GE '3%' Cashback Card

IvanOpinion

Welliesorter wrote:

Is this the typical timescale? My application was accepted a week ago but I haven't even received the PIN yet.

Can't answer that mate all I know is that I applied just before 12:00 on 2/6 (and got confirmation email just after 15:00), received the PIN on 7/6 and the card on 8/6, activated it on 10/6, applied for card for DW at same time .. she got pin on 17/6 and card arrived on 19/6 and will be activated this morning. Maybe we were just lucky

Ivan

Stompa

dominiquereynolds wrote:

Just checked http://www.citibank.co.uk/uk/personal/cards/ and can not see it :-(

Thanks, I'd already checked there, hence my question!

dadrock

My pin arrived about 10 days after online acceptance. Got the card a week later. DD for monthly balance set up too.
Good luck to you other applicants.

bristol_pilot

I was accepted for the card, PIN arrived in the the same post as the card which is not ideal for security but otherwise all was OK. Decent credit limit, £4k initially and instantly increased to £6k when I called to activate (never had that happen before).

I have bought some food using the card at Sainsbury's and Asda. However when I tried to buy petrol at Adsa using the machine in the automated "Fast Lane" the card was refused with a message like "Sale Cancelled - Use Kiosk". It was far too busy to re-position my car to the kiosk, so I don't know whether it would have been accepted there. I paid on another card instead, but it cost me £1.50 in lost cashback.

Has anyone got any idea why the card was not accepted? Is this likely to be a one-off, or are there certain places where this card is not accepted.

Catseyez

I applied for mine a week ago online...was sent an e-mail saying I'd have an answer within two hours...several days later and I'm still waiting!

When I phoned them, they were unable to help as the call centre only deals with fresh applications.

I take it this is normal?

lisyloo

Has anyone that goe rejected and appealed, heard anything yet?

Gorgeous_George

bristol_pilot wrote:

...I tried to buy petrol at Adsa using the machine in the automated "Fast Lane" the card was refused with a message like "Sale Cancelled - Use Kiosk". It was far too busy to re-position my car to the kiosk, so I don't know whether it would have been accepted there. I paid on another card instead, but it cost me £1.50 in lost cashback.

Has anyone got any idea why the card was not accepted? Is this likely to be a one-off, or are there certain places where this card is not accepted.

My limit was £4K raised to £6K as well.

Haven't used it yet as I messed up the PIN. Should have a replacement by Saturday.

It's a Mastercard, so should be accepted if the Mastercard sign is displayed. Why didn't you fill up and use the card manually in the kiosk? I'll try mine as soon as I can and will let you know how I get on. If they refuse it after I've filled up I won't be offering an alternative card.



GG

Gorgeous_George

Catseyez wrote:

I applied for mine a week ago online...was sent an e-mail saying I'd have an answer within two hours...several days later and I'm still waiting!

When I phoned them, they were unable to help as the call centre only deals with fresh applications.

I take it this is normal?

I got a much better result by replying to their holding email rather than phoning.

GG

Catseyez

Gorgeous_George wrote:

I got a much better result by replying to their holding email rather than phoning.

GG

E-mail has now been sent!

Welliesorter

bristol_pilot wrote:

I have bought some food using the card at Sainsbury's and Asda. However when I tried to buy petrol at Adsa using the machine in the automated "Fast Lane" the card was refused with a message like "Sale Cancelled - Use Kiosk". It was far too busy to re-position my car to the kiosk, so I don't know whether it would have been accepted there. I paid on another card instead, but it cost me £1.50 in lost cashback.

Has anyone got any idea why the card was not accepted?

Same thing happened to me with my Lloyds TSB card a few weeks ago: I shopped in Tesco and Asda, then my card was rejected by the Asda pay-at-the pump machine.

A day or so later I received a number of phone calls from Lloyds TSB's annoying powerdialler: annoying because it kept leaving partial messages on my voicemail. I eventually realised who it was and called them back. I was immediately connected to the bank's fraud department and asked whether the supermarket transactions had been genuine. The person answering thought they'd been flagged as suspicious because there were two payments in similar stores, both late at night.

If you get any further problems, you'll need to contact GE and ask why. Maybe if you'd used the kiosk, they'd have given you the opportunity to contact GE and verify your identity. This has also happened to me in the past.

Returning to the time taken to receive the card: my application was accepted on Monday of last week. I received the PIN yesterday and the card today, so that's nine days for one and ten for the other.