HP Photosmart Printer £19.99 *Out of stock*

aliasojo

See your point Fearless...but the threat of bad publicity is always a useful one in your armoury.

If the bad publicity hand is already played at the start though, then Index have nothing to lose.

What would be the point in them considering trying to satisy the customer if the customer has already vented his spleen?

The object of pr is to satisfy before it gets to that stage so that the bad publicity is avoided. :-/

Of course if they continue to take the same stance and refuse to consider supplying the/a printer, then I shall be first with the bad review!

Give things a chance first though?

Sarfaraz

That is a fair point - agreed - Hold fire gang and let's be canny and savvy about this one...

I'm sure that there must be a few people at Index reading this post - so this message is just for you...

Blow the whistle on this whole sordid affair! Go on to Watchdog, they'll protect your identity and give you a squeaky voice so no one will know who you are and you can be the 'Champion of the People'!  ;D

... Methinks I am getting too caught up in this frenzy! :-)

aliasojo

Fool! :-* ;D

whoop-dee-doo

See your point Fearless...but the threat of bad publicity is always a useful one in your armoury.

If the bad publicity hand is already played at the start though, then Index have nothing to lose.

What would be the point in them considering trying to satisy the customer if the customer has already vented his spleen?

The object of pr is to satisfy before it gets to that stage so that the bad publicity is avoided. :-/

Of course if they continue to take the same stance and refuse to consider supplying the/a printer, then I shall be first with the bad review!

Give things a chance first though?

Exactly my thoughts, it's should be a waiting game for the mo.

It is all stacked up well in our favour, what's the panic? Index will despise us soon if we get malicious and any chance of goodwill may vanish

almond

had just spoke to my visa company - told them index have taken money from my account for something i haven't ordered,they have frozen the payment and are going to contact index for me, if you all do this it will be a start. my visa is with lloyds

coolio_2

u say 'the ball is in index's court' but they are littlewoods and there is absolutely nuffin they will do. They have taken money from u and unless u fight for weeks on end u wont see a penny of it back. Sitting back and waiting for some miracle is going to get u nowhere. At the moment they dont care about u, they dont care about what is on this board, they dont care about letters sent to them.

Ive been here before, i was billed for items at twice the price I had on my order confirm from them. I still havent had the money back and this was in october. And not a single day goes by that I dont either write them a letter of complaint recorded delivery or phone them.

PhilUK_3

u say 'the ball is in index's court' but they are littlewoods and there is absolutely nuffin they will do.  They have taken money from u and unless u fight for weeks on end u wont see a penny of it back.  Sitting back and waiting for some miracle is going to get u nowhere.  At the moment they dont care about u, they dont care about what is on this board, they dont care about letters sent to them.

Ive been here before, i was billed for items at twice the price I had on my order confirm from them.  I still havent had the money back and this was in october.  And not a single day goes by that I dont either write them a letter of complaint recorded delivery or phone them.

Im sure that if littlewoods billed you 2 times for 1 item you would a have got a refund.. littlewoods are muppets.. but they wont steal your money lol

coolio_2

I meant they charged me 100 quid for 50 quid trainers, i had order confirm, all they said they could do was collect.

frossti

You can't even get through on their customer services helpline - 0845 075 2233. You get cut off immediately.......

Does anyone know any other numbers to get through?

kellyf_2

Hi

went into my local index today and found on one of the shelves a weekly amendment sheets book dated 6/01/05 its got listed all mistakes in catalogue .

in current cat in shop it shows printer with the cat number for the usb thing at £19.99

in this sheet it states incorrect catalogue number and price printed to order please key in 110-185 correct price for this item is £89.99.

i have this sheet if anyone needs/wants a copy

hth someone?