Cheap Parcel Delivery Official Discussion

hairy_g

Our postal address

Parcel Monkey
19-20 Marina Building
William Street
Shamrock Quay
Southampton
SO14 5QL

VAT Number GB891978845
Company Number 5856854
Contact number 02030 516 748

That company number is for[FONT=&quot] PARCEL CONNECT LIMITED[/FONT]

Mr N. Ramiah
Canefield Bungalow Dunbridge Road, Lockerley, Hampshire, United Kingdom, SO51 0JH
DOB: 22 May 1980 Navin

British Please click on the selected business to see the available reports.
If a Director has resigned from a company, the word Resigned is displayed.
Company Name and Registered Office PARCEL MONKEY LIMITED
Canefield Bungalow, Dunbridge Lane, Lockerley, Hampshire SO51 0JH
Incorporated 07 Dec 2009 07097496 Live

Kayster

hairy_g wrote: »

[FONT=&quot]Top of Form[/FONT]



[FONT=&quot]Company Name and Registered Office[/FONT]

[FONT=&quot]PARCEL CONNECT LIMITED[/FONT]
[FONT=&quot]CW FELLOWES LIMITED, Templars House Lulworth Close, Chandler's Ford, Hampshire SO53 3TL[/FONT]
[FONT=&quot]Incorporated 23 Jun 2006[/FONT]
[FONT=&quot]05856854[/FONT]
[FONT=&quot]Live[/FONT]
[FONT=&quot][/FONT]


..same address as Parcelmonkey????

I do not know what you are driving at with this but it in no secret. If you have ever used them you will have seen parcel connect on the paypal details. the customer service url on paypal is parcelconnect and the customer service email is parcelconnect and if you click on the parcel connect url given it takes you to parcel monkey website.

parcelmonkey_company_representative

rich130867,

OK having looked into your case you will get a full refund.
The problem came about due to a booking needing to be stopped which was one digit out from yours. Nothing sinister but simple human error and once again on behalf of our business sorry.

Live chat is on the main page during the working day.

I will put forward you views, and that of others, tomorrow regarding the label and email you in person with regards to our decision on business use.

parcelmonkey_company_representative

In terms of the post regarding our address the one we share with Holidays Direct in Southampton is correct.

We moved to this bigger shared office on March 1st as Navin has an interest in both companies and it keeps running costs down.

As Kayster points out all the information is clear for our customers to see.

anon_ymous

Just had a(third) order from PM today and this was the label printed.

I have cropped the bit out, where it says collection and delivery address as
a) I dont want to look like Im advertising
b) This netbook pretty much forces me , because of the small screen(Whilst I sell PC's, I dont game much) and am concerned about running costs, so at 12W hour(or 120W full charge with 10 hours battery, it saves energy

From what I remember, the monkey label seems to have gotten smaller, which is a big plus

The reason why I havent stuck it on to a parcel now, is because I need to reconnect my wireless router(just a simple reset and a reconfigure) so that I can print out the label via a wireless printer

Heres the label:


I think thats small enough to read, without messing the layout of the whole thread(as I did with the CPW thread)

The full sized image would have seriously done some damage to the forum layout, and its worse if your a netbook/mobile phone user

rich130867

To keep everyone appraised, I received compensation for the 2nd missed collections today, so am pleased with the swift response given to this matter by Parcel Monkey

rich130867

parcelmonkey_company_representative wrote: »

rich130867,

OK having looked into your case you will get a full refund.
The problem came about due to a booking needing to be stopped which was one digit out from yours. Nothing sinister but simple human error and once again on behalf of our business sorry.

Thankyou for the feedback, and shoot the simple human (joke)

parcelmonkey_company_representative wrote: »

Live chat is on the main page during the working day.

It is, but it doesn't work for me. I type in my details, and a message, it then disappears after I press send. It may be an IT issue - perhaps I need to upgrade something, but there is no prompt telling me such? Can someone else test this live chat and report back?

ExNicotineQueen

parcelmonkey_company_representative wrote: »

Hi rich130867 and welcome to MSE.

Some details would help me look into your case please.

Can you help me please? Firstly you failed to collect from me on Tues and u had to rebook for Wedsnesday. The 2 collections that were picked up and due for delivery yesterday 18/3/10 yet Citylink say they don't know where the parcels are?? They said to contact Parcelmonkey as you would be able to see where they are.

I've tried calling your number but gave up
after sitting waiting for 20 mins. I've emailed 3 times and and have had no answer.

Orders: 191911 and 191281

custardy

@ parcelmonkey rep
im wondering if you would be better in a seperate thread?
just if you end up dealing with a few folks those looking for info on couriers may get lost

parcelmonkey_company_representative

Hi ExNicotine Queen,

As you have said your parcels were collected and if you track them they show being scanned at the City Link depot on 17.03.10 at 19:14.

As it also says on the track page they were both due for delivery the next day which was yesterday.

For City Link to say they have no record of where they are is very strange as it's clear for all to see they have them within their system.

I will pass on this information to our call centre Manager and he will chase it up for you.