Tesco short changed us....

voiceofreason

1jim wrote: »

Infact I think that Tescos in Baguley and its poor service have made it to page one of google ;-)

Ah, well done - I like your style.

On a completely different note, though:

TESCO IN BAGULEY EXHIBITS POOR, POOR CUSTOMER SERVICE.

Seriously.

33pelter

some people seem to query the mistake, everyone makes human errors let us remember
the problem is the customer service and the length of time/effort needed to check/get it corrected...

1jim

I agree, mistakes happen, I have no problem with the mistake.....but... Tesco in Baguley should have closed the till and checked straight away. Tesco in Baguley should not have kept the OPs money untill they could be bothered to check the till. If this was an unscrupulous (?sp) cashier then she could easily have pocketed the money and the op would have lost their £10
Whilst I know £10 is not a lot of money to Tesco in Baguley it is to the majority of their customers and most of their customers would not choose to loan £10 to them for 24hours.
Come on Tesco in Baguley get your customer service skills up to date. Improve your customer relations.
By the way op, I would email [EMAIL="terry.leahy@tesco.com"]terry.leahy@tesco.com[/EMAIL] informing him of the poor customer service

tattybye

i can honestly say that this all seems to be thrown a huge amount out of proportion.
Yes Tesco was wrong
Yes the customer was £10 down for a day and yes they may well have needed the £10 that they was down. Surely if it was needed that much then they would have stood their ground and asked for it to be checked there and then.
Yes Tesco makes a lot of money every day and every second of every day therefore they can surely be allowed to make mistakes, as in this case it was pure human error.
With regards to the customer being cut off numerous times, the dect phones that tesco uses are at moment being upgraded across the board because of this problem, therefore they are dealing with the problem.
One of the phonecalls was made again on the customers behalf because she they wasnt aware they had left the reciept in tesco's the day before. Surely this is a mistake on the customers part for not having the info ready at the time of phoning.
Also the same people dont work the desk all the time so please give these people the chance to catch up with the problem and take the time to go through it again with them as it may not have been passes on, again human error??
It would seem that most of the things that have happened in this case is down to human error. Can everyone on there honestly say that they have never made an error? Do you think that the girl/man on the checkout that day wont be dealt with? no she will have been as is policy.
On this forum i realise that it is a consumer forum for bad service and complaints and procedures, however the customers that go into store everyday and shout and scream abuse at cashiers is disgusting.
How many times have people as customers completely blacnked the cashier because they have been on the mobile or pre-occupied with other things in their handbags/pockets.
And yes Tesco's does seem to get the majority of bad feedback on here, however is this not because this is the supermarket that is used the most by people on here everyday, wether this is due to express stores being on the corners of streets or extra stores at the edge of towns or general stores being in town centres??

Apologies for the huge rant, it just seems we have been very quick to jump on the bandwagon on this one.
No i dont work for Tesco's i work for another major supermarket and face some problems like this on a daily basis.
The reason i know about the dect phones at tesco's is through a friend who works at cheshunt for Tesco's.

Em

tandraig

I am glad you had your money back OP - but if it happens again stand your ground and INSIST on a till check. they can change the cash drawers so the till can still operate (and in most of the places i worked this would be done). it takes at the very most 15 minutes and to be honest should only take about 5 minutes. after all dont most shops say to check your change BEFORE leaving the store? oh and you really should complain to head office - my betting is that this isnt tesco store policy to make you phone back the NEXT day. I would expect at least a goodwill voucher.

shandypants5

tattybye wrote: »

i can honestly say that this all seems to be thrown a huge amount out of proportion.
Yes Tesco was wrong

No i dont work for Tesco's i work for another major supermarket and face some problems like this on a daily basis.
The reason i know about the dect phones at tesco's is through a friend who works at cheshunt for Tesco's.

Em

Thank you Tattybye, but I think you are missing the point.

If you are seeing problems like this on a daily basis, then no wonder supermarket customers are complaining.

TESCO was wrong, they should looked after the customer.

tattybye

i understand that Tesco should look after the customer. This is so very true. I just think that sometimes, the customer needs to look after themselves and stand up and say something straightaway (which this customer did) but then deal with it straight away (as in ask for what they want instead of agreeing with the store and the store thinking that this is ok and not realising that it wasnt ok with the customer, therefore the store not being mind readers (if that makes sense how i wrote it).
I dont think this is a problem just for Tesco though, it is pretty widespread, as i said earlier,, problems like this happen all the time in our store (not tesco). Sometimes daily. Certainly more than once a week.
I dont think on any occasion with supermarket/retail customer service that everyone involved will be entirely happy, this due to the customer wasnting something that the store hasnt done or given, and the store not knowing what the customer wants due to the customer agreeing with the store at the time then complaining afterwards. (hence billions spent on research and info panels every year).

What fun eh? feel slightly stuck on the fence on this one as a customer but a store worker, get to see both sides of the story.
:rolleyes:

tandraig

I get your point tattybye. but - the customer queried the change in store straight away (am going to be boring here and list stores i have worked for - woolworths, willkies, somerfield, argos, spar,thoms, leslies, and prob some i have forgetten about..... and various pubs etc). except for the small pubs (the larger ones would do this) they all would just take X reading and swap the till drawer - contents counted and checked against reciepts. doesnt take more than ten minutes - 15 maximum.
if its a genuine mistake the customer is usually happy to just get their correct change but some stores went the extra mile and gave them a voucher (usually £5). then the assistant would be warned. the only time this doesnt work is if assistant is dishonest - has already debited the till by £10. its really difficult for the customer then to prove they had twenty pound note - but it can be done if overhead cameras are used. but not always. but i believe the customer is entitled to have the query sorted out while they are on the premises.