URGENT ADVICE PLEASE..is this illegal....

animal-lover_2

Very glad I have found this forum!!
I nearly ordered some business cards yesterday.
I feel the whole website is a scam.
I wanted to use my own photo - which I uploaded - I thought I was still in the "Free business cards" section - it didn't say I wasn't. I designed the card and went to order - it said it would be £6+ for 250 and £1.74 for using my own design. Then it added something else, then a large amount of postage, and then VAT. I just felt it was a rip-off, because it hadn't been upfront about the charges - they weren't excessive really, but they don't tell you about them at the beginning.
In the end I abandoned the whole thing and I'm pleased I did!

angry_girl_3

Guess what, i've just discovered that i've been got by this too! Got some lovely business cards and stuff from vistaprint, filled out the customer survey and lo, actually signed up to clubprem at £9.95 a month! Have just cancelled my 'membership' and my credit card to ensure they dont do it again. not sure how much joy i'm going to get on the refund front as they very kindly told me 'well, you typed your email address twice'. Have reported the site to mcafee site advisor regarding scams and spam. Its a shame because as i said, the vistaprint products are great. lesson learnt about reading every last bit of small print....

kate

DragonQueen_3

Hello

I have been using vista print for over 2 years and they have been really reliable & professional.....however we are all being caught out by the banner type message that flashes up asking us if we want a £10 discount... once we click on that and start inputting our info we are caught!!!! It is only after you have input your personal details that it informs you about the subscription fee and even if you simply close it down and do not confirm it it is too late!!!

I am still waiting for my refund but it has only been 3days and can apparently take up to 10.....so we'll see but they only agreed to refund my 1x£9.95 even though they have taken 2!!!

If Vista are aware they should dump this company 's banner and stick to what they know best!!

Hope it helps others stop getting sucked in!!

Ta-ra!!! :beer:

SpinningSuz

I discovered today that I too have been conned by these companies - for last 6 months have had £9.95 going out of TWO bank accounts each month - bought business cards from them few months ago, since then they've been taking the money. Barclays said I would just have to cancel my account to close it. Abbey tell me they may be able to get the visa team to investigate for me - anyone had any joy??? Can't believe they can get away with this - so many people have been robbed of their money in same way! Check out YouTube for videos of people commenting on same thing... if anyone knows surefire way to get refunded pleae let me know. £120 down and still counting :mad:

SpinningSuz

wornoutprinter wrote: »

My wife on checking our bank statement discovered that Clubprem had been taking money from our account for over 12 months. After reading these posts I contacted the telephone number that was given here and was promised an immediate refund by Vistaprint. Within 2 weeks £120 had been repaid to my account. I have to say that the company gave me no hassle at all! Many thanks to those taking the trouble to post information about this.:j

HI, which tel no did you call please for your refund? thanks

SpinningSuz

andy3325 wrote: »

My wife had a similar problem wtih VP Rewards. I telephone them on 0845 6722002 and spoke to a love ly lady who refunded the last 3 payements but was unable to do anymore. She gave me the address to write to and they have refunded everything now.
VP Rewards
PO BOX 587
EDWARE
HA8 4DX

HI there, i am reluctant to give them my bank account details again - what tel no did you call for this refund please as i can't seem to get any joy no matter what numbers i call. Thanks. I too have £120 owing to me and am worried about having the hassle of closing my accounts down to stop this in its tracks - what a bummer!

jasoncorn1

If an offer looks to good to be true it probably is, so stay clear, also this printing company is based offshore with no printing equipment in this country, their printing will be completed in countries where they can exploit a work force and are not able to keep a good eye on quality control.

I think that if we can buy products of this nature in this country at reasonable prices then we should, else we will become ever more dependent on other countries supplying us with the very basics, we need our countries printing firms to be exporting to other countries and not the other way round.

And with the advent of the internet and the fact that anyone in the whole world can buy a .co.uk website address and pretend that they are a UK company worries me even more.

Sorry to rattle on but we should support UK businesses!, because without them our country faces a very dark future!

Anyway rant over:T

neil_flynn

nellis10 wrote: »

I've just fallen foul of them and had a payment taken. Couldn't find a number for them anywhere so phoned vistaprint and got through. They said they ahd cancelled my membership and would refund the amount taken.

Sounds as though they get a few of them as they never questioned why I wanted it cancelled or didn't put up a fight to get my refund...I staill await the refund and will let you know if I get it!

I have been scammed unfortunately a debit card I also phoned vista print who said they would cancel and refund full amount. It would appear that they are not the ones in control. Account not cancelled payments still being taken. Have phoned VPrewards direct who say they cannot refund full amount, awaiting to speak to management who are "in a meeting"

neil_flynn

Saker-Clive wrote: »

I found out on Saturday that ClubPrem took £9.95. My bank gave me the reference number etc. BUT can't get through on the phone as "All our operators are busy with customers at present; please call back later!!!"

Wonder why they are all so busy!!! Can't imagine can you?

neil_flynn

After a couple of attempts to cancel and get a refund I decided to work on the principle that if you are annoying you get results because they want rid of you. Haven't done this before I hasten to add but was looking forward to it as I was so cross at what they had done. Decided to attack by phone email and fax. Sent one email two faxes and phoned three times in last hour. Now have an email to say I will get a full refund within 7-10 days and account is cancelled. I will wait with baited breath.
Contact details
Manager Rachel Manner
Fax 0870 143 2344
Tel 0845 672 2002
Email [EMAIL="membersavings@vprewards.co.uk"]membersavings@vprewards.co.uk[/EMAIL]

I have also emailed watchdog if they look into it maybe we'll get some answers. I will check there website for any reports