HP Photosmart Printer £19.99 *Out of stock*

Sofa_Sogood

::) I was bored ::)

So I mailed Watchdog

8)

;D ;D ;D

Best laugh I've had in ages! Thanks OP

devild_2

Go my rabid monkeys, kill, kill, ........ we know Index are in the wrong so they must suffer!!

Contct Trading Standards, contact Watchdog and block the Index telephone lines.... we must have war of attrition!

Sofa_Sogood

Go my rabid monkeys, kill, kill, ........ we know Index are in the wrong so they must suffer!!

Contct Trading Standards, contact Watchdog and block the Index telephone lines.... we must have  war of attrition!    

Nutter ;D

Your "A Team" suggestion was better

Mr_Gordon_2

ooh, this is fun

I missed out on the gamecube offer at tesco, and felt left out when it was mentioned on Watchdog last time.

Off to send them an email before bed.

royalsteve

If I remember rightly from the Toysrus Xbox bundle situation, Index might be contravening (sp?) the ASA's (Advertising Standards Aurthority) advertising guidlines.

They stated that when a company advertise an offer that they have to give customers a fair chance to receive said offer and if the products arent available then the company should offer an alternative, of equal or greater spec, at the same price.

These are only guidlines, so I don't think compamies have to abide by them and I'm sure I havent got the wording exactly right but its all good ammo. right?

Index have contravened the Distance Selling Regulation, Trade Descriptions Act, Sale of Goods Act. They are also in breach of ASA guidelines (though this isnt law, they could get bad publicity).

Has anyone been charged....if you have good luck and dont back down...you are entitled to the printer or equivelant!

If they state they are out of stock, then advise them you will buy it elsewhere and they can foot the bill (this will cost them alot more as theyll have to pay market sale rate, not heavily discounted wholesale rate!!)...BUT get approval in writing (NOT an email!) from them first though.

royalsteve

i didnt realse this shower of s*** were the same company as lxdirect...oh dear....

another muppet retailer....i ordered Halo2 from lxdirect for a bargain 21.99 but they took ONE month to deliver...absolute rubbish....pcworld had a sale on at 24.99 3 weeks later and i nearly told lxdirect to get stuffed...i preservered but wouldnt deal with them again

Suggs

I got a response to my email to Index.......................


Please accept our apologies for the inconvenience that has been caused regarding order
reference 10225750, item 110-085.

We experienced an error on our website https://www.index.co.uk. This resulted in a genuine
description error showing a printer for £19.99 with a catalogue item number 110-085, this
catalogue item number referred to a Freecom 64MB USBB 2 Databar.

To return the incorrect item please contact our customer care team on 0845 075 22 33,
telephone lines are open 8am to 8pm and, where a member of our team will be happy to assist.

Whilst it is our intention to keep our website up to date and error free, product
description or pricing errors may occasionally occur, this information can be found within our
terms and conditions policy.

Kind Regards,

Index Customer Care




i am going to respond and argue the case with them, would care to help wit h the correct details.

Thanks

crackpot_2

I also got the data stick, if they were any decent company they would admit mistake, refund money and let you keep the stick as a gesture of good will.

kinster_2

haha... i got 30 of them.. but im gonna fight it.. lxdirect have refunded my account while they investage it for me

course you have

aliasojo

I got a response to my email to Index.......................


Please accept our apologies for the inconvenience that has been caused regarding order
reference 10225750, item 110-085.

We experienced an error on our website https://www.index.co.uk. This resulted in a genuine
description error showing a printer for £19.99 with a catalogue item number 110-085, this
catalogue item number referred to a Freecom 64MB USBB 2 Databar.

To return the incorrect item please contact our customer care team on 0845 075 22 33,
telephone lines are open 8am to 8pm and, where a member of our team will be happy to assist.

Whilst it is our intention to keep our website up to date and error free, product
description or pricing errors may occasionally occur, this information can be found within our
terms and conditions policy.

Kind Regards,

Index Customer Care

Had they forgotten that the same item with the same code is in the catalogue? ::)

This would be fine if they hadn't formed a contract, but they have.

They have already agreed to sell a printer for £19.99 by their email confirmation and the fact they took payment.

No use bleating about mistakes now.