/showthread.html?t=1955799
http://forums.moneysavingexpert.com/showthread.html?t=1911469

delosfive

Best I just decline delivery when it's attempted then, I guess.

I wish they'd just bothered to answer the number they provided, or the emails they recommended I write on, or perhaps even the 'tickets' raised when I wrote independently, which remain ignored.

This 'after the horse has bolted' attempts to publicly resolve matters as a PR move, whilst at least is something, really isn't winning me over too greatly. It's a shame. I really do my best to give every business a fighting chance to win it back.

mobilejunkie

I managed to get responses to my various problems with them. Usually the answers consisted of "we appologise for our mistake but tough luck!". Silk and the others are correct - forget the rep and deal with things yourself. It's quicker and truer and much more effective.

delosfive

Well if the 'Company Rep' has any standard return information he'd like to post here, I'm sure it would extinguish all doubt and suspicion as to their motives. A return address, method of return, etc. surely would be beneficial to all parties both now and for future.

Fire away...

Mobiles.co.uk_company_representative

Returns go to our Wednesbury warehouse, and can only be accepted (usually) if accompanied by a valid Returns Number. To obtain one please use our Returns request form, located on our website at /contact-returns-team.html

Have you refused delivery or do you have the phone?

Regards,

Proc

So basically send it in an envelope addressed "Wednesbury Warehouse" with a valid returns number (which is just ridiculous - surely the fact that you're receiving the handset suggests that customer has intent to cancel?) and this process "usually" works.

Useful.

Silk

Mobiles.co.uk_company_representative wrote: »

Returns go to our Wednesbury warehouse, and can only be accepted (usually) if accompanied by a valid Returns Number. To obtain one please use our Returns request form, located on our website at /contact-returns-team.html

Absolute load of rubbish as usual Ben !!!
You do not need a returns number to send something back, the returns number is purely for your own internal system.