Cheap Parcel Delivery Official Discussion

jordanryan

Hi Sarune

Which carrier did you book to collect your parcel? It looks like you've been very unlucky indeed. I don't believe any of the "cheap" services are guaranteed timed delivery. Only the ones that are Next Day by 10 and Next Day by 12 etc.

custardy

sarune wrote: »

I would never recommend using Interparcel as I had the worst possible experience with them a couple of weeks ago and suffered loss due to their irresponsible way of doing bussiness.

I booked the collection with them on Friday, 4 June 2010, took a day off, stayed at home for the whole day but no one turned up.

I contacted Interparcel customer services for the explanation the same evening. The customer services representative appologised and asked when will the next convenient time for the collection be. I asked them to come on Monday afternoon, 7 June 2010.

As you might have already guessed, no one turned up again as they decided to pop in the morning instead even though I told them in plain English I will not be at home in the morning - so what was the point in going there at the non-arranged time?

Finally, being already a bit upset, I contacted the customer servies again on Monday evening and asked them to come and collect it the next Friday, 11 June 2010. Guess what - no one turned up again!! Another day off, spent at home for nothing.

Taking into consideration the cost of my time and the value of the parcel they failed to collect and deliver (it was an Ebay return), the total loss I suffered was about £180.

When I contacted Interparcel on Friday evening to tell them that no one came to collect the parcel again and to request the refund of the postage fee (£7) and the failed delivery (£36), they said that they can only offer me the refund of the postage fee as the delivery was not 'guaranteed'!

Have you every heard anything more ridiculous? Basically, no matter what you are sending and how important it is, you are not covered at all if Interparcel guys change their mind and decide not to turn up but go home for the early dinner instead. Nice job, isn't it?

Whatever happens - don't use their services as you will only waste your money, time, get stressed and will be treated with the disrespect.

you booked a cheap service
its not perfect but you pays your money and takes your choice
you could have paid the courier direct or used RM SD if the item was light enough
collections are done as and when the guys can
saying you wont be in at X time is no good
if a driver is in the area in the AM then they arent going to return in the PM

aycor

have used parcel monkey for several parcels with no problems but am having problems with my latest. Parcel Monkey rep when you come on please help I will pm you as well.

parcelmonkey_company_representative

I am here aycor,

I do not have a PM option so please email me at [EMAIL="matt@parcelmonkey.com"]matt@parcelmonkey.com[/EMAIL] or post your details for all to see.

aycor

Hi
I have emailed you and also have had a reply to my enquiry sent yesterday from the website about one part of my query with you.
My comment is I am not a mind reader or a bar code reader either so please could the site or confirmation email state where the tracking number can be located. It would save alot of time and trouble for the staff and customers.
I hope the second part can be resolved I have sent in a ticket but there seems to be a 24 hr delay with replies from them.
many thanks

Jordii

aycor wrote: »

Hi
I have emailed you and also have had a reply to my enquiry sent yesterday from the website about one part of my query with you.
My comment is I am not a mind reader or a bar code reader either so please could the site or confirmation email state where the tracking number can be located. It would save alot of time and trouble for the staff and customers.
I hope the second part can be resolved I have sent in a ticket but there seems to be a 24 hr delay with replies from them.
many thanks

The tracking number is the LW number at the top of the barcode.

narabanekeater

can anyone please tell me if they know of any couriers that will accept a parcel to a PO Box address and will offer adhanced compensation?
thanks

aycor

"The tracking number is the LW number at the top of the barcode".

thanks Jordii but that information should be communicated to purchaser not have to be saught from others on a totally different website.

maybe they should ask for mystery shopping style feedback

parcelmonkey_company_representative

Good Morning aycor,

As you can imagine I get many emails and having checked my account I can't see one from you.

Could you re send the email to me and state that you are aycor from MSE please so I can act on it.

Many Thanks.

aycor

thanks parcelmonkey company representative I have just emailed you again with aycor as the title.