Tesco short changed us....

bumpoowee

withabix wrote: »

Unfortunately, the 'I gave you a twenty' scam started shortly after the invention of money, hence shops will rarely give customers the benefit of the doubt.

Annoying as it is the above is the reason shops won't just take your word for it unless the cashier is certain they have made a mistake. When I worked in supermarkets this scam happened all the time. Unfortunately for people who are genuinely are short-changed this means a level of inconvenience.

shandypants5

98jdougl wrote: »

This happened to someones till at my work- it had to be cashed up straight away but, and I would imagine this is the same for most places- you wouldn't have been able to watch it be counted as it can't be counted on the shop floor in case of theft and not being allowed to share any information on takings etc outside of work.

Yeah I do realise that is true, but its a poor show when someone has "accidentaly" stolen your cash and then wants to count it in secret out of your view.

CouponWoman

Hi
I think some SA's do not consentrate well on what they are doing. My son popped in for a paper the other day and gave the young girl a £1 coin. He held out his hand for the change, like you do, and she grabbed a £5 note and some coins out of the till.

He asked her what she is doing, and she said giving him change out of his £10 note. He had to insist he had only given her a £1 coin.

If he had taken the money the till would have been £9 down that day (or more if she keeps doing it).

shandypants5

CouponWoman wrote: »

Hi
I think some SA's do not consentrate well on what they are doing. My son popped in for a paper the other day and gave the young girl a £1 coin. He held out his hand for the change, like you do, and she grabbed a £5 note and some coins out of the till.

He asked her what she is doing, and she said giving him change out of his £10 note. He had to insist he had only given her a £1 coin.

If he had taken the money the till would have been £9 down that day (or more if she keeps doing it).

That another reason why disputes should be resolved immediately.

I they keep my £10 and then over pay someone else later in the day, the till will balance perfectly and I will lose my money and look like a liar.

hoyles10

CouponWoman wrote: »

Hi
I think some SA's do not consentrate well on what they are doing. My son popped in for a paper the other day and gave the young girl a £1 coin. He held out his hand for the change, like you do, and she grabbed a £5 note and some coins out of the till.

He asked her what she is doing, and she said giving him change out of his £10 note. He had to insist he had only given her a £1 coin.

If he had taken the money the till would have been £9 down that day (or more if she keeps doing it).

It's nice to hear that there's such honest people still about.

Not that i'm saying the people on here are dis-honest but you know what I mean

kidcat

When I worked at Woolworths, if a customer complained about being short changed, we used to swap the cash drawer out and get a print off at that point, meant that the till could be balanced at once whilst the customer waited, depending on how busy we had been it could take upto 15 mins. It cant take that long to count till contents bearing in mind that most stores regularly remove large quantities of notes and send them thru to safe to minise losses if a till is lifted.

tandraig

what did your reciept say? it usually says amount tendered? then change given. but. if assistant not honest this is where it gets iffy. in the stores i worked in the drawer would be checked immediatley while customer waited. but. if assistant previously removed tenner - wouldnt show up. i would wait and see what manager says tom then post back. sorry hun - havent had this happen to me as i know how assistants can scam tills and am very wary. but do sympathise.

clairegwen

Thank you for all the replies. I will come back tomorrow once I have spoken to the Manager - hopefully with an extra £10 in our pocket!!
Some good points made here. I wish we had stood our ground now and refused to budge until they had checked the till, but it had been a long day, we had two kids with us and the shop was heaving. We know it was definately a £20 note though because its the only one OH had in his wallet.

The receipt says we had tendered £10. When the Manager had come over to us the SA admitted she didn't know what we had given her - it wasn't like she was adamant we had given her a tenner!

Still I guess all will be revealed tomorrow.

Thanks again x

ithinkyourcrazy

I work on tills this had happend to me a few times. Ever since i started i have kept the note to one side or put it facing upright in the till to make sure i know what the customer has given me. When i was very young a customer said i hadn't given them enough change, i was very silly and gave her the extra only to find out i was £10 under at the end of the day. If this does happen and i'm not busy i will do a quick count up and check. 9 times out of 10 i have given them the correct change. If it's really busy we take name and phone number. It's hard to call, in my position if i am in the wrong i will always say, i wouldn't like to be in a supermarket and be given the wrong change. I hope you get the money back if they find the till was over. The SA may have made lots of mistakes with change during the day and the till may not just be £10 over

2234

I work on a till, and people try this all the time, but one time a young girl came up and ordered an ice-cream, paid with a 10, then said she had paid with a 20. Almost automatically, I handed her the extra 10, as I had no reason to not beleive her. I got so told off at work when my till was 10 down, and rightly so. Since then I have been a lot more cautious and luckily it hasn't happened again. But try and think of it from the cashier's point of view, if you had been lying, she would have got into a lot of trouble, and could even lose her job over it. It is an honest mistake, and getting all defensive, thinking Tesco are going to pocket your 10 and risk something like the police being called if they tell you there was no 10 note isn't worth their time. I would leave the store without my 10, because I understand people make mistakes, and to prevent people tricking the system, these rules have to be in place. Yes, it is an inconvenience, but to me is not one worth getting annoyed over.