Cheap Parcel Delivery Official Discussion

pufferfish_2

parcelmonkey_company_representative wrote: »

Send me the details in a private message or post them here if you like and I will try to help.

Many thanks for your reply - I finally received the refund today.

rich130867

parcelmonkey_company_representative wrote: »

Hi Rich130867,

I see the time of 08:47 today for the shipments being stopped but will need to pass this over to the IT team to find out why this happened or who made it happen. I will get back to you though.

Look forward to your response, I will keep everyone here appraised accordingly.

parcelmonkey_company_representative wrote: »

Did you try our live chat for help or advice? This is open during the working day and should make most issues much quicker to resolve.

What live chat help? Cannot find it on homepage, contact us or anywhere else I've looked????

parcelmonkey_company_representative wrote: »

I am not based in our call centre so don't know the details regarding the phone number.

But as an employee and representing PM here I am sure you will look into it. Try calling it - you won't get through to anyone.

parcelmonkey_company_representative wrote: »

In terms of advertising our business on the labels printed can you really blame us and in our shoes would you not do the same?

It is not the advertising I am unhappy with, it is the size of it in comparison to the label. As said elsewhere a picture of a large chimps head is not necessarily the greatest advert for my goods when the customer receives their parcel.

parcelmonkey_company_representative wrote: »

I will look into the business user option for you.

I look forward to hearing from a company representative concerning this - thankyou

parcelmonkey_company_representative wrote: »

We pay compensation if we make mistakes and if our courier companies do then we claim from them and pay the customer. Others who have posted on this forum may wish to confirm this for you and your case will be looked into and I will get back to you when I know more.

I, and imagine many here, will be interested how long it is before I get some correspondence regarding 2 days worth of missed collections, and due compensation.

rachelandgromit

Hi, I haven't read through the whole thread but I was wondering if anyone can help. I am selling alot of my clothes on Ebay and thought to get more bidders I would sell international. Having read the guide to selling abroad on Ebay I know I am going to need to be able to track it/obtain signature to ensure it reaches its destination. Small tops or trousers probably aren't going to be over 500g so I'll probably just use Royal Mail as I imagine these will the the cheapest, however I have a couple of coats and shoes that will probably be over 500g, but no item that weighs more than about 2kg. Am I still better sticking with Royal Mail for this or any other recommendations that I can use that I will be able to track my parcel?

Also, am I missing anything else?

Thanks

Rachel

custardy

i am going ot be honest and say i would consider carefully selling clothes abroad
RM dont offer fully tracked services abroad and going over threads here it seems clothes are often a problem for sellers/buyers
obviously if its expensive gear then the price may make it worthwhile

Kayster

rachelandgromit wrote: »

Hi, I haven't read through the whole thread but I was wondering if anyone can help. I am selling alot of my clothes on Ebay and thought to get more bidders I would sell international. Having read the guide to selling abroad on Ebay I know I am going to need to be able to track it/obtain signature to ensure it reaches its destination. Small tops or trousers probably aren't going to be over 500g so I'll probably just use Royal Mail as I imagine these will the the cheapest, however I have a couple of coats and shoes that will probably be over 500g, but no item that weighs more than about 2kg. Am I still better sticking with Royal Mail for this or any other recommendations that I can use that I will be able to track my parcel?

Also, am I missing anything else?

Thanks

Rachel

For under 2kg and goods values less than £40 i have never found anything cheaper than royal mail airmail signed for. The signed for and tracking isnt perfect but as you should be able to claim back the goods value from Royal mail if it goes missing this isnt too much of a concern and i would not think clothes would be something that attracts dodgy buyers. If of course these are £1000 designer label dresses then ignore what i say and spend a bit more and get something with proper tracking.

rachelandgromit

custardy wrote: »

i am going ot be honest and say i would consider carefully selling clothes abroad
RM dont offer fully tracked services abroad and going over threads here it seems clothes are often a problem for sellers/buyers
obviously if its expensive gear then the price may make it worthwhile

Thanks for this - Isn't the RM 'Airsure' able to be tracked? Might be a bad idea you think?

rachelandgromit

Kayster wrote: »

For under 2kg and goods values less than £40 i have never found anything cheaper than royal mail airmail signed for. The signed for and tracking isnt perfect but as you should be able to claim back the goods value from Royal mail if it goes missing this isnt too much of a concern and i would not think clothes would be something that attracts dodgy buyers. If of course these are £1000 designer label dresses then ignore what i say and spend a bit more and get something with proper tracking.

Thanks, no nothing anywhere near £1000 :eek: I'll probably just try with a couple of items and see how I get on from there. There may not be any interest so it'll just be good to see if it attracts a few more buyers.

Kayster

rachelandgromit wrote: »

Thanks for this - Isn't the RM 'Airsure' able to be tracked? Might be a bad idea you think?

Custardy is the expert here but i will say the countries that Airsure is available to is quite limited - not Italy for instance and the electronic RM tracking is only in the UK then you rely on the electronic tracking of the country that it goes to to take over and there can be interface problems at this point.
If it is low value then give it a spin - lifes full of risks! It might make your UK bidders pay more if there is more competition from abroad.

custardy

rachelandgromit wrote: »

Thanks for this - Isn't the RM 'Airsure' able to be tracked? Might be a bad idea you think?

it 'can' be tracked.if the receiving postal service obtains a signature and passes that data to royal mail
for RM's side,they will state it was tracked as leaving the country so they did all they can do

hairy_g

parcelmonkey_company_representative wrote: »

Hi Rich130867,

I see the time of 08:47 today for the shipments being stopped but will need to pass this over to the IT team to find out why this happened or who made it happen. I will get back to you though.

Did you try our live chat for help or advice? This is open during the working day and should make most issues much quicker to resolve.

I am not based in our call centre so don't know the details regarding the phone number. As I have said though the "Live chat" form of contact is the most used method since we have launched it and is free.

In terms of advertising our business on the labels printed can you really blame us and in our shoes would you not do the same?
We want your parcel to arrive on time with no issues and have a success rate of 98.5% so as you can imagine we want people to see who provided the booking service so they may also use us.

I will look into the business user option for you.

1-2 kg market is massive as you say but difficult to beat the Royal Mail. This is not on our list of future projects currently.

We are working on projects with our couriers to cover slot times etc but as you must understand this could be a big problem for us if you have an hour slot and the driver is 5 minutes late. Watch this space is all I can say at the moment.

We pay compensation if we make mistakes and if our courier companies do then we claim from them and pay the customer. Others who have posted on this forum may wish to confirm this for you and your case will be looked into and I will get back to you when I know more.

I hope this helps for now and thanks for your custom.

Probably busy running these:

[FONT=&quot]Director Company Selection Results[/FONT]
[FONT=&quot]Mr N. Ramiah
1 Neptune Way, 24 Neptune House, Southampton, Hampshire, United Kingdom, SO14 3FN
DOB: 22 May 1980[/FONT]
[FONT=&quot]Navin

British[/FONT]

[FONT=&quot]Please click on the selected business to see the available reports.[/FONT][FONT=&quot]
If a Director has resigned from a company, the word Resigned is displayed.[/FONT]

[FONT=&quot]Top of Form[/FONT]

[FONT=&quot]Company Name and Registered Office[/FONT]

[FONT=&quot]PARCEL CONNECT LIMITED
CW FELLOWES LIMITED, Templars House Lulworth Close, Chandler's Ford, Hampshire SO53 3TL
Incorporated 23 Jun 2006[/FONT]
[FONT=&quot]05856854[/FONT]
[FONT=&quot]Live[/FONT]

[FONT=&quot]HOLIDAY MOBILES LIMITED
19-20 Marina Building, William Street Shamrock Quay, Southampton, Hampshire SO14 5QL
Incorporated 11 Oct 2007[/FONT]
[FONT=&quot]06396680[/FONT]
[FONT=&quot]**Dissolved 09**[/FONT]
[FONT=&quot]ZOOM GROUP LIMITED
Templars House Lulworth Close, Chandlers Ford, Hampshire SO53 3TL
Incorporated 09 Jun 2008[/FONT]
[FONT=&quot]06614914[/FONT]
[FONT=&quot]Live

How come HOLIDAY MOBILES LTD is showing as dissolved, yet is the contact address for
http://www.holidaydirectuk.com/contact-us.php and
http://www.holidaymobiles.com/index.php?page=contact
is:
[/FONT]Holiday Mobiles LTD
19 - 20 Marina Building
William Street
Shamrock Quay
Southampton
Hampshire
SO14 5QL

..same address as Parcelmonkey????
[FONT=&quot]
[/FONT]